COVID-19 (Coronavirus) Roadside & Automotive Update
CAA Roadside Service:
CAA North & East Ontario's Emergency Roadside Service is deemed an essential business and will continue to operate with modified policies in place to adhere to proper physical-distancing. If you have any questions about our roadside service, please call our Membership Services Call Centre at 1-844-252-3648.
CAA Stores Are Open for Curbside Pickups & Virtual Appointments Only
CAA North & East Ontario stores are offering curbside pickup and virtual appointments. Hours for pickup service vary by store, with a 24-hour call-ahead required. Virtual appointments are available via video call, scheduled in advance. CAA in Parry Sound is only available for virtual appointments, by phone and email (curbside pickup is not available).
Please call ahead to schedule your curbside pickup or virtual appointment. Store hours have been modified, please check online for current hours. Click here for details or call 1-800-267-8713.
Government of Canada COVID-19 (Coronavirus) Information Line:
CAA North & East Ontario (CAANEO) is closely monitoring the rapidly evolving COVID-19 situation. We follow guidelines issued by all levels of Government and relay those to Members.
For the health and welfare of our Members as well as employees, we ask for your cooperation in order to prevent the spread of the virus. The Club has developed precautionary measures and is taking action to limit contact with the public, while still remaining there for our Members when they need us.
Requesting CAA Emergency Roadside Service
When you call for roadside assistance, an operator will ask some personal questions to ensure your health and safety. You will be asked if you, or anyone in your household, has travelled internationally in the last 14 days; and whether you, or anyone in your household, is showing any symptoms of cold or flu.
When requesting service at the roadside where transportation is needed, you will be advised to seek alternate transportation from the scene and not to ride in the driver’s truck when the driver arrives to provide service. The CAA driver will not make alternative transportation arrangements – this is the responsibility of the Member – but will remain with you to ensure your safety until your alternative transportation arrives. This may take the form of a friend, family member, taxi, or ride-share service.
The Ontario Ministry of Transportation is extending the validity of government driver, vehicle and carrier products and services that expired on or after March 1, 2020. These will continue to remain valid and legal past the expiry until further notice.
CAANEO will provide Emergency Roadside Service to Members provided their license plate has not expired prior to March 1, 2020.
When CAA Emergency Roadside Service Arrives...
Due to public health regulations requiring two metres of physical distancing, we will not be able to accept passengers in our vehicles. You will be asked to arrange alternative transportation. Please let our CAA Call Centre Agent know if you require help locating local transportation, such as taxi or ride-share service.
A CAA driver will be dispatched to service your vehicle and will remain with you to ensure your safety until your alternative transportation arrives.
The safety and well-being of our Members is important to us, and we will never leave a Member stranded at the roadside.
This protocol conforms to the physical distancing guidelines recommended by local health authorities to to stem the spread of the COVID-19. We are asking our Members, as well as our employees, for their cooperation and support during this most challenging time.