1. CAA Enhanced Services Web Site
CAA is committed to honouring the privacy of the users of the CAA
Enhanced Services Web Site, which includes any personally identifiable
information. CAA will utilize any information collected to better
understand its users needs and provide better service. In addition,
CAA will use the information it gathers to improve the content of
the web site. If any personally identifiable information has been
volunteered, CAA may utilize that information to notify users about
updates to the web site and/or contact users for marketing purposes.
The information that is personally identifiable will not be shared
with or sold to any other organizations for commercial purposes.
Below is a list of non-volunteered information that will be collected
automatically when visiting the CAA Enhanced Services Web Site:
- The referrer (the site prior to entering the CAA web site)
- The IP address of the workstation
- Date and time logged in and out
- Pages visited while on our site
- Time spent on each page
- Files downloaded
- Criteria used when searching
If the user supplies their telephone number online, they may be
contacted by CAA regarding orders placed online. Please be sure
to provide CAA with the correct phone number.
To avoid any solicitations from CAA as a result of visiting the
website, please send an email to firstname.lastname@example.org
or write to:
CAA North & East Ontario,
P.O. Box 8350, STN T CSC, OTTAWA, ON K1G 3T2
This policy applies to CAA North & East Ontario and its affiliates CAA Travel Agency (NEO) Ltd. which are collectively hereafter referred to as CAA North & East Ontario.
4. Identifying Purposes
We will identify the purposes for which personal information is
collected by us at or before the time the information is collected.
Your File: Personal information is the information that relates
to you, that identifies you as a Member or customer of CAA North
& East Ontario, and that allows us to provide services and benefits
directly to you. CAA North & East Ontario will advise you when
and why a file containing personal information is opened. We ask
you for your personal information so that we can:
- understand your needs;
- determine your admissibility for our products and services;
- inform you about our products and services, or those of our
partners, that we believe may be of interest to you; or
- comply with the law.
Of course, you can choose not to provide us with some or all of
your personal information. However, this choice may not enable us
to provide you with the product, service, or information that you
requested or that could be offered to you.
Your knowledge and consent are required for the collection, use,
or disclosure of your personal information. We only collect, use,
or disclose personal information for purposes we believe you would
consider appropriate under the circumstances. When you become a
Member of CAA North & East Ontario, we will use your name and
address for general mailing and renewal purposes. We believe you
would also expect us to contact you to advise you of new and existing
services and benefits being offered by CAA and its partners that
may be of interest to you. From time to time, we will inform you
of such services and benefits via direct marketing. You may choose
not to receive these offers and have your name deleted from our
direct marketing lists.
Should you wish to limit the information you receive and
the ways we communicate to you as a member, please send your request to this e-mail email@example.com.
Third-Party Disclosure: The names, addresses and telephone numbers
of our customers may be transmitted to a trusted third-party mailing
service in order to inform you of products and services that we
offer (or that we and our partners jointly offer) and that we believe
may interest you. Depending on the circumstances, we may require
our partners to have a policy in place that complies with the requirements
of applicable federal or provincial privacy legislation in Canada
and the Canadian Standards Association Model Code for the Protection
of Personal Information.
Except as set out in this policy, or as required by law, CAA North
& East Ontario does not sell or disclose any of your personal
information to any other organization and CAA North & East Ontario
will not transmit personal information to third parties without
first obtaining your written consent to do so. CAA North & East
Ontario may, however, disclose information in the following cases:
- to our lawyer;
- to a police force, if required by law;
- to a person authorized by a law or collective agreement;
- to a government agency which can oblige us to do so;
- in emergency situations in which the life, health or safety
of a customer is in danger;
- to all other persons authorized by law;
- to an authorized contractor providing service to you;
- to another person for the development, enhancement, marketing
or provision of any of CAA North & East Ontario' products
or services on our behalf that we believe may be of interest to
- to credit grantors and reporting agencies;
- to a person who, in the reasonable judgement of CAA North &
East Ontario, is seeking information as your agent; or
- a third party or parties, where the Member or customer consents
to such disclosure.
6. Limiting Collection
We only collect the information that we need in order to deliver services and benefits to you. We do not use techniques to collect personal information about you without your knowledge.
7. Limiting Use, Disclosure and Retention
We do not use or disclose your personal information for any purposes other than those for which it was collected, except with your consent or as required by law.
Retention: Your personal information is retained only as long as necessary for the fulfilment of those purposes. CAA North & East Ontario does not keep your personal information if it is no longer needed for the purposes required or as required by law.
