CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

The positions that are currently open:

1. Night Supervisor, Automotive Services Call Centre - Ottawa

Summary

Under the general direction of the Automotive Services Call Centre Manager assists in the management of the operation of the Automotive Services Call Centre; uses independent judgment within the framework of established policies and objectives in decisions that influence operations. This position provides overnight coverage, for 12 hour shifts with alternating weekends off.

Essential Duties and Responsibilities:

  • Professionally represents the management of CAA North & East Ontario to the members at all times
    • Supports fully satisfactory service being provided to club members and clients in all areas pertaining to Emergency Roadside Assistance, i.e. Receiving and processing member calls; keeping members awaiting service informed of their status; prioritizing service; dispatching fleet as required.
  • Supports and supervises operations of the Call Centre in conjunction with Manager, including
    • Payroll and attendance management.
    • Staff supervision, which may include providing input into employee reviews and conducting performance management meetings,
    • Supports enforcement of compliance with policies, procedures, and safety regulations; may advise or assist employees in performing duties; conducts staff meetings to discuss operational problems or explain procedural changes; investigates, analyzes, and resolves personnel and operational problems, complaints with support of Call Centre management and Human Resources. Prepares payroll, time and personnel records for the Human Resources Department when so directed by Manager.
  • Assists with the administration and physical operation of the Call Centre as required, utilizes and supports staff use of office automated systems, ensuring accuracy and addressing issues as required.
  • Supports corporate programs, including those which focus on customer relations and process improvement
  • Other Related Duties as Required

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/experience:

  • High School Diploma
  • Three (3) years of supervisory experience in Call Centre preferred
  • Dispatch experience preferred.

Skills & Knowledge:

  • Auto Club knowledge and familiarity with AXIS automation preferred
  • Principles and techniques of supervision, training and performance management.
  • Able to communicate clearly and concisely, both orally and written
  • Calm and capable dealing with members of the public who may be agitated or stressed
  • Proficient in the use of Microsoft Office applications
  • Strong organizational skills
  • Adaptable and flexible as schedule could change with short notice

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca by July 18th at 5 pm.