Membership Solutions Specialist
Job Title: Specialist, Membership Solutions
Term: Full-Time, Permanent
Location: HYBRID: Work-From-Home / 5515 Canotek Rd., Gloucester, ON
Overview
The Specialist is a key member of our Membership Solutions team, responsible for managing essential Membership functions. The Specialist serves as a valuable resource for front-line sales staff, ensuring smooth Membership processing and exceptional customer service. They are the main point of contact for prospective and existing Members, actively selling new CAA Memberships, assisting with renewals and upgrades, and providing comprehensive support.
The Specialist possesses strong organizational abilities, excels in multitasking, and thrives in a fast-paced environment. Excellent communication skills, both written and verbal, with a focus on digital channels such as chat and email, are crucial. As required, the Membership Processing Specialist collaborates with technical and development groups and participates in key bulk processes.
The Specialist will work onsite 1-2 days/week, based on operational needs.
Requirements
Education and Experience:
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Post Secondary degree/diploma in a related field or equivalent experience.
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Proven experience in membership sales, processing, administration, customer service, or related roles.
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Proven track record of delivering excellent customer service, with strong interpersonal and problem-solving skills.
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Prior experience providing support to front-line sales staff is preferred.
Technical Skills:
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Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
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Familiarity with CRM systems and database management, AXIS is an asset
Communication Skills:
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Fluent in English with excellent verbal and written communication skills. French is an asset
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Comfortable utilizing digital communication channels such as chat and email.
Organizational Skills:
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Strong attention to detail
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Ability to multitask, prioritize tasks, and manage multiple projects and deadlines effectively.
Responsibilities
Membership Processing:
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Utilize AXIS CRM system and other tools to accurately record and manage Member information, ensuring data integrity and adherence to established processes.
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Identify opportunities for process enhancements and contribute to testing and implementing technical updates within the AXIS CRM system to improve Membership processing efficiency.
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Assist with various tasks and projects as assigned to support the overall success of the Membership Solutions team.
Customer Service and Sales Support:
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Stay informed about current Membership offerings, promotions, and policies to provide up-to-date information to front-line sales staff and Members.
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Collaborate with front-line sales staff to resolve Membership-related issues, address concerns, and provide guidance.
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Serve as a resource for front-line sales staff, providing prompt and friendly responses to inquiries, and assisting with Member-related sales.
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Sell new CAA Memberships, handle Membership renewals and upgrades, and provide comprehensive support to ensure a seamless customer experience.
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Communicate effectively with internal teams to ensure the timely and accurate processing of Memberships.
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Coordinate with other departments to facilitate cross-functional collaboration and resolve customer inquiries or concerns.
Compensation
- Salary: $40,000 - $42,000
- Health & Dental Benefits
- Pension Plan
- 3 Weeks Vacation
- CAA Membership
Employment is contingent on a satisfactory Criminal Background Check and references.
Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.
