CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Board of Directors

Position: Board of Directors

Company: CAA North & East Ontario (CAANEO)

Organization Type: Not-for-profit

Location: CAA NEO Territory

CAA North & East Ontario (CAANEO) is presently inviting applicants to fill a future vacancy on the Board of Directors. This position is open to all Primary Members of CAANEO over the age of 18.

Skills and Experience

Each Director brings unique skills and experience to the Board. In selecting new members, attention will be given to ensuring that the collective mix of skills and experience supports the Board’s ability to add strategic value to CAANEO.

Board Members Should:

  • Provide credible stakeholder perspectives
  • Provide strong participation that strives for excellence and support consensus building
  • Be strategic thinkers who take governance-focus approach to Board responsibilities
  • Demonstrate a willingness to support CAANEO’s vision

Individual Knowledge and Experience

To foster its ability to provide strategic direction and fulfill its oversite responsibilities, the collective Board should include members with knowledge of and experience in the following areas.

  • Legal Industry
  • Travel Industry
  • Insurance Industry
  • Automotive Industry
  • Human Resources
  • Information Technology Sector
  • Membership on Boards of Directors
  • Possess diverse perspectives in relation to business, regulated industries and consumer issues
  • Risk Management and Analysis
  • Public Policy and regulatory environments
  • Financial Literacy
  • Marketing, Public Relations and Communications
  • Public Education
  • Building partnerships & Strategic Alliances
  • Developing & Operating Businesses

How to Apply:

Applications must be received by no later than 5:00 p.m. August 1st, 2017 to secretary@caaneo.on.ca

Other: The Board seeks to achieve diversity in its membership.

Travel Sales Professional (1 Year Contract)

Position: Travel Sales Professional (1 Year Contract)

Company: CAA North & East Ontario (CAANEO)

Location: Nepean Travel Store – 1331 Clyde Avenue, Ottawa, ON

**Two Positions Available!**

We are hiring for our new location! Do you love travel? Are you a dynamic travel sales professional who thrives in a busy retail environment? We need motivated travel sales professionals to assist our Members with membership and travel needs. Our retail travel stores are where Members go to plan and get equipped for all types of travel – from the ‘bucket list’ round the world cruise to a weekend road trip. The store is the destination for members to take advantage of many benefits (maps, tour books and passport photos etc.) and where they can purchase travel related merchandise, luggage etc. The schedule includes alternate Saturdays and occasional evenings.

Duties/Responsibilities

  • Sell travel: Cruises; tours; hotel and air reservations – whatever gets our Members where they want to go
  • Sell travel insurance and travel related merchandise
  • Promote and sell CAA memberships,
  • Provide members with Auto Travel materials, passport photos etc.
  • Not only answer member/client inquiries; but anticipate needs and offer recommendations
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Must be at ease with changing technology and new procedures as required
  • Other related duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum five years of sales experience (retail, B2B or B2C)
  • A passion for travel and firsthand experience in multiple destinations
  • Must be able to manage a number of tasks at the same time with a high level of accuracy
  • A sincere interest in working with the public ensuring all their detailed travel needs are met
  • Understanding that the little things become the big things in customer service
  • Self-motivated ability to build and retain a loyal clientele
  • Travel industry experience is a necessity
  • Fluency in both official languages is an asset
  • Customer service experience and proven sales achievement is imperative
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Travel Industry Council (TICO) certification required
  • Must pursue Certification as a Travel Counsellor (CTC)

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Salary: Based on Experience

Apply by August 27, 2017

Junior Travel Sales Professional

Position: Junior Travel Sales Professional

Company: CAA North & East Ontario (CAANEO)

Location: Kanata Travel Store – 500 Hazeldean Road, Ottawa, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to by August 27, 2017

Junior Travel Sales Professional

Position: Junior Travel Sales Professional

Company: CAA North & East Ontario (CAANEO)

Location: Orleans Travel Store – 2026 Tenth Line Road, Orleans, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in English and French required

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to by August 27, 2017

Service Desk Specialist

Position: Service Desk Specialist

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON

The Service Desk Specialist provides technical support to users in an efficient and accurate manner. Considered as the firm’s front line, The Service Desk Specialist solves technical problems and provides support for all assigned areas.

Job Duties

  • Provide first level contact and resolves customer issues
  • Perform deskside support to fix technical issues
  • Troubleshoot issues with computers, printers and mobile devices
  • Responsible for level 1 system administration tasks such as password changes and granting access to network resources
  • Provide first level support to the CAA Telephone System
  • Staging, testing and installing computer equipment
  • Visit retail stores to resolve technical issues and install equipment
  • Properly escalate unresolved queries to the next level of support
  • Update customer data and produce activity reports
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure of all cases and work assignments

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • College diploma, degree or acceptable combination of education and experience
  • Experience or Education administering a Microsoft Windows computer environment.
  • Knowledge of service desk software, computers and networks
  • Advanced troubleshooting, multi-tasking and time management skills
  • Knowledge of telecom systems and experience working with vendors and external contractors
  • Customer service orientation with strong communication abilities

Employment is contingent on a successful Criminal Background Check, references, and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Please apply by September 1, 2017