Your personal information is kept as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
We protect your personal information by using safeguards that are
appropriate to the sensitivity of the information.
Our Employees' Responsibilities: Each of our employees is responsible
for maintaining the confidentiality of all personal information
to which they have access. We keep our employees informed about
our policies and procedures for protecting personal information.
Where necessary, our employees are required to sign agreements to
keep your personal information confidential.
Keeping Your Personal Information Confidential: Your personal information
is secure within CAA North & East Ontario. We have comprehensive
security controls to protect against non-authorized access, use,
alteration, duplication, destruction, or disclosure.
- We may use other partners to offer products and services. These
partners never have access to our list of customers. We always
use the services of a third party specialised in mailing list
treatment, with which a confidentiality agreement has been signed
- Our safeguards protect personal information against loss or
theft, regardless of the format in which it is held.
- For information about the security of electronic transactions,
we refer you to our Web site (www.caaneo.ca)
- We have strict procedures in place with respect to destroying,
deleting or disposing of personal information when it is no longer
required for the purposes set out in this policy, or by law.
We will make our complete policies and practices relating to the management or your personal information readily available to you.
11. Customer Access
Upon request in writing, you will be informed of the existence,
use, and disclosure of your personal information and you will be
given access to that information. We will assist any customer who
informs us that they need assistance in preparing a request concerning
personal information. You may challenge the accuracy and completeness
of the information and have it amended as appropriate.
Accessing Your Personal Information File: If you wish to review
or verify the personal information in your file or find out to whom
we have disclosed it, you can do so by writing to us at the following
Chief Privacy Officer
CAA North & East Ontario
P.O. Box 8350, STN T CSC, OTTAWA, ON K1G 3T2
Or fax us at (613) 820-3462
Or e-mail us at firstname.lastname@example.org
CAA North & East Ontario has thirty (30) days to reply to a
request for access to a file. CAA North & East Ontario can refuse
access to a file in certain circumstances.
Accuracy of Your File: You can ask to delete or correct any information
contained in your file. The request for correction must be made
by writing to us, either by mail at the above-mentioned mailing
address, or by fax at the above-mentioned number, or by e-mail at
the above-mentioned e-mail address. CAA North & East Ontario
has thirty (30) days to reply.
12. Challenging Compliance
You can address any challenge concerning our compliance with this Policy to our Chief Privacy Officer.
13. Internet Related Policies
When you visit www.caaneo.ca without registering or otherwise
interacting with the site, your personal information and e-mail
address are not recorded. However, in order to meet your needs as
best as we can, some of our forms require you to enter personal
information. We will require personal information when you apply
for membership, make purchases, take part in surveys, or request
information on the products and services offered by CAA North &
East Ontario and its partners.
CAA North & East Ontario provides a number of benefits and
services via www.caaneo.ca many of which are exclusive to our
Members. To access these services, CAA North & East Ontario
requires you to identify yourself. CAA North & East Ontario
uses 'cookies' to identify you as a return visitor. (A cookie is
a file sent by a Web site and stored on your computer. We also use
the cookie to track hits, transmit potentially useful information,
and personalize your future visits to the Web-site.) Our 'cookies'
do not capture your individual e-mail address or any private information
about you. However, CAA North & East Ontario may use the information
provided on a consolidated a basis for statistical and survey purposes
and to improve the user-friendliness of its' Web-site.
We use the information you have provided to help us serve you better.
We do not send unsolicited e-mail. By adding your name to our e-mail
subscriber's list on our Web-site, you authorize CAA North &
East Ontario to send to you personalized messages from time to time.
These messages contain information about services and benefits offered
by CAA North & East Ontario and its partners that we think may
be of interest to you. At no time do CAA North & East Ontario'
advertisers, partners, or third parties have access to your confidential
information. You may cancel your subscription to these e-mail messages
at any time.
We also allow you to personalize the home page of our web-site
to reflect your preferences and to store personal information that
you have provided voluntarily on the web-site.
We use standard Web server log files, to help us count visitors
and evaluate our site's technical capacity. We use this information
to find out how many people visit our web-site and to make our pages
more useful to our visitors.
When you leave our web-site: this policy discloses the privacy
practices for our Web-site. However, our site contains links to
other sites. Once you link to another site, you are subject to the
privacy and security policies of the new site. We encourage you
to read the Privacy policies of all Web-sites you visit, especially
if you share any personal information.