CAA Premier and Premier RV - Additional Benefits

CAA Premier - The Highest Level of Membership Benefits

CAA Premier and CAA Premier RV is the perfect way to get even more great services from CAA. You will receive all the benefits and services of CAA Plus coverage as well as the upgraded services below.

Two-Day Complimentary Hertz Car Rental

If your car is towed on one of your five allowable calls, as a result of a mechanical breakdown and you need transportation, we'll arrange for a mid-size rental for two consecutive days at no charge.
The Premier Member must be within 200 km from home and CAA has towed the vehicle for mechanical failure. Should a breakdown occur at a distance greater than 200 km, then the Trip Interruption & Vehicle Return benefit will apply. This will be arranged through CAA. CAA will call Hertz agency to make arrangements to assist the Member with a two day car rental. The incident must be referred to CAA within 48 hours of occurrence. CAA Members are responsible for subsequent day rental charges, upgrades, vehicle insurance, mileage and fuel charges, and any other charges, fees and taxes. Normal rental qualifications, including age restrictions and other restrictions apply.

Dedicated Toll-Free Emergency Road Service

CAA Premier Members have a dedicated toll-free phone line across North America to access service for Emergency road Service & Member Services: 1-866-PREM-CAA (1-866-773-6222).

60- Minute Long Distance Calling Card

CAA Premier Members will receive a free 60-minute Goldline long distance calling card per Membership year*. Click here for more information.

Worldwide Concierge Services

As a CAA Premier and CAA Premier RV Member, you can receive easy access to many services when travelling on a domestic or international vacation 160 kilometers or more from your primary residence. Whether you're interested in theatre tickets, golf tee times and reservations or just looking for travel information, your own personal concierge is at your service.

Roadside Assistance Online
Call 1-866-PREM-CAA (1-866-773-6222) Accessible through Canada and the USA

Worldwide Emergency Travel and Medical Assistance
As a CAA Premier and CAA Premier RV Member, if you have an emergency while travelling 160 kilometers or more from your primary residence, you may call for Emergency Travel and Medical Assistance 24 hours a day, 7 days a week. Whether you need emergency medical transportation arrangements, translation assistance or you lost your travel documentation, we can help.

Within Canada and the USA, call 18-PREMIER-18 (1-877-364-3718)
Outside Canada and the U.S call collect 1-416-977-7201
Medical provider referrals, appointments and admission arrangements
Emergency medical transportation arrangements
Prescription replacement arrangements
Emergency medical visitation arrangements
Emergency cash transfer arrangements
Emergency assistance translation services\Lost tickets and document replacement arrangements
Emergency travel information and assistance

*This service is not Emergency Travel and Medical insurance. CAA recommends that Members purchase CAA Emergency Travel & Medical Insurance when travelling out of province for protection against the high cost of an unexpected and unforeseen travel or medical emergency.

Accident & Ride Services

As a CAA Premier Member, if you're involved in an automobile accident or breakdown, CAA representatives are ready to help you contact family members, locate restaurants and find hotel accommodations if you are out of town

Free (one pair) Passport Photos per Membership year

Trip-Travel Insurance

CAA Premier Members are automatically covered for up to $500,000 worth of accidental death, dismemberment or loss of sight insurance for travel on a common carrier or car rental booked in conjunction with a common carrier ticket purchased from your local CAA Travel Store.

Trip Interruption & Vehicle Return

CAA Premier Members will have higher level coverage when travelling by auto more than 200 km away from home, anywhere in Canada or the U.S. If the Member's trip is interrupted due to an accident*, mechanical breakdown**, car theft†, unexpected illness or injury††, the Member can be reimbursed up to $2,000 CDN for covered out-of-pocket expenses, including restaurant meals and commercial accommodations or for commercial transportation to continue the trip. The combined annual limit payable when auto breakdown is a result of accident, fire or theft is $2,000 CDN. When the breakdown is a result of mechanical failure, the combined annual limit payable is $600 CDN. The vehicle return benefit will reimburse eligible Members up to $500 CDN for transportation of the vehicle back to the Premier Member's primary residence when an unexpected illness or injury prevents the completion of the covered travel.

For Trip Interruption, the accident must be reported to the local police and/or your insurance company.
For mechanical breakdown, your vehicle must be deemed unsafe and/or inoperable. Proof of same condition must be provided by a licensed mechanical technician.
Costs incurred within 72 hours of the time of the accident are eligible for reimbursement.
Claim must be submitted to CAA within 60 days.
Original receipts are required for refund consideration.

To submit a reimbursement claim, send all receipts and supporting documentation to:

CAA North & East Ontario
Attn: Trip Interruption Reimbursement
P.O. Box 8350, STN T CSC
Ottawa, ON K1G 3T2

What Is Not Covered

Benefits are not payable for travel which does not meet the definition of covered travel, and for any loss, injury, illness, delays and/or expenses due to:

War (whether declared or undeclared), acts of war, military duty, or hostilities of any kind (for example, invasion, rebellion, riots, or insurrections)
Tire trouble
Intentionally self-inflicted harm, including suicide
Normal pregnancy or childbirth
Mental or nervous health disorders
Alcohol or substance abuse, or related illnesses
An accident occurring when the vehicle is being driven by an unlicensed driver or a driver who is not a covered person.
Personal property which is damaged or destroyed
Any liability for injuries or property damage
The commission or attempted commission of illegal act
The cost of repairs to the vehicle
Cost of fuel expenses
Air and/or sea travel
Carrier-caused delays
Participation in professional athletic events or motor competition (including training)
The cost of meals, accommodations and substitute transpirations resulting from delays caused by routine maintenance or minor repairs to the vehicle

Take advantage of CAA Emergency Travel & Medical Insurance which offers various plans to suit your specific needs. You can buy online or visit one of our Travel Stores. All our Emergency Medical Plans offer the following benefits:

*To be eligible for claims Member must obtain a copy of the police report describing the incident and original receipts for repairs and allowable expenses to support claim. To be eligible for claims the Member's vehicle must have been deemed unsafe and/or inoperable. Proof of same condition must be provided by police and/or qualified mechanical technician.
**To be eligible for claims the Member's vehicle must have been deemed unsafe and/or inoperable. Proof of same condition must be provided by a licensed mechanical technician. Member must present original receipts of all eligible expenses.
†To be eligible for claims the Member must present a copy of the police report and originals receipts for allowable expenses.
††To be eligible for claims Member must provide proof from a licensed medical facility or practitioner confirmation the illness/injury and the Member's inability to operate their motor vehicle. The Member must present original receipts of all eligible expenses.