CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

The positions that are currently open:

Travel Agent - Orleans Travel Store

Summary

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc

Education and/or Experience:

To be considered for this position you must possess:

  • Successful completion of Travel Agency Certification course from established and recognized institution.
  • Customer service experience an asset.
  • Must actively pursue the CTC designation (supported by the Club).
  • Complete knowledge of Apollo by Gemini automation.
  • Fluency in both official languages preferred
  • TICO certification required, must be attained within probation period if not certified at time of hire.

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca .

Travel Sales Professional - Hunt Club Travel Store

Summary

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc

Other Related Duties as Required

Education and/or Experience:

To be considered for this position you must possess:

  • Successful completion of Travel Agency Certification course from established and recognized institution.
  • Customer service experience an asset.
  • Must actively pursue the CTC designation (supported by the Club).
  • Complete knowledge of Apollo by Gemini automation.
  • Fluency in both official languages preferred
  • TICO certification required, must be attained within probation period if not certified at time of hire.

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca .

Manager, Facilities, Purchasing & Distribution Services

Summary

Under the general direction of the VP, Corporate Services, the Manager, Facilities, Purchasing & Distribution Services is responsible for planning, organizing and monitoring of all CAA NEO’s facilities purchasing and distribution services. This includes a Head Office Admin Centre consisting of approximately 30,000 square feet as well as 8 retail branch offices. The Manager ensures a high level of customer service and a safe, comfortable and properly managed working environment so that employees can conduct their work safely and effectively 24 hours per day. The Manager will oversee mail room operations and coordinate with Finance to ensure purchasing services are administered to ensure cost and process efficiency.

Job Function and General Responsibilities

  • Recommends, coordinates and directs the scoping, design, budgeting, scheduling, furnishings and relocation requirements for renovation and new construction projects
  • Prepares annual operating and capital plans and budgets. Plans and recommends capital expenditures for building improvements; monitors budget items and recommends cost saving initiatives.
  • Under the supervision of the VP Corporate Services negotiates and oversees relevant insurance contracts ensuring sufficient coverage of all CAA NEO’s insurance requirements (excluding those related to Human Resources)
  • Oversees the Purchasing function, working with Finance to source products and to ensure the accurate and timely payment of expenditures
  • Plans, organizes and directs the effective and efficient delivery of administrative services relating to: signage, cleaning, maintenance, parking, security, warehouse and mailroom, including; preventative maintenance
  • Participates as a key member of the Health & Safety and Disaster Recovery Committees
  • Keeps informed of all laws and regulations affecting building codes, fire, safety and health requirements and makes recommendations regarding implementation of same; regularly inspects the premises to ensure they are properly maintained
  • Directly supervises assigned staff.
  • As the responsibilities associated with this role have a significant impact on Club operations, the incumbent may be called upon outside of regular business hours in the event of an emergency.

Qualifications and Competency

  • Completion of a post-secondary diploma or degree and 5 years experience in facilities management OR: any similar combination of education and experience
  • Knowledge of building management methods, principles and practices
  • Certification in project and/or facilities management preferred
  • Experience in developing and managing budgets greater than $500,000
  • Excellent leadership and supervisory skills
  • Demonstrated ability to establish effective working relationships and collaborative work approaches with both internal and external contacts
  • Excellent organizational and time management skills and the ability to develop short and long-term plans that meet established objectives and contribute to the overall goals of the organization.
  • Technical expertise in Industry-related software, Internet and MS Office software applications
  • Must possess a Class G driver’s license and undergo yearly driver’s abstract review. Must be insurable under the company’s insurance plan
  • Must successfully undergo a criminal background check.

Employment is contingent on a successful reference and Criminal Background Check

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their manager.

Apply to jobs@caaneo.on.ca