CAA Premier Mobile
Auto Repair
Take advantage of our CAA exclusive pricing and let our qualified mechanics come to you.
CAA's Mobile Auto Repair makes car care easy and affordable. Many auto repair and maintenance tasks can be done right at your home, so there's no need to wait at the garage! Our licensed mechanics will assess the health of your vehicle, providing necessary repairs and maintenance to ensure a long lifespan for your vehicle. Delaying car servicing routines can lead to engine damage and compromise safety, but with our pit crew by your side, you can have peace of mind knowing your vehicle is in good hands.
Good to Know Before You Book:
- At this time, CAA's Mobile Auto Repair is only available in select regions of Greater Ottawa. Please review our service map prior to scheduling your appointment to verify your region. Not sure if service is available in your area? Click here to view our service maps!
- Appointments must be booked online, at least 48 hours in advance. Bookings will not be accepted through our call centres.
- Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.
- Mobile Auto Repair is suspended if the weather reaches an ambient temperature of -10 degrees Celsius and below.
- Please Note: The Multi-Point Inspection does not provide a safety standards certificate. To read our terms & conditions click here.
Types of Appointments
During a diagnostic appointment we utilize our expertise, advanced tools, and technology to identify the issue accurately. Afterwards, we source the required parts from our extensive network, provide you a written quote, and complete the repair with your approval.
A multi-point inspection is particularly useful when you want to assess the car's overall health. We provide you with a detailed report on your car's health, highlighting any potential issues or areas that require attention.
| Diagnostic | Multi-Point Inspection* | |
|---|---|---|
| If you notice a particular issue, diagnostics are a great way to locate particular issues that require more investigation. | This is a broader look at the entire the vehicle, from front to back. | |
| Special software is used to assess problems with your vehicle, such as poor braking or engine noise. | Includes a 50+ point check (hood, belts, hoses, mounts, ignition, fluids, suspension, brakes, battery, tires and more). | |
| Once an assessment is made, our team will report on the issues they find. | This service is ideal for determining a vehicle's health prior to buying/selling, or going on a road trip. | |
| All tests and repairs are performed by licensed mechanics. | All tests and repairs are performed by licensed mechanics. | |
| Example: You notice a grinding noise when you turn a corner. A diagnostic would identify the life left in your brakes and inspect all mechanics around them. | Example: You want to buy or sell a vehicle, but want to get an honest opinion about its condition. | |
*The Multi-Point Inspection does not provide a safety standards certificate. For more information on what is included in the multi-point inspection, see our FAQ below.
Please note: If a repair is needed, the technician will schedule you for a future appointment. Repairs will be scheduled within 24-48 hours, depending on part availability and eligibility.
CAA Plus Mobile
Auto Repair
Our automotive partner cover all the parts and labour for your repair for up to 1 year or 20,000km so you can stay rest assured!
Diagnostic: $119.99 +HST
Multi-Point Inspection: $159.99 +HST
CAA Classic/Everyday Mobile Auto Repair
Over 350 types of repairs. Our contactless service will get you on the road quick and easy.
Diagnostic: $129.99 +HST
Multi-Point Inspection: $169.99 +HST
Do you know the issue with your vehicle? Click here to get a free quote for the repair.
Mobile Auto Repair
Over 360 repairs can be done at your home. Our licensed mechanics will determine the safest and most cost-effective way to repair your vehicle.
Full Warranty
Our trusted automotive partner, GoWrench covers all the parts and labour for your repair for up to 1 year or 20,000km. So rest assured, you are covered!
Diagnostics
We expertly diagnose the issue using advanced tools, provide a written quote, source parts, and complete the repair with your approval.
Multi-Point Inspections
We provide you with a detailed report on your car's health, highlighting any potential issues or areas that require attention.
Where CAA Mobile Auto Repair is Available
K1V: If you're located North of Hunt Club Road, please select Ottawa East.
If you're located South of Hunt Club, please select, Ottawa South.
Book your CAA Mobile Auto Repair Appointment Today!
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Check out our other pit crew services!
