CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Travel Consultant

Travel Consultant

Hunt Club Travel Store – 2446 Bank Street, Ottawa, ON



Summary Description

Our travel business is growing! We need travel consultants to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates
  • Provide members with Auto Travel materials, passport photos etc
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, or must be attained within 3 month probation period
  • Completion of Travel Agency Certification course from an established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Benefits:

  • Competitive Salary
  • Generous Incentive Structure
  • Health & Dental Plan
  • Pension Plan
  • CAA Membership

Employment is contingent on a successful Criminal Background Check and reference check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Supervisor, Automotive Services Call Centre

Position: Supervisor, Automotive Services Call Centre

Location: 2151 Thurston Drive, Ottawa, Ontario



Summary

Under the general direction of the Automotive Services Call Centre Manager assists in the management of the operation of the Automotive Services Call Centre; uses independent judgment within the framework of established policies and objectives in decisions that influence operations. This position provides daytime coverage, for 12 hour shifts with alternating weekends off.

Essential Duties and Responsibilities:

  • Professionally represents the management of CAA North & East Ontario to the members at all times
    • Supports fully satisfactory service being provided to club members and clients in all areas pertaining to Emergency Roadside Assistance, i.e. Receiving and processing member calls; keeping members awaiting service informed of their status; prioritizing service; dispatching fleet as required.
  • Supports and supervises operations of the Call Centre in conjunction with Manager, including
    • Payroll and attendance management,
    • Staff supervision, which may include providing input into employee reviews, conducting performance management meetings, and procedural changes
    • Supports enforcement of compliance with policies, procedures, and safety regulations; may advise or assist employees in performing duties; investigates, analyzes, and resolves personnel and operational problems, complaints with support of Call Centre management and Human Resources. Prepares payroll, time and personnel records for the Human Resources Department when so directed by Manager.
  • Assists with the administration and physical operation of the Call Centre as required, utilizes and supports staff use of office automated systems, ensuring accuracy and addressing issues as required.
  • Assist in the recruitment process of Call Centre employees

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma
  • Three (3) years of supervisory experience in Call Centre preferred
  • Dispatch experience preferred.
  • Auto Club knowledge and familiarity with MS Dynamics CRM preferred
  • Principles and techniques of supervision, training and performance management.
  • Able to communicate clearly and concisely, both orally and written; strong organizational skills
  • Calm and capable dealing with members of the public who may be agitated or stressed
  • Proficient in the use of Microsoft Office applications
  • Adaptable and flexible as schedule could change with short notice
  • Fluency in English and French is an asset

Employment is contingent on a successful Criminal Background Check and reference check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Fleet Driver

Position: Fleet Driver

Location: Thunder Bay, Ontario

Term: Full-Time Contract Ending March 31, 2020



Summary Description

Position required to provide emergency road service to CAA/AAA members.

Duties/Responsibilities

Responds to dispatched calls in the metro & rural areas as required and provides CAA/AAA members with appropriate road service.

Duties include:

  • Battery testing & installing new car batteries
  • Minor automotive repairs & tire changes
  • Unlocking vehicles
  • Other duties as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma or equivalent
  • Automotive mechanical knowledge necessary
  • Experience battery testing and replacing car batteries an asset
  • Ability to work in extreme weather; heavy lifting required
  • Valid Driver’s License and driving record acceptable to club standards
  • Fluency in both official languages an asset

Employment is contingent on a successful Criminal Background Check, Clean driving record, and reference check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Call Centre Operator

Position: Call Centre Operator

TERM: Full-Time Contract ending March 15, 2020

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario



***1 YEAR CONTRACT POSITIONS AVAILABLE***

***PERMANENT POSITIONS AVAILABLE***

Summary:

The Operator provides excellent customer service to CAA Members calling to request Road Service Assistance. The successful candidate will gather the accurate and detailed information needed to dispatch the appropriate Fleet Vehicle or Contractor to the Member’s location.

The Operator works an average of 38.5 hours per week and will be required to work 12 hour shifts on a biweekly rotation for the length of the contract.

  • Week 1: Sun, Mon, Tues, Wed, Thurs, Fri, Sat
  • Week 2: Sun, Mon, Tues, Wed, Thurs, Fri, Sat

Job Duties:

  • Receives incoming telephone calls regarding road service requests and/or general club information
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
  • Performs various clerical duties

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Call Centre or Customer Service experience required
  • Excellent interpersonal and listening skills
  • Ability to work under pressure both individually and as part of a team
  • Attention to detail
  • Fluency in both official languages is an asset
  • Excellent attendance and punctuality

Key Competencies:

  • Flexibility to work shifts as determined by business needs
  • Clear and concise communication skills
  • Ability to adapt quickly and seek accurate information
  • Empathetic problem-solving and calm demeanor

Successful applicant will be required to join Teamsters Local Union 91

Employment is contingent on satisfactory results of a Criminal Background Check and reference check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Membership Sales Specialist

Position: Membership Sales Specialist

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON


The Membership Sales Specialist is required to sell new CAA memberships to the public, primarily by phone, and follow up with existing members to renew, cross sell, and explore opportunities to enhance their memberships. The incumbent is required to ensure complete services are provided to current and prospective members of CAA North & East Ontario. This position is full time, 37.5 hours per week, and requires evening and weekend work on a rotational basis.

