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Read the latest updates for COVID-19 (Coronavirus) from CAA North & East Ontario.
Attention:
Due to the ongoing pandemic, CAA North & East Ontario will be hosting its Annual General Meeting (AGM) virtually on Saturday Jan. 9, 2021 at 9 AM. To RSVP, send an email to communications@caaneo.on.ca by Dec. 18, 2020, with "AGM" in the subject.

A group of employees smiling at the camera

CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which position you would be interested in.

Why work with us?

  • We help people develop their professional interests and support career development within the Club
  • We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage* 
    (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
  • Generous paid time off policies
  • Defined Contribution Pension Plan
  • Our members are the best, and all our full time staff are members!    
    (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
  • We do good things for people.   As a not for profit, we advocate for passenger rights and safety on the roads.  We sponsor car seat clinics; offer free battery tests and a host of other member services.
  • We offer Educational Travel Tours (familiarization trips) to our travel employees.
  • Generous discounts on merchandise sold in stores and applicable discounts on travel.
  • You will not be bored! We are a medium sized employer (less than 200 employees) who do a lot of interesting things.  
    That means our employees are empowered to ask questions & provide input and we can act on it quickly.

Job Openings

POSITION:       Web Developer

LOCATION:  Work-From-Home and/or 2151 Thurston Drive, Ottawa, Ontario  

TERM: Full-Time, Permanent

This position provides the option to Work-From-Home or at the Administration building located at 2151 Thurston Drive, Ottawa, ON 

Summary

Enhancing the online Member’s experience is a strategic priority for CAA North & East Ontario. To support this priority, we are looking for a Web Developer to prioritize, develop, and support our customer-facing web assets.

The ideal person has a passion for the customer experience and a pragmatic and realistic approach to development, sequencing enhancements, and remediation with a strong understanding of the associated business value. A ‘get it done’ attitude is a must!

Surrounded by a team who know the business inside and out, and reporting to the Managing Director, Enterprise Solutions, our Web Developer will work within a team that includes an integration expert, a junior developer, and a handful of 3rd party experts who augment our in-house skills.

If you are looking for an opportunity that provides the freedom to grow, and helping to develop a roadmap where resources aren’t endless but our ambition and agility are strong, this is your next home.

Responsibilities:

  • Love and respect your fellow team
  • Work with the team to define, develop, and support enhancements
  • Guide the Club’s Web Development investment to drive tangible business value
  • Be a lightning-fast developer, helping to push quality enhancements through rapidly
  • Monitor website performance, metrics, and audience needs, providing insight and options

 

Education and/or Experience

·      2+ years of professional web development work experience

·      Web & Java Scripting, HTML

·      Working knowledge of Google Analytics Tools

·      Use of CSS and Layers to improve usability

·      Understanding of cross-browser compatibility & accessibility requirements

·      Experience in quality assurance and system-level testing

·      Familiarity with design and usability

·      Experience with Content Management Systems is a bonus

·      Experience with .NET is a bonus

Employment is contingent on a successful Criminal Background Check, Satisfactory driving record, and references

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process. 

POSITION:             Travel Store Manager

LOCATION:            Ottawa, Ontario

                                     

Looking for a challenge? Do you value customer service and genuinely love leading a team and helping people realize their travel dreams? CAA has an opening for a talented individual who delivers on the CAA’s service promise to the Member: an experienced, savvy sales coach who thrives in a dynamic, ever-changing sales environment.  Under the general direction of the Director Travel Sales, the Store Manager has responsibility for the daily operation of up to two Travel Stores, with a focus on assisting staff to develop and deliver strong sales. They will manage store staff, including hiring, performance management, and records management.  The Store Manager holds primary responsibility for driving store sales and implementing marketing programs, as well as for delivering store profitability.  The Store Manager shall participate in CAANEO mandated events and training, which may require availability outside of regular business hours. 

 

Duties/Responsibilities

  • Works with corporate partners in Marketing and Sales to promote and sell CAA and travel products
  • Works with community partners to build and enhance the reputation of CAA and support marketing and sales efforts.
  • Manages, directs, and coordinates daily operations of the Travel Store including payroll, staff management, scheduling, staffing, customer relations, trade show management, organizing, budgeting and revenue reporting etc.
  • Coaches and performance manages staff to achieve strong sales and create a positive working environment, conducts individual and staff meetings to discuss operational problems or explain procedural changes;
  • Ensures complete service is provided to Club members and clients personally and by directing staff in all areas pertaining to the Travel Store, ie. Triptik order fulfillment, Travel Agency bookings for airlines, tours, cruises, hotels, cars, travel insurance, International Driving Permits, Passport photos, Auto Travel Routings, sales of new memberships, attraction tickets, and boutique items, etc.
  • Enforces compliance with policies, procedures, and safety regulations, investigates, analyzes, and resolves personnel and operational problems/ complaints with support of Travel management and Human Resources.
  • Prepares payroll, time, and personnel records for the Human Resources Department.  
  • Responsible for the physical operation of the Travel Store, cash handling, and security etc.
  • Administration of Travelport and Axis automation systems.   Maintains a controlled stock of materials used by the Travel Store.
  • Acts as liaison between staff and management of the Club.
  • Responsible for change management and implementation of new systems and procedures as assigned by their Management

Requirements:  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Education/experience:

  • Travel Agency Certification from a recognized institution preferred
  • TICO certified; CTC/CTM (Required to pass TICO Supervisor/Manager Exam) required
  • Three (3) years of management experience, preferably in an IATA approved Travel Agency
  • Valid drivers license
  • Insurable under CAANEO's insurance policy for corporate vehicle

Skills & Knowledge:

  • Strong sales skills and the ability to coach others in sales techniques and customer service issue resolution
  • Expertise in supervision, training, and performance evaluations;
  • Strong facility with computer systems, including CRM and accounting software 
  • Fluency in both official languages desirable.
  • Adaptability – must be available to travel, work outside of regular business hours as required.

Employment is contingent on a successful Criminal Background Check, satisfactory driving record, and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.