Frequently Asked Questions
Yes, this is a Member-exclusive service. Join online today!
CAA Mobile Auto Repair is available for CAA Members to book appointments. Appointments must be booked online, at least 48 hours in advance. Bookings will not be accepted through our call centres. To check the next available appointment in your region, please click here.
We provide you with a detailed report on your car's health, highlighting any potential issues or areas that require attention. Here is what the 50+ point check includes:
Walk Up
1. Exterior Photos
2. Warning Lights
3. Windshield and Windows
4. Wipers
5. Mirrors
6. Headlights
7. Taillights
8. HVAC
Under the hood
9. Engine Oil
10. Transmission Fluid
11. Brake Fluid
12. Coolant / Antifreeze
13. Air Filter / Air Intake
14. Cabin Air Filter
15. Mounts
16. Hoses
17. Belts
18. Ignition
19. Fuel System: Filter / Lines
20. EVAP System: Canister / Lines / Hoses
21. Vacuum Lines
22. Timing Belt
Under the Car
23. Ball Joints
24. Tie Rods
25. Wheel Bearings
26. Sway Bars / Bushings / Links
27. Control Arms / Bushings
28. Shocks / Struts / Springs
29. Driveshafts / U-Joints
30. CV Shafts / Axles
31. Powertrain Mounts
32. Fluid Leaks
33. Exhaust
34. Differential Fluid
35. Transfer Case Fluid
36. Alignment
Tires
37. Tire: Front Left
38. Tire: Front Right
39. Tire: Rear Left
40. Tire: Rear Right
Brakes
41. Front Pads
42. Front Rotors
43. Front Callipers
44. Rear Pads / Shoes
45. Rear Rotors / Drums
46. Rear Callipers / Cylinders
47. Brake Hardware
48. Brake Hoses
49. Brake Lines and Fittings
Battery
50. Battery Test Results
51. Battery Terminals
52. Battery Cables
53. Overall Battery Condition
No, the multi-point inspection appointment does not provide a safety standards certificate.
No, it will not count against your call allotment. Select repairs may require you to take your vehicle to the garage. If your vehicle needs to be towed, please call us at 1-800-222-4357
The price of the service is dependent on CAA Membership level. Payment will be processed by the technician once the service is complete. They accept Visa and Mastercard.
We allow a minimum of 1 hour for the diagnostic or multi-point inspection to be completed.
Yes, you will need to greet the technician before the service is performed, and complete payment at the end of the service.
We can perform detailing on 4-wheel passenger vehicles and trucks up to 1/2 ton. CAA reserves the right to cancel appointments if the vehicle's make/model is unserviceable.
Repairs are completed on location of the vehicle, services provided will be as listed on a written quote. Quotation and invoice price may change up to a maximum of 10%. Any changes in final invoiced price that exceeds 10% of the originally quoted price, will need the client's approval before continuing. Large repairs can un-surface further issues during disassembly that could not have been discovered during initial diagnostic. This may require clients to further approval any additional work needed to successfully complete larger repairs.
Over 360 repairs can be done at your home however select repairs may require you to take your vehicle to the garage or request a tow from CAA.
Our automotive partner offers a 1 year 20,000 kilometer warranty on all parts and products installed from the date of purchase for all parts, products and labour. Warranty is non-transferable. We have a 100% satisfaction guarantee policy. If you are not 100% satisfied with services provided, it is up to the client to notify the company within 30 days following the service so that the company can resolve any issues pending.
Warranty is not covered on client-supplied parts. At any time parts are supplied by the client for any job, any labour provided in relation to client-supplied parts are not covered under warranty. Unless otherwise agreed upon in a written contract. If a client supplied part fails or does not work due to a manufacturer defect, it’s not covered by the company and you will need to contact the part supplier to cover the part and associated labour to replace it. Warranty on company-supplied parts may include a replacement part by the supplier when a refund is not applicable.
Warranty is void when damage to your vehicle is caused by rough use/misuse as a commercial vehicle, general misuse, and neglect on proper and routine maintenance as directed by the vehicles owners’ manual. Any alterations/modifications to the vehicle with aftermarket parts or any external causes like fires, accidents, etc.
