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Read the latest COVID-19 updates from CAA North & East Ontario.

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CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which position you would be interested in.

Why work with us?

  • We help people develop their professional interests and support career development within the Club
  • We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage* 
    (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
  • Generous paid time off policies
  • Defined Contribution Pension Plan
  • Our members are the best, and all our full time staff are members!    
    (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
  • We do good things for people.   As a not for profit, we advocate for passenger rights and safety on the roads.  We sponsor car seat clinics; offer free battery tests and a host of other member services.
  • We offer Educational Travel Tours (familiarization trips) to our travel employees.
  • Generous discounts on merchandise sold in stores and applicable discounts on travel.
  • You will not be bored! We are a medium sized employer (less than 200 employees) who do a lot of interesting things.  
    That means our employees are empowered to ask questions & provide input and we can act on it quickly.

Job Openings

POSITION:        Tow Truck Operator

LOCATION:       Thunder Bay, Ontario

TERM:               Full-Time, 12 Month Contract        

 

Summary Description 

Position required to provide emergency road service to CAA/AAA members.

 

Duties/Responsibilities 

Responds to dispatched calls in the metro & rural areas as required and provides CAA/AAA members with appropriate road service.

Duties include:

  • Operating a Tow Truck
  • Battery testing & installing new car batteries
  • Minor automotive repairs & tire changes
  • Unlocking vehicles
  • Other duties as required

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Wreckmaster certified
  • High School Diploma or equivalent
  • Automotive mechanical knowledge necessary
  • Experience battery testing and replacing car batteries an asset
  • Ability to work in extreme weather; heavy lifting required
  • Valid Class D Driver’s License and driving record acceptable to club standards
  • Fluency in both official languages an asset

 Employment is contingent on a successful Criminal Background Check, Satisfactory driving record, and reference check. 

 Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

POSITION:         Flat-Bed Operator 

LOCATION:       Thunder Bay, Ontario 

TERM:          Full-Time, 12 Month Contract 

 

Summary Description  

Position required to provide emergency road service to CAA/AAA members. 

 

Duties/Responsibilities  

Responds to dispatched calls in the metro & rural areas as required and provides CAA/AAA members with appropriate road service.  

Duties include: 

  • Operating a Flat-Bed Tow Truck 
  • Battery testing & installing new car batteries 
  • Minor automotive repairs & tire changes 
  • Unlocking vehicles 
  • Other duties as required 

 

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Wreckmaster certified 
  • High School Diploma or equivalent 
  • Automotive mechanical knowledge necessary 
  • Experience battery testing and replacing car batteries an asset 
  • Ability to work in extreme weather; heavy lifting required 
  • Valid Driver’s License and driving record acceptable to club standards 
  • Fluency in both official languages an asset  

Employment is contingent on a successful Criminal Background Check, Satisfactory driving record, reference and security check.  Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process. 

POSITION:        Flat-Bed Operator 

LOCATION:       Ottawa, Ontario 

TERM:          Full-Time, 12 Month Contract 

 

Summary Description  

Position required to provide emergency road service to CAA/AAA members. 

 

Duties/Responsibilities  

Responds to dispatched calls in the metro & rural areas as required and provides CAA/AAA members with appropriate road service.  

Duties include: 

  • Operating a Flat-Bed Tow Truck 
  • Battery testing & installing new car batteries 
  • Minor automotive repairs & tire changes 
  • Unlocking vehicles 
  • Other duties as required 

 

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Wreckmaster certified 
  • High School Diploma or equivalent 
  • Automotive mechanical knowledge necessary 
  • Experience battery testing and replacing car batteries an asset 
  • Ability to work in extreme weather; heavy lifting required 
  • Valid Driver’s License and driving record acceptable to club standards 
  • Fluency in both official languages an asset  

The successful applicant will be required to join UNIFOR Local 414  

Employment is contingent on a successful Criminal Background Check, Satisfactory driving record, reference and security check.  Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process. 

POSITION:        Data Analyst Summer Student

LOCATION:       Work-From_Home / 2151 Thurston Drive, Ottawa, ON

TERM:          Full-Time, Summer Student Contract 

Summary

Would you like to be involved in the early stages of building an enterprise data warehouse in an ecosystem with complex and significant data sources and requirements? 

