Membership FAQ
Every day we at CAA answer questions members and non-members alike. Please review or list of frequently asked questions, but if you are unable to locate your question please send your request to our program manager.
Select the subject area than click on your question from that group to have the answer displayed.
General questions
1. How can I be sure my membership payment is secure?
CAA North & East Ontario uses Verisign to certify customer are dealing with a legitimate site. Click the Verisign logo at the bottom of the form. You will also note the "lock" pops up on our membership screens where financial transactions need to be secured.
2. How do I get a receipt?
CAA North & East Ontario's membership payments issue a statement of completion that you may wish to print. This document also lists your membership number. For members who have listed their e-mail address on their CAA file, a receipt is automatically e-mailed when a payment transaction is completed.
3. When is my CAA file updated?
CAA North & East Ontario now uses fully on line routines. Membership records are updated immediately. All paid up members are entitled to all services with one exception. CAA Basic roadside benefits become active 24 hours following join up. CAA Plus/Plus RV roadside benefits become active 48 hours following join up (or upgrade).
4. When will I receive my permanent membership card?
Your membership card(s) will be processed and delivered within 3 - 4 weeks.
5. If I want to renew and update my record what should I do?
On line services include
- Update CAA file
- Upgrade Coverage / Add Associate
- Renew Membership
It is preferred that members correct/update their file info prior to making a payment. As noted above, if your e-mail is listed on your CAA file this will automatically cause a receipt to be sent to you for any transaction.
6. What are my renewal options ?
You can either renew online as your expiry date approaches or you can sign up for automatic credit card renewal (ACCR). ACCR provides the benefit of continuos CAA service and you will save $5 off your renewal.
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General questions
