What's happening at airports and how can I be prepared? 

Are headlines about security lineups, cancelled flights and airport overcrowding making you think twice about heading overseas? 

I’m hearing about massive lineups at the airport and delays. Why is this happening?

• Airport overcrowding: Flights are leaving or arriving at airports at the same time causing delays, resulting in missed flights/connections and long wait times at customs or security screening.
• Resource/staff shortage: The global staff shortage of security screeners who are responsible for screening passengers and luggage, combined with the inordinate number of travellers, has increased the time for processing and caused delays for travellers and luggage.

I’m worried my flight will be cancelled without notice, and I’ll be stranded at the airport, wondering how to get another flight. What can I do to manage that risk?

• Check the flight itinerary online to find out if there are any delays or cancellations
• Review the Air Passenger Protection Regulation website to understand passenger rights in case of flight delays.
• Check the airline’s policy for rescheduling flights in case of delays.
• Consider trip cancellation and interruption insurance for protection against unforeseen costs associated with flight delays, such as meals, accommodations, or the cost of booking an alternative flight if needed.

I am anxious about not getting through security and customs in time to get my flight. What advice do you have?

• Before departure or return, check the Canadian Air Transport Security Authority (CATSA) and your destination’s equivalent website for estimated security screen times.
• Add at least 2-3 hours to the regular wait times suggested by the airport or airline.

How will the lifting of COVID-related measures impact my travel plans?

• Review the cancellation and interruption sections of the travel supplier’s policy to understand these options.
• Trip cancellation and interruption insurance protects against unexpected travel expenses and offers reimbursement of a percentage of pre-paid, non-refundable travel arrangements.
• Getting travel insurance at the same time as booking your trip will provide peace of mind and protect you from surprises.
• If applicable, trip cancellation insurance may offer “Cancel for any reason” benefits.

I’m anxious that I won’t get my passport in time for my trip. What steps should I take?

• Check if trip cancellation and interruption insurance can be used if travel documentation is delayed.
• Consider switching dates for travel and review change/cancellation penalties and options from your travel supplier.
• Although not ideal, you can cancel your travel plans and obtain a refund from your travel supplier or submit a trip cancellation claim.

I’m confused about the travel protocols and security requirements for travel. Where can I get clear answers?

• Travel.gc.ca has up-to-date information on entry requirements and travel protocols, and advisories, including those related to COVID-19.
• Ask about/review trip cancellation and interruption insurance for protection against extra costs related to unexpected travel changes, such as travel advisories.

We're here to help! 

Whether you are a seasoned adventurer or about to depart on your first vacation, our trusted CAA Travel Consultants are here to help. 

CAA Travel Insurance is underwritten by Orion Travel Insurance Company, a CAA Company. Certain exclusions, limitations and restrictions apply. Subject to change without notice. A Medical Questionnaire may be required to purchase travel insurance. Quotes are valid for 30 days.