CAANEO is doing just that, and looking for a bright mind to join the team on a contract basis (with possibility of extension) as we build up the documentation necessary for a successful EDW. The job needs someone with good ability in SQL Server Management Studio who can independently investigate field and table details and dependencies in order to create a data dictionary/entity relationship diagram that will describe source data. This is a fundamental step to building the EDW, and you will be working under the guidance of our data team and have the opportunity to become involved with other aspects of the project over time.

 

Duties & Responsibilities

  • SQL superstar: you have good familiarity with SQLServer Management Studio and are unfazed by the prospect of unravelling the logic behind new data tables
  • Listen & Act: you are adept at understanding instructions, asking clarifying questions as needed to ensure you can get to work fast and feel confident in providing desired outcomes
  • Yoda-like focus: skimming through thousands of rows of data in search of proof or anomalies may not be everyone’s cup of tea, but you were born with data in your DNA and love it
  • Documentation is your friend: you know that holding people accountable relies on clear documentation of deliverables and deadlines, you are documenter-royalty!
  • Dot all the "I"s: you get a weird thrill from diagrammatic accuracy and being able to clearly convey the business reality the data is supplying
  • Insatiable curiosity: you think through the possibilities and investigate them thoroughly to support or invalidate your theories so you can be confident in your data definitions

Requirements: the knowledge, skill, and/or ability required by this role. 

  • Must be a Canadian citizen or Permanent Resident
  • Must have either graduated, or be going back to school in 2021
  • Must have experience working through SQL Server Management Studio
  • People person: strong communication skills
  • Self-directed: you understand your deliverables, you work hard to meet them
  • Independent and focused: you manage your own priorities and time effectively

 

Employment is contingent on a successful Criminal Background Check and reference check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

POSITION:        Fleet Driver – Light Service

LOCATION:       Ottawa, Ontario   

TERM:             Full-Time, 12 Month Contract

Summary Description

Position required to provide emergency road service to CAA/AAA members.

Duties/Responsibilities

Responds to dispatched calls in the metro & rural areas as required and provides CAA/AAA members with appropriate road service.

Duties include:

  • Battery testing & installing new car batteries
  • Minor automotive repairs & tire changes
  • Unlocking vehicles
  • Other duties as required

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma or equivalent
  • Automotive mechanical knowledge necessary
  • Experience battery testing and replacing car batteries an asset
  • Ability to work in extreme weather; heavy lifting required
  • Valid Driver’s License and driving record acceptable to club standards
  • Fluency in both official languages an asset
  • Successful applicant will be required to join UNIFOR Local 414 

Employment is contingent on a successful Criminal Background Check, Clean driving record, and reference check. 

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

POSITION:            Travel Consultants (Full-Time, Permanent)

LOCATION:   4 Locations in Ottawa (Stittsville, Nepean, Hunt Club, Orleans)

 

Our travel business is growing! We need travel consultants to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays and Sundays.

If you love travel and can close sales, this is an excellent opportunity!!.

 

Essential Duties and Responsibilities: 

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

 

Qualifications and Skills: 

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • TICO certification required, or must be attained within 3 month probation period
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is preferred

 

Benefits: 

  • Competitive Salary
  • Generous Incentive Structure
  • Health & Dental Plan
  • Pension Plan
  • CAA Membership

 

Employment is contingent on a successful Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

POSITION:             Travel Store Manager – Thunder Bay

LOCATION:            585 Memorial Ave, Thunder Bay, ON, P7B 3Z1

                                  

Looking for a challenge? Do you love and actively sell travel? CAA has an opening for a talented individual who delivers on the CAA’s service promise to the Member: an experienced, savvy sales coach who has strong connections to the business community.  Under the general direction of the Senior Manager, Retail Travel, the Store Manager has responsibility for the daily operation of the Travel Store, with a focus on assisting staff to develop and deliver strong sales. They will manage store staff, including hiring, performance management, and records management.  The Store Manager holds primary responsibility for driving store sales and implementing marketing programs, as well as for delivering store profitability.  The Store Manager shall participate in CAANEO mandated events and training, which may require availability outside of regular business hours. 

