CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Emergency Road Services Call Centre Operators (Full-time, Term Contract)

Position: Emergency Road Services Call Centre Operators (Full-time, Term Contract)

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON

Term: Until March 15, 2018 (Possibility of Extension)

Working in a call center environment, receives incoming calls from Members requiring service, and records information in online system for dispatch.

Essential Duties and Responsibilities:

  • Receives incoming telephone calls regarding road service requests and/or general club information.
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors.
  • Performs various clerical duties.
  • Other duties as required


The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent interpersonal skills.
  • Ability to work under pressure both individually and as part of a team.
  • Fluency in both official languages an asset.
  • Grade 12 or equivalent.
  • Grade 12 or equivalent.

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Successful applicant will be required to join Teamsters Local Union 91