CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Dynamics CRM Specialist – One Year Contract Position


The Dynamics CRM Specialist is part of the CAA NEO IT team, working on the deployment, customization and integration of Microsoft Dynamics CRM as part of the CAA NEO Member Relationship Management (MRM) System.

Essential Duties and Responsibilities:

  • Collaborate with other software developers, business analysts, software architects and IT professionals to implement Microsoft Dynamics CRM solutions
  • Interact with business owners to understand their needs MRM system requirements
  • Customize the system to meet the business needs of the company
  • Integrate existing systems and services into the CRM architecture
  • Assist with deployment and provisioning activities
  • Maintain CRM configurations and adhere to development standards to ensure consistency and quality in delivery
  • Assist with the creation of internal reports for other areas as needed
  • Support DevOps by ensuring Microsoft Dynamics CRM best practices for support and service management are followed

Qualifications and Skills

Minimum Requirements
  • 5+ years’ experience with software development, specifically around Microsoft Dynamics CRM
  • College or University degree in Computer Science or a related discipline
Core Competency Requirements
  • Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM
  • Demonstrated proficiency in installing and deploying CRM Organizations
  • Demonstrated proficiency in customizing and creating CRM entities
  • Demonstrated proficiency in understanding and implementing business workflows and processes
  • Demonstrated proficiency in using the either the CRM SDK or plugin platforms
  • Demonstrated proficiency with Microsoft .NET 3.5+ development using C#
  • Experience with source control management systems and continuous integration/deployment environments
  • Internally motivated, able to work proficiently both independently and cooperatively
  • Proven communication skills with coworkers and clients
  • Strong initiative to find ways to improve solutions, systems, and processes
Preferred Competency Requirements
  • Experience with supporting Microsoft products (SQL Server, SharePoint, IIS, BizTalk)
  • Microsoft Certified Technology Specialist (MCTS) for Microsoft Dynamics CRM 2013 or above

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their Manager. Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to

Travel Marketing Manager (Administrative Centre, Thurston Drive)


The Travel Marketing Manager (TMM) position leads short & long term travel product marketing plan development and is the prime interface with Retail staff in regards to travel product marketing. The TMM reports to and works closely with the Director, Marketing and Communications and across the travel organization to co-develop travel offerings which are compelling to CAANEO key demographic members and which enhance overall club profitability. They are further responsible for interfacing with marketing staff to assist with development and implementation of marketing strategies and plans to achieve division objectives. The TMM will work with the travel retail team to investigate and evaluate the appropriateness of their offerings for CAANEO travel product marketing channels. The TMM supports the Director, Marketing and Communications in the development of business plans by interpreting member and travel industry data to achieve market insight and translate that into programs that support achievement of Travel Division revenue objectives. The ideal candidate will have demonstrated their ability to build collaborative relationships, set and meet business targets, motivate a team, gain alignment and challenge the status quo.

Essential Duties and Responsibilities:

  • Own and drive the travel marketing roadmap & strategy
  • Work with business analytics and other marketing staff to interpret internal data and external analysis to drive strategy development under the direction of the Managing Director;
  • Interpret and implement programs as mandated by AAA/CAA
  • Create buy-in to the marketing strategies with all internal and external stakeholders
  • Participate or support negotiations with travel suppliers to secure optimal terms and co-op marketing funds
  • Maximize the travel product supplier partnerships through sales and marketing plans and prudent budget management
  • Negotiate, or support the negotiation of product volume and margin targets in collaboration with travel and marketing staff
  • Develop and communicate project plans for all marketing programs in their portfolio, keeping retail staff and management informed
  • Stay current and report on industry trends, including new opportunities, competitive landscape and capabilities, and legislative and regulatory environments

Desired Qualifications/Skills:


  • Bachelor’s degree/ College Diploma or equivalent within Business- Marketing


  • Extensive knowledge of a retail product marketing, typically acquired through five or more years progressive experience
  • Working knowledge of travel industry
  • Demonstrated history of creative problem solving
  • Strong analytical skills
  • Interest in and understanding of business principles as related to Customer Relationship Management, retail management
  • Experience supervising and developing subordinate staff
  • Ability to work effectively within the MS Office Suite of products
  • Able to work in a team environment, meet tight deadlines while juggling conflicting priorities
  • Demonstrated written and verbal communications skills
  • Ability to work with minimal supervision
  • Ability to travel internationally

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their manager.

Apply to

Employment is contingent on satisfactory Criminal Background and Reference Checks.

Board of Directors

Position: Board of Directors

Company: CAA North & East Ontario (CAANEO)

Organization Type: Not-for-profit

Location: CAA NEO Territory

CAA North & East Ontario (CAANEO) is presently inviting applicants to fill a future vacancy on the Board of Directors. This position is open to all Primary Members of CAANEO over the age of 18.

Skills and Experience

Each Director brings unique skills and experience to the Board. In selecting new members, attention will be given to ensuring that the collective mix of skills and experience supports the Board’s ability to add strategic value to CAANEO.

Board Members Should:

  • Provide credible stakeholder perspectives
  • Provide strong participation that strives for excellence and support consensus building
  • Be strategic thinkers who take governance-focus approach to Board responsibilities
  • Demonstrate a willingness to support CAANEO’s vision

Individual Knowledge and Experience

To foster its ability to provide strategic direction and fulfill its oversite responsibilities, the collective Board should include members with knowledge of and experience in the following areas.

  • Legal Industry
  • Travel Industry
  • Insurance Industry
  • Automotive Industry
  • Human Resources
  • Information Technology Sector
  • Membership on Boards of Directors
  • Possess diverse perspectives in relation to business, regulated industries and consumer issues
  • Risk Management and Analysis
  • Public Policy and regulatory environments
  • Financial Literacy
  • Marketing, Public Relations and Communications
  • Public Education
  • Building partnerships & Strategic Alliances
  • Developing & Operating Businesses

How to Apply:

Applications must be received by no later than 5:00 p.m. August 1st, 2017 to

Other: The Board seeks to achieve diversity in its membership.