JOB FUNCTION AND RESPONSIBILITIES:

  • Sell CAA memberships by phone, and in person, as required.
  • Utilize prepared scripts, and respond to ad hoc enquiries to educate current and potential members on the value of CAA membership and other products and services (cross sell and upsell as is appropriate)
  • Respond to member enquiries regarding membership, helping them choose the best type of membership for themselves and their families.
  • Reactivate CAA memberships by identifying and overcoming objections and presenting a value proposition pertinent to the consumer. Assist Members wishing to terminate their membership by probing and identifying the reasons and linking a value add service in order to salvage the cancellation.
  • Ensure the Members’ privacy and consumer interests are protected.
  • Follow-up on all initial contacts and conduct Outbound Campaigns as assigned by the Manager, Call Centre.
  • Attend trade shows and events outside of the office to build community relations and sell memberships, as required.

QUALIFICATIONS REQUIRED:

  • Minimum of Grade 12 or Equivalent
  • Call Centre or retail sales experience required
  • Fluency in both Official Languages desirable
  • Basic Computer Skills

KEY COMPETENCIES:

  • Must be self-disciplined; able to meet required sales and call attainment quotas
  • Flexibility to work shifts as determined by business needs
  • Clear and concise communication skills
  • Sales ability; able to ask for the sale and persuade a reluctant consumer
  • Ability to adapt quickly and give creative, accurate responses
  • Tenacious
  • High energy level

Employment is contingent on satisfactory results of a Criminal Background Check and reference check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Travel Store Manager

Position: Travel Store Manager

Company: CAA North & East Ontario (CAANEO)

Location: Parry Sound Retail Travel Store,


Looking for a challenge? Do you love and actively sell travel? CAA has an opening for a talented individual who delivers on the CAA’s service promise to the Member: an experienced, savvy sales coach who has strong connections to the business community. Under the general direction of the Regional Manager, Travel Retail Operations, the Store Manager has responsibility for the daily operation of the Travel Store, with a focus on assisting staff to develop and deliver strong sales. They will manage store staff, including hiring, performance management and records management. The Store Manager holds primary responsibility for driving store sales and implementing marketing programs, as well as for delivering store profitability. The Store Manager shall participate in CAANEO mandated events and training, which may require availability outside of regular business hours.

Duties/Responsibilities

  • Works with corporate partners in Marketing and Sales to promote and sell CAA and travel products
  • Works with community partners to build and enhance the reputation of CAA and support marketing and sales efforts.
  • Manages, directs and coordinates daily operations of the Travel Store including payroll, staff management, scheduling, staffing, customer relations, trade show management, organizing, scheduling budgeting and revenue reporting etc.
    • Coaches and performance manages staff to achieve strong sales and create a positive working environment, conducts individual and staff meetings to discuss operational problems or explain procedural changes;
    • Ensures complete service is provided to Club members and clients personally and by directing staff in all areas pertaining to the Travel Store, ie. Triptik order fulfillment, Travel Agency bookings for airlines, tours, cruises, hotels, cars, travel insurance, International Driving Permits, Passport photos, Auto Travel Routings, sales of new memberships, attraction tickets and boutique items, etc.
    • Enforces compliance with policies, procedures, and safety regulations, investigates, analyzes, and resolves personnel and operational problems/ complaints with support of Travel management and Human Resources.
    • Prepares payroll, time and personnel records for the Human Resources Department.
    • Responsible for the physical operation of the Travel Store, cash handling, and security etc.
    • Administration of Travelport and Axis automation systems. Maintains a controlled stock of materials used by the Travel Store.
    • Acts as liaison between staff and management of the Club.
    • Responsible for change management and implementation of new systems and procedures as assigned by their Management

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/experience:

  • Travel Agency Certification from a recognized institution preferred
  • TICO certified; CTC/CTM (Required to pass TICO Supervisor/Manager Exam) required
  • Three (3) years of management experience, preferably in an IATA approved Travel Agency
  • Valid drivers license
  • Insurable under CAANEO's insurance policy for corporate vehicle

Skills & Knowledge:

  • Strong sales skills and the ability to coach others in sales techniques and customer service issue resolution
  • Expertise in supervision, training and performance evaluations;
  • Strong facility with computer systems, including CRM and accounting software
  • Fluency in both official languages desirable.
  • Adaptability – must be available to travel, work outside of regular business hours as required.

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Senior Application Developer

Position: Senior Application Developer

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario


Summary Description

The Senior Application Developer is part of the CAA NEO IT team, working on the development, support and maintenance of the CAA NEO Portfolio of Applications, with a major focus on the CAA NEO Member Relationship Management (MRM) System.

Duties & Responsibilities

  • Analyze user needs and develop software solutions
  • Analyze user needs and develop software solutions
  • Implement and test desktop & web solutions using C#, VB.NET, ASP. NET MVC, .NET and JavaScript Frameworks
  • Collaborate with other developers to design and optimize code
  • Create flowcharts and user guides for new and existing programs
  • Document all programming tasks and procedures
  • Perform routine software maintenance

Qualifications & Experience

  • Degree/Diploma in Computer Programming, Web and Application Development or equivalent
  • 5+ years of professional development experience
  • 5+ years with C#, VB.NET, ASP. NET, MVC, Web API
  • 5+ years with MS SQL Server
  • Experienced in Visual Studio, Team Foundation Server and Azure DevOps
  • Experience with BizTalk, Dynamics 365, Great Plains, SharePoint Online and/or Drupal would be considered an asset
  • Demonstrate a high level of accuracy and attention to detail.
  • Communicate effectively and efficiently with all associates and business contacts and promote a strong sense of teamwork
  • Ability to work efficiently and meet project deadlines with limited supervision
  • Ability to analyze business problems and provide accurate development estimates
  • Experience working in a web environment
  • Strong analytical and critical thinking skills

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.