CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Groups Membership Coordinator (Full-Time, 12 Month Contract)

Position: Groups Membership Coordinator (Full-Time,12 Month Contract)

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

**Possibility of Permanent Position following contract**

The Groups/Corporate Membership Coordinator shall have the overall responsibilities for the processing of groups/corporate memberships, ensuring timely and accurate banking and answering any enquiries from corporate members as required. The team member will sell and reactivate memberships by telephone and email. The position reports to the Membership Processing Supervisor.

The Groups Membership Coordinator will deal with high volume in/outbound calls regarding new and renewing memberships. The ideal candidate will be diplomatic, organized and comfortable working in a fast & busy environment, managing multiple priorities.

Duties & Responsibilities:

  • Maintains Group/Corporate Member accounts
  • Answer corporate membership phone line to provide prospective members with information on all CAA North & East Ontario services
  • Provides members with information on all CAA North & East Ontario services
  • Responsible for the resolution/cancellations of corporate memberships and responding to billing enquiries
  • Performs data entry of cheques and credit cards
  • Provides timely and effective resolution of escalated billing and collection issues

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum 2 years’ inside sales experience
  • College Diploma with a background in financial services or payment processing
  • Excellent telephone customer service skills; Experience in high volume calls
  • Excellent customer relation skills; Experience in dispute/conflict resolution
  • Must be computer literate with excellent knowledge of MS Office
  • Excellent communication skills, verbal & written
  • Effective time management skills; Able to manage multiple priorities in a fast paced environment
  • Strong attention to detail; Ability to handle customer service requests in a timely fashion
  • Fluency in Both Official Languages desirable

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Functional Analyst, Dynamics 365 CE

Position: Functional Analyst, Dynamics 365 CE

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

The Dynamics 365 CE Functional Analyst is part of the CAA NEO IT team, working on the deployment, customization and integration of Microsoft Dynamics 365 Customer Engagement as part of the CAA NEO Member Relationship Management (MRM) System.

Duties & Responsibilities:

  • Collaborate with business owners to understand and document requirements
  • Collaborate with team to configure Dynamics CE platform and reporting solutions
  • Integrate Dynamics CE with existing systems and services
  • Assist with deployment and provisioning activities
  • Maintain existing configurations and adhere to development standards
  • Support DevOps by following best practices for support and service management

Qualifications & Experience:

Minimum Requirements

  • 1+ years’ experience with Dynamics for Customer Engagement and Power Platform

Core Competencies

  • Proficient with installing, configuring, customizing and deploying Microsoft Dynamics CE
  • Demonstrated proficiency with the MS Power Platform
  • Experience with source control management systems and continuous integration and deployment environments
  • Motivated and productive independently and in a cross-functional team
  • Proven communication skills with both internal and external stakeholders
  • Strong initiative to find ways to improve solutions, systems, and processes

Preferred Competencies

  • Experience with supporting Microsoft products (SQL, SharePoint, IIS, BizTalk)
  • Microsoft Certified Solutions Associate (MCSA) or the higher Microsoft Certified Solutions Expert (MSCE) for Microsoft Dynamics 365 CE and Power Platform
  • College or University degree in Computer Science or a related discipline

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Must undergo a Criminal Background Check. Employment is contingent upon a successful reference and security check.

Tow Truck Operator (Full-Time, 11 Month Contract)

Position: Tow Truck Operator (Full-Time, 11 Month Contract)

Company: CAA North & East Ontario (CAANEO)

Location: Ottawa, Ontario

**Permanent Position Available**

Position required to provide emergency road service to CAA/AAA members.

Duties/Responsibilities:

Responds to dispatched calls in the metro & rural areas as required and provides CAA/AAA members with appropriate road service.

Duties include:

  • Operating a Tow Truck
  • Battery testing & installing new car batteries
  • Minor automotive repairs & tire changes
  • Unlocking vehicles
  • Other duties as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Wreckmaster certified
  • High School Diploma or equivalent
  • Automotive mechanical knowledge necessary
  • Experience battery testing and replacing car batteries an asset
  • Ability to work in extreme weather; heavy lifting required
  • Valid Driver’s License and driving record acceptable to club standards
  • Fluency in both official languages an asset

Successful applicant will be required to join UNIFOR Local 414

Employment is contingent on a successful Criminal Background Check, Satisfactory driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

TRAVEL CONSULTANT (Full-Time, Permanent)

Position: TRAVEL CONSULTANT (Full-Time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: Orleans Travel Store – 2026 Tenth Line Road, Orleans, ON

Our travel business is growing! We need travel consultants to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, or must be attained within 3 month probation period
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is required

Benefits:

  • Competitive Salary
  • Generous Incentive Structure
  • Health & Dental Plan
  • Pension Plan
  • CAA Membership

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.