COVID-19 (Coronavirus) Roadside & Automotive Update
CAA Roadside Service:
As of March 25, 2020 all non-essential businesses in Ontario will be closed to help limit the spread of COVID-19. CAA North & East Ontario Emergency Roadside Assistance is deemed an essential business and will continue to operate with modified policies in place to adhere to proper social-distancing. If you have any questions about our roadside service, please call our Membership Services Call Centre at 1-844-252-3648.
CAA Travel Stores:
Until further notice our CAA Travel store employees will be working virtually to serve your needs. CAA Travel stores will be closing to walk-in traffic as of March 16, 2020. To speak with a CAA Travel Consultant, please email email@example.com or call 1-800-267-8713. We apologize for any inconvenience this may cause you and will do our best to keep the same high quality service that you expect from CAA. Should you require urgent onsite services, please contact a CAA Travel Store Manager to schedule an appointment.
Government of Canada COVID-19 (Coronavirus) Information Line:
CAA North & East Ontario (CAA NEO) is closely monitoring the rapidly evolving COVID-19 situation. We follow guidelines issued by all levels of Government and relay those to Members.
For the health and welfare of our Members as well as employees, we ask for your cooperation in order to prevent the spread of this virus. Our Club has developed precautionary measures and is taking action to limit contact with the public while still remaining there for our Members when they need us.
Requesting Roadside Assistance
When you call for emergency roadside assistance, an operator will ask some personal questions to ensure the health and safety of our staff. You will be asked if you, or anyone in your household, has travelled internationally in the last 14 days and whether you or anyone in your household is showing any symptoms of cold or flu.
When requesting service at the roadside where transportation is needed, you will be advised to seek alternate transportation from the scene and not to ride in the driver’s truck when the driver arrives to provide service as of March 20, 2020. The CAA driver will not make alternate transportation arrangements – this is the responsibility of the Member – but will remain with you to ensure your safety until your alternative transportation arrives. This may take the form of a friend, family member, taxi or ride-share service.
The Ontario Ministry of Transportation is extending the validity of government driver, vehicle and carrier products and services that expired on or after March 1, 2020. These will continue to remain valid and legal past the expiry until further notice.
CAA NEO will provide roadside assistance to Members provided their license plate has not expired PRIOR TO MARCH 1.
When Roadside Assistance Arrives
In response to the situation with COVID-19, effective March 20, 2020, we are no longer providing passenger transport in any of our vehicles.
A CAA driver will still be dispatched to service your vehicle and will remain with you to ensure your safety until your alternative transportation arrives.
The safety and well-being of our Members is important to us, and we will never leave a Member stranded at the roadside.
This new protocol conforms to the social distancing recommendations needed to stem the spread of the COVID-19. We are asking our Members, as well as our employees, for their cooperation and support during this most challenging time