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CAA NEO

CAA offers unparalleled Roadside SOS through our renowned Emergency Road Service program, which offers a comprehensive package of services to our Members.

As a Member you can place your Emergency Road Service request online by clicking here.

Emergency Road Service (ERS) is available 24 hours a day, 7 days a week. ERS is designed to assist you in an emergency when the vehicle you are driving or riding in becomes disabled. Your membership covers you the Member and applies to the Emergency Road Services applicable to your coverage type.

Provision Service

Service is provided to CAA Members upon presentation of their valid CAA Membership card.
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Eligible Vehicles

Review the requirements for servicing various types of vehicles.
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Getting Help!

Be prepared before you call Emergency Road Service by having the seven key pieces of information below on hand when you call.

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Automotive Services

Please review the advantages of each coverage type or get a quick overview by looking at our coverage comparison chart.

Service Limitation

For the most part ERS is provided without charge; however, there are some services that are not covered by your Membership.
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Member Reimbursements

Remember to call CAA/AAA first.


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Additional Member Benefits

CAA offers a number of unique services to meet the specific needs of motorists and travelers.
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CAA North & East Ontario serves Members in Ontario in Counties of Dundas, Glengarry. That portion of Leeds-Grenville formerly known as Grenville County, Lanark, Prescott, Renfrew, Russell, Stormont. The city of Ottawa, Sudbury, Districts of Cochrane, Manitoulin, Nipissing, Parry Sound, Sudbury, Timiskaming, Kenora (including area of Patricia), Rainy River, Thunder Bay.
© CAA, CAA Emblem, CAA Plus, ERS trade-marks, AARS & ERS logo are owned by and use is granted by the Canadian Automobile Association.
© TripTik, TourBook, TravelBook and Show Your Card and Save trademarks are the property of, and use is granted by, the American Automobile Association.
Travel Industry Council of Ontario Registration 4561957
© CAA North & East Ontario. All rights reserved.