The local emergency telephone numbers are listed on the back of your Membership card.

  • For service in the Metro Ottawa area, call (613) 820-1400.
  • For service outside of the Metro Ottawa area and all other areas in North and East Ontario, call this toll free number: 1-800-CAA-HELP (222-4357).
  • When outside CAA North & East Ontario Club Territory, check the local telephone book white page listings for the closest CAA/AAA service or call 1-800-CAA-HELP (222-4357).
  • Canadian mobile phone users: Dial *CAA (*222) to reach the closest CAA dispatch centre, toll-free. In many areas of the U.S., cellular phone users can dial *AAA (*222), however user fees may apply.

The *222 dial function for Emergency Roadside assistance is not available on all cellular carriers in North America, and therefore may not work in all areas. In this circumstance, please use either ERS online or call 1-800-222-4357.

Note: Emergency Road Services provided to CAA Members by other CAA/AAA Clubs are based on Road Service Policies applied by the servicing Clubs to their own Members. Other Club policies may differ from those of CAA North & East Ontario.

Be prepared before you call Emergency Road Service

Please have the following information available:

  1. Your CAA Membership number
  2. Your name
  3. Problem with vehicle (e.g. vehicle won't start, stuck, flat tire, lockout, etc.)
  4. Make, model, year and colour of vehicle
  5. Vehicle license number
  6. Exact location of the vehicle (address and nearest cross street) or the point of safety you're calling from (telephone number if possible).

Return to the vehicle or to the agreed upon meeting place to wait for the service person's arrival. Present your valid Membership card, the driver may ask to see photo identification as well. The service person is not permitted to charge the Club unless the Member has a valid personal Membership card in his/her possession. You, the Member, must be with the car in order to receive service.