CAA NEO

Insurance FAQ



Every day CAA responds to questions from Members and potential members alike. You may find the answers to your questions in the list below. Just click on the question and your answer will appear. Naturally, if you have questions not listed in our FAQ, please contact our call centre.


1.What is driving record protection?

If you are involved in an at-fault accident, driving record protection ensures your driving record will not fall to the bottom of the insurer's rating system. For example, if your insurer uses the common 6-star rating system and you have an at-fault accident, your "star rating" might drop down to a 0-star designation. If you were previously a 6-star driver this means your rates will significantly increase. However, with driving record protection your star rating will not fall as much, if at all. By protecting your standing on the "star rating" system, driving record protection results in a break on your auto insurance premium that you would otherwise have to pay if it did not exist.

If you have never been in an accident, check with your current insurer to see what their policies are on driving record protection. If they don't offer it, it may be time to consider switching to one that does. It could save you thousands of dollars should you ever find yourself with an at-fault accident on your driving record.

An Accident isn't something you plan on. But it is something you can plan for.

With more cars on the road than ever before, even good drivers can occasionally make mistakes or be involved in an accident.

With the new Forgive and ForgetTM Plan from CAA, you can protect the rates and good driving rating you've earned over the years. Which means, in the event of your first at-fault accident, you'll experience no change in your driving record.



2.Do I qualify?

3.Is there an additional cost for this coverage?

4.What happens after my first at-fault accident?

5.If I've had an at-fault accident while protected under the Forgive and Forget plan, can I still purchase the endorsement on my next Renewal?

6.What if I have a second at fault accident within 6 years?
CAA North & East Ontario serves Members in Ontario in Counties of Dundas, Glengarry. That portion of Leeds-Grenville formerly known as Grenville County, Lanark, Prescott, Renfrew, Russell, Stormont. The city of Ottawa, Sudbury, Districts of Cochrane, Manitoulin, Nipissing, Parry Sound, Sudbury, Timiskaming, Kenora (including area of Patricia), Rainy River, Thunder Bay.
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