Duties/Responsibilities

  • Works with corporate partners in Marketing and Sales to promote and sell CAA and travel products
  • Works with community partners to build and enhance the reputation of CAA and support marketing and sales efforts.
  • Manages, directs, and coordinates daily operations of the Travel Store including payroll, staff management, scheduling, staffing, customer relations, trade show management, organizing, budgeting, and revenue reporting etc.
  • Coaches and performance manages staff to achieve strong sales and create a positive working environment, conducts individual and staff meetings to discuss operational problems or explain procedural changes;
  • Ensures complete service is provided to Club members and clients personally and by directing staff in all areas pertaining to the Travel Store, ie. Triptik order fulfillment, Travel Agency bookings for airlines, tours, cruises, hotels, cars, travel insurance, International Driving Permits, Passport photos, Auto Travel Routings, sales of new memberships, attraction tickets, and boutique items, etc.
  • Enforces compliance with policies, procedures, and safety regulations, investigates, analyzes, and resolves personnel and operational problems/ complaints with support of Travel management and Human Resources.
  • Prepares payroll, time and personnel records for the Human Resources Department.  
  • Responsible for the physical operation of the Travel Store, cash handling, and security etc.
  • Administration of Travelport and Axis automation systems.   Maintains a controlled stock of materials used by the Travel Store.
  • Acts as liaison between staff and management of the Club.
  • Responsible for change management and implementation of new systems and procedures as assigned by their Management

Requirements:  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Education/experience:

  • Travel Agency Certification from a recognized institution preferred
  • TICO certified; CTC/CTM (Required to pass TICO Supervisor/Manager Exam) required
  • Three (3) years of management experience, preferably in an IATA approved Travel Agency
  • Valid drivers license
  • Insurable under CAANEO's insurance policy for corporate vehicle

Skills & Knowledge:

  • Strong sales skills and the ability to coach others in sales techniques and customer service issue resolution
  • Expertise in supervision, training, and performance evaluations;
  • Strong facility with computer systems, including CRM and accounting software 
  • Fluency in both official languages desirable.
  • Adaptability – must be available to travel, work outside of regular business hours as required.

Employment is contingent on a successful Criminal Background Check and references.   

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

POSITION:       Insurance, Marketing Coordinator

LOCATION:      Work-From-Home / 2151 Thurston Drive, Ottawa, ON   

 

Summary Description:

The Marketing Coordinator will work with the Manager, Insurance Marketing and Marketing department staff to develop and implement marketing programs that reinforce the value of Insurance Products sold through CAA North and East Ontario (CAANEO) and the benefits for CAA Members.

The ideal candidate is extremely organized and has a demonstrated ability to execute, track, analyze and optimize marketing plans. The Marketing Coordinator will be hands-on in the tactical aspects of marketing programs, with an emphasis on web, digital advertising, social media, print, and content optimization. They will assist the Insurance team to plan, execute and optimize a variety of campaigns each month. The Marketing Coordinator will also have input to the development/creation of marketing materials, social campaigns, and web content. 

Duties/Responsibilities:

  • Support the CAA Insurance Marketing team with all Marketing initiatives
  • Coordinate website, email, social media, and digital advertising projects
  • Organize and prepare web content and digital assets for online campaigns
  • Support social media and social influencer campaigns
  • Produce search engine optimize content and landing pages
  • Monitor and evaluate the performance of online campaigns and content
  • Build email campaigns
  • Manage contests
  • Assist with local partner management
  • Track and analyze marketing programs by updating reports and summarizing findings.
  • Working collaboratively with CAA Insurance and CAA Compliance to implement regional CAA NEO insurance marketing programs
  • Communicating the value proposition of CAA Insurance and insurance services to CAA Members
  • Ensuring that consistent branding is maintained, and content is compliant with CAA Insurance standards
  • Participate in other marketing programs and projects as required.

Desired Qualifications/Skills:  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Two years or more of previous work experience in a similar role
  • Undergraduate Degree or College Diploma in Business, Advertising, Media, or Marketing
  • Solution-driven in both individual and team settings.
  • Takes initiative and is a self-starter
  • Strong analytical mindset
  • Experience managing, and executing annual marketing plans, reporting on marketing results, and providing recommendations to optimize and enhance performance to see a stronger ROI
  • Knowledge of social media platforms (Facebook, Instagram, Twitter, Linkedin, and YouTube)
  • Demonstrated ability to manage multiple tasks with varying deadlines.
  • Experience with Google Ads/ Analytics, Email Marketing, Web Content Management
  • Strong English verbal and written communication skills, including copywriting and proofing.
  • Ability to learn new technologies, tasks & procedures quickly with little or no supervision.
  • Demonstrated attention to detail and quality
  • Ability to work effectively within the MS Office Suite of products
  • Comfortable using graphic design programs (Adobe Creative Suites) to resize and prepare images for social media is an asset

 

Employment is contingent on a successful Criminal Background Check and references. 

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.