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CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service Retail Travel Stores. We are an equal opportunity employer with some excellent benefits.

If you are interested in submitting a general resume, please send it to indicating which position you would be interested in.

Why work with us?

  • We help people develop their professional interests and support career development within the Club
  • We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage* 
    (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
  • Generous paid time off policies
  • Defined Contribution Pension Plan
  • Our members are the best, and all our full time staff are members!    
    (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
  • We do good things for people.   As a not for profit, we advocate for passenger rights and safety on the roads.  We sponsor car seat clinics; offer free battery tests and a host of other member services.
  • We offer Educational Travel Tours (familiarization trips) to our travel employees.
  • Generous discounts on merchandise sold in stores and applicable discounts on travel.
  • You will not be bored! We are a medium sized employer (less than 200 employees) who do a lot of interesting things.  
    That means our employees are empowered to ask questions & provide input and we can act on it quickly.

Job Openings


CAA North & East Ontario is presently inviting applicants to fill future vacancies on the Board of Directors. This position is open to all Primary Members of CAA North & East Ontario over the age of 18 residing in the cities of North Bay, Ottawa, Sudbury & Thunder Bay; the districts of Cochrane, Manitoulin, Nipissing, Parry Sound, Rainy River, Timiskaming & Kenora; and the Counties of: Dundas, Glengarry, Grenville, Lanark, Prescott, Renfrew, Russell and Stormont.

Term of Office:

The term of office of the Director, who is elected, will be for three (3) years commencing at the Annual General meeting held in January of each year.


In order to qualify as a Director, a nominee must:

a. Be a Primary Member in good standing on the date of election
b. Agree to abide by the terms of reference for a Board Member, which outline the responsibilities and expectations for Board Members
c. Have a valid passport for travel or able to obtain one

and must not be:

d. Employed by the Club
e. Married to, child of, agent of, or parent to, an employee of the club
f. An individual who has had an un-discharged bankruptcy
g. An individual who has himself or herself been insolvent or bankrupt within the three (3) years immediately preceding the appointment, or associated with* a Person** that has become insolvent or bankrupt within the three (3) years immediately preceding the appointment
h. An individual who is charged or has been convicted, or associated with a Person that is charged or has been convicted, of an offence under the Criminal Code, the Travel Industry Act or the Business Practices Act or statues similar to these in other jurisdictions or any offence under provincial legislation that gives reason to the CAA North & East Ontario Board of Directors to believe that the function of Director will not be fulfilled with honesty and integrity and in the best interests of the Club

Attached is the CAA North & East Ontario (CAA NEO) Board Member Profile, which outlines the knowledge and experience CAA NEO is looking for in a Board Member. Also attached is the CAA North & East Ontario Terms of Reference for a Board Member, which sets out the responsibilities and expectations for Board Members.


The CAA North & East Ontario Board is comprised of ten (10) individuals and meets approximately once every two months and each Director sits on a minimum of one (1) Board committee with some exceptions. The committees meet approximately every two months and could meet more often if required. All Directors must not miss more than three (3) consecutively duly called meetings of the Board without proper and sufficient excuse filed with the Secretary. Candidates should be aware that periodic travel within Ontario and North America is required.

Nomination Deadline:

Applications must be delivered at the following address, in writing, no later than 5:00 p.m. July 24, 2020. Email applications will also be accepted to

Secretary of the Club
CAA North & East Ontario
2151 Thurston Drive
Ottawa, Ontario K1G 6C9

Please see the following application form. Please note that the nominee must confirm in writing their willingness to serve if elected. Notes: * “Associated with” means holding either (i) a directorship of, or (ii) at least ten percent (10%) of the outstanding equity shares of, or (iii) a senior officer portfolio of the company with which the individual is affiliated. **“Person” shall mean an individual, proprietorship, partnership, incorporated company, joint venture or other legally recognized entity.

Application and Consent

CAA North & East Ontario Board Member Profile

Collective Board Skills and Experience

Each Director brings unique skills and experience to the Board. In selecting new members, attention will be given to ensuring that the collective mix of skills and experience supports the Board’s ability to add strategic value to CAA North & East Ontario.

Collectively, Board members should:

  • Provide credible stakeholder perspectives
  • Provide strong participation that strives for excellence and supports consensus building
  • Be strategic thinkers who take a governance-focused approach to Board responsibilities
  • Demonstrate a willingness to support CAA North & East Ontario’s vision.

The Board is committed to seeking a skilled and diverse membership reflective of Canadian society. As a result, it promotes gender, cultural and ethnic diversity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group. Multilingual skills are viewed as an asset. The Board also actively encourages applications from those members who reside in any one of the many smaller municipalities in the CAA-NEO region.

Individual Knowledge and Experience

To foster its ability to provide strategic direction and fulfill its oversight responsibilities, the collective Board should include members with knowledge of and experience in the following areas:

  • Board governance
  • Financial management and analysis
  • Travel industry
  • Insurance industry
  • Automotive industry
  • Financial/Banking industry
  • Information technology sector and/or software licensing and sales
  • Business development and operation of growth businesses
  • Risk management and analysis
  • Public policy and regulatory environments
  • Marketing / public relations / communications
  • Digital media, advertising and brand management
  • Building partnerships and strategic alliances

This profile is reviewed and updated annually to ensure that it reflects the current needs of the Board consistent with the achievement of CAA North & East Ontario’s Strategic Plan.

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.