CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Junior Travel Consultant (Full-time, Permanent)

Position: Junior Travel Consultant (Full-time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: Stittsville Travel Store - 5703 Hazeldean Road, Ottawa, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in English and French required

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Travel Store Manager

Position: Travel Store Manager

Company: CAA North & East Ontario (CAANEO)

Location: North Bay Retail Travel Store, 955 McKeown Ave, Unit 3B, North Bay, ON

Under the general direction of the Regional Manager, Travel Retail Operations, the Store Manager has responsibility for the daily operation of the Travel Store, with a focus on assisting staff to develop and deliver strong sales. They will manage store staff, including hiring, performance management and records management. The Store Manager holds primary responsibility for driving store sales and implementing marketing programs, as well as for delivering store profitability. The Store Manager shall participate in CAANEO mandated events and training, which may require availability outside of regular business hours.

Duties/Responsibilities:

  • Works with corporate partners in Marketing and Sales to promote and sell CAA and travel products
  • Works with community partners to build and enhance the reputation of CAA and support marketing and sales efforts.
  • Manages, directs and coordinates daily operations of the Travel Store including payroll, staff management, scheduling, staffing, customer relations, trade show management, organizing, scheduling budgeting and revenue reporting etc.
    • Coaches and performance manages staff to achieve strong sales and create a positive working environment, conducts individual and staff meetings to discuss operational problems or explain procedural changes;
    • Ensures complete service is provided to Club members and clients personally and by directing staff in all areas pertaining to the Travel Store, ie. Triptik order fulfillment, Travel Agency bookings for airlines, tours, cruises, hotels, cars, travel insurance, International Driving Permits, Passport photos, Auto Travel Routings, sales of new memberships, attraction tickets and boutique items, etc.
    • Enforces compliance with policies, procedures, and safety regulations, investigates, analyzes, and resolves personnel and operational problems/ complaints with support of Travel management and Human Resources.
    • Prepares payroll, time and personnel records for the Human Resources Department.
    • Responsible for the physical operation of the Travel Store, cash handling, and security etc.
    • Administration of Travelport and Axis automation systems. Maintains a controlled stock of materials used by the Travel Store.
    • Acts as liaison between staff and management of the Club.
    • Responsible for change management and implementation of new systems and procedures as assigned by their Management

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/experience:

  • Travel Agency Certification from a recognized institution preferred
  • TICO certified; CTC/CTM (Required to pass TICO Supervisor/Manager Exam) required
  • Three (3) years of management experience, preferably in an IATA approved Travel Agency
  • Valid drivers license
  • Insurable under CAANEO's insurance policy for corporate vehicle

Skills & Knowledge:

  • Strong sales skills and the ability to coach others in sales techniques and customer service issue resolution
  • Expertise in supervision, training and performance evaluations;
  • Knowledge of Galileo or Equivalent CRS automation.
  • Auto Club knowledge and familiarity with AXIS automation preferred.
  • Fluency in both official languages desirable.
  • Adaptability – must be available to travel, work outside of regular business hours as required.

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Overnight Operator (Full-time, Permanent)

Position: Overnight Operator (Full-time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON

Working overnight in a call center environment receives incoming calls from Members requiring service and records information in online system for dispatch.

Essential Duties and Responsibilities:

  • Receives incoming telephone calls regarding road service requests and/or general club information.
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors.
  • Performs various clerical duties.
  • Other duties as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent interpersonal skills.
  • Ability to work under pressure both individually and as part of a team.
  • Fluency in both official languages an asset.
  • Grade 12 or equivalent.
  • Excellent attendance and punctuality.

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Successful applicant will be required to join Teamsters Local Union 91

Accounting Specialist

Position: Accounting Specialist

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON

STATUS: 20 – 40 hours per week

TERM: Contract ending September 30, 2018

Reporting to the Supervisor, Accounting, the Accounting Specialist is responsible for general accounting functions, assist with processing invoices, bank deposits, and prepare entries for posting to general ledger. Incumbent will be part of the ERP migration team.

Job Duties:

  • Assist with bank reconciliation and other accounting functions
  • Support Accounts payable, Accounts Receivable functions
  • Prepare cash receipts, cash drawer uploads
  • Verification of data, data analysis
  • General office duties, filing
  • Prepare and update spreadsheets for analysis and review
  • Actively work on ERP migration to Great Plains
  • Conduct various account reconciliations.

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Advanced knowledge of Great Plains software
  • Advanced Excel and MS Office skills
  • Excellent Written and Oral Communication Skills
  • Demonstrate great Customer Service, work in a team environment
  • Organized and detail-oriented

Employment is contingent on a successful Criminal Background Check, references, and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Travel Consultant (Full-time, Permanent)

Position: Travel Consultant (Full-time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: Sudbury Travel Store – 2040 Algonquin Rd. Unit 13B, Sudbury, ON

***2 Positions Available***

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Successful candidate will be required to join United Steelworkers Local 2020