Frequently Asked Questions

Your CAA Membership offers a variety of Membership types, coverage options and benefits. If you have any questions, you're on the right page. Simply click on Membership FAQ to find a wide variety of questions and answers. You can also check out our Member Handbook - your guide to CAA Membership services and benefits.

Everyday, we at CAA answer questions from Members and non-members alike. Please review the list of frequently asked questions, and if you are unable to locate your question, please send your request to our program manager

General Questions

1. How can I be sure my membership payment is secure?

CAA North & East Ontario uses Verisign to certify customers are dealing with a legitimate site. Click the Verisign logo at the bottom of the form. You will also note the "lock" pops up on our membership screens where financial transactions need to be secured.

2. How do I get a receipt?

CAA North & East Ontario's membership payments issue a statement of completion that you may wish to print. This document also lists your membership number. For Members who have listed their e-mail address on their CAA file, a receipt is automatically e-mailed when a payment transaction is completed.

3. When is my CAA file updated?

CAA North & East Ontario now uses fully on line routines. Membership records are updated immediately. All paid up Members are entitled to all services with one exception. CAA Basic roadside benefits become active 24 hours following join up. CAA Plus/Plus RV roadside benefits become active 48 hours following join up (or upgrade).

4. When will I receive my permanent membership card?

Your membership card(s) will be processed and delivered within 3 - 4 weeks.

5. If I want to renew and update my record what should I do?

On line services include

  • Update CAA file
  • Upgrade Coverage / Add Associate
  • Renew Membership

It is preferred that Members correct/update their file info prior to making a payment. As noted above, if your e-mail is listed on your CAA file this will automatically cause a receipt to be sent to you for any transaction.

6. What are my renewal options ?

You can either renew online as your expiry date approaches or you can sign up for automatic credit card renewal (ACCR). ACCR provides the benefit of continuous CAA service and receive a one time offer to save $10 off your renewal.

7. How can I get a replacement CAA Membership Card?

If you have lost your CAA Membership Card and need to get a new one please email the Membership Department or call 1-800-267-8713.

E-Billing

1. Why is CAA transitioning to e-billing?

Because e-billing enables Members to make online payments on a secure site from any remote location. In addition, it is a cost-saving measure for the club, as the cost of paper, printing and postage is very high. These savings will help us maintain our exceptional level of service.

2. What information will I need to sign up for e-billing?

You will need to register for e-billing which gives us permission to send your membership fees electronically. In order to pay for your membership online, you will need to enable your online CAA account by registering if you have not already done so.

3. What payments methods are accepted online?

You may choose to pay by credit card - MasterCard, Visa or American Express

4. Is there a charge for e-billing?

No, there is no charge for this service

5. How will I know when my bill is available?

When you sign up for e-billing, you will be sent an e-mail notification 45 days prior to your membership fees coming due, If you pay immediately than you are done for another year. if you do not pay a second email will be sent 15 days prior to your membership fees coming due

6. If I'm already registered will I still be able to see my account information?

Yes, your most up-to-date account information will continue to be available, including personal information, CAA dollar balance and the ability to add new associate members

7. is e-Billing secure?

Yes, we secure your private information using a VeriSign SSL Certificate. All Information sent from your browser to our servers is encrypted using SSL technology before transmission

8. Help! I'm having trouble signing up. What should I do?

If you have double-checked your account information and still cannot login, please send an email to websupport@caaneo.on.ca