Any work that was not scheduled through the company or that was paid to the mechanic directly and not through the company’s program/system is not covered under warranty.
Any issue or pre-existing mechanic/electrical issue that is not in relation to the repair scheduled for or not known by the mechanic is not covered under warranty. (Replacing a water pump and hoses that were old and brittle break are not covered.)
Any repairs that are requested by the client for the mechanic to perform that was not included in the initial contact are not covered and result in extra fees at the client’s expense.
If after services completed, the client takes their vehicle to another mechanic to diagnose a repair or issue that they believe was caused after receiving services. If this is done without giving the company the first opportunity to inspect and correct any problems that would be covered under warranty, or hasn’t been given consent by the company to have another mechanic company to do so on our behalf, voids the warranty entirely.
Any consequential effects of services performed. (A differential fluid change is completed, but due to the lack of regular fluid changes the differential fails to operate properly because it cannot handle the new fluid is not covered under warranty)
The vehicle must be parked outside with a minimum of three meters (10 feet) of space between vehicles or other obstructions.
We prefer the vehicle to be parked outside with a minimum of three meters (10 feet) of space between the vehicle and other obstructions. We will only perform the service in a garage if the weather is inclement and there is adequate room in the garage to perform the service safely.
Yes, however it is the Member's responsibility to obtain permission from the building to complete the service in the underground parking garage or to locate a viable spot to complete the chip repair with adequate space.
Due to the safety of our technician, we will not perform the service on a street. Alternative arrangements must be made by the Member for a safe location.
The service technician will have wheel chocks, so as long as the slope is not extreme there should not be a problem.
Yes, we can perform the service as long as you have written permission on company letterhead from the business owner.
Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.
Yes, you will receive a phone call from the technician when they are on their way. If you wish to receive updates via. text please select the option, Service Tracker™ when booking your appointment.
Visit caaneo.ca/termsandconditions for full Membership Terms and Conditions. Terms and conditions apply.
CAA Mobile Auto Repair is currently only available in select regions of Greater Ottawa. Mobile Auto Repair is suspended if the weather reaches an ambient temperature of -10 degrees Celsius and below. Service in Greater Ottawa, North Gower, Richmond, Kars, Dunrobin, and Carp. Please note that appointments in North Gower, Richmond, Kars, Dunrobin, and Carp may be subject to a 2-3 hour variance from the scheduled appointment time. Bookings can be made on select weekdays based on the region. Service is only available to active CAA Members in good standing (Membership paid in full by Membership expiry date). The Multi-Point Inspection appointment does not provide a safety standards certificate. CAA Mobile Auto Repair is only available for cars, SUVs, and trucks up to 1/2 ton. CAA reserves the right to cancel appointments if the vehicle's make/model is unserviceable. Service can take at least 1 hour to perform. CAA Member must be present at time of appointment and remain during the duration of the service. CAA and our automotive partners reserve the right to refuse service in the event the vehicle is deemed unsafe by the service technician. Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability. Repairs are completed on location of the vehicle, services provided will be as listed on a written quote. Quotation and invoice price may change up to a maximum of 10%. Any changes in final invoiced price that exceeds 10% of the originally quoted price, will need the client's approval before continuing. Large repairs can un-surface further issues during disassembly that could not have been discovered during initial diagnostic. This may require clients to further approval any additional work needed to successfully complete larger repairs. Select repairs may require you to take your vehicle to the garage or request a tow from CAA. CAA Mobile Auto Repair appointments will not count as an entitlement to the Membership. Warranty: Our automotive partner offers a 1 year 20,000 kilometer warranty on all parts and products installed from the date of purchase for all parts, products and labour. Warranty is non-transferable. Warranty is void when damage to the vehicle is caused by rough use/misuse as a commercial vehicle, general misuse, and neglect on proper and routine maintenance as directed by the vehicles owners’ manual. Any alterations/modifications to the vehicle with aftermarket parts or any external causes like fires, accidents, etc. Other conditions apply.