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CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service Retail Travel Stores. We are an equal opportunity employer with some excellent benefits.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which position you would be interested in.

Why work with us?

  • We help people develop their professional interests and support career development within the Club
  • We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage* 
    (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
  • Generous paid time off policies
  • Defined Contribution Pension Plan
  • Our members are the best, and all our full time staff are members!    
    (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
  • We do good things for people.   As a not for profit, we advocate for passenger rights and safety on the roads.  We sponsor car seat clinics; offer free battery tests and a host of other member services.
  • We offer Educational Travel Tours (familiarization trips) to our travel employees.
  • Generous discounts on merchandise sold in stores and applicable discounts on travel.
  • You will not be bored! We are a medium sized employer (less than 200 employees) who do a lot of interesting things.  
    That means our employees are empowered to ask questions & provide input and we can act on it quickly.

Job Openings

LOCATION: 2151 Thurston Drive, Ottawa, ON

Summary:

Reporting to the Membership Processing Team Leader, the Membership Processing Specialist shall have the overall responsibilities for processing the payments of CAA Memberships. The Membership Processing Specialist will occasionally upgrade and reactivate memberships upon the Member’s request. The ideal candidate will be diplomatic, organized and comfortable working in a busy environment, managing multiple priorities.

Duties & Responsibilities

  • Performs data entry of cheques, credit cards & online banking
  • Enters all new promotional memberships and updates current membership information
  • Processes the Transfer in/out of Members
  • Responds to billing enquiries
  • Provides Members with information on all CAA North & East Ontario services
  • Performs other duties as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Grade 12 or equivalent. College Diploma preferred
  • Background in financial services or payment processing is an asset
  • Must be computer literate with excellent knowledge of MS Office
  • Excellent communication skills, verbal & written
  • Effective time management skills
  • Excellent customer relation skills

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply Now

LOCATION: 2151 Thurston Drive, Ottawa, Ontario

Summary:

The Overnight Operator provides excellent customer service to CAA Members calling to request Road Service Assistance. The successful candidate will gather the accurate and detailed information needed to dispatch the appropriate Fleet Vehicle or Contractor to the Member’s location.

The Overnight Operator works 12 hours shifts, 7:00 pm – 7:00 am, on a biweekly rotation.

  • Week 1: MonTuesFriSat,
  • Week 2: SunWedThurs

Job Duties:

  • Receives incoming telephone calls regarding road service requests and/or general club information
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
  • Performs various clerical duties

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Call Centre or Customer Service experience required
  • Excellent interpersonal and listening skills
  • Ability to work under pressure both individually and as part of a team
  • Attention to detail
  • Fluency in both official languages is an asset
  • Excellent attendance and punctuality

Key Competencies:

  • Flexibility to work shifts as determined by business needs
  • Clear and concise communication skills
  • Ability to adapt quickly and seek accurate information
  • Empathetic problem-solving and calm demeanor

Successful applicant will be required to join Teamsters Local Union 91

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply Now

REPORTS TO: Managing Director, Marketing and Sales

Summary

The Senior Manager of Membership Sales will be responsible for setting sales strategy with the Managing Director (MD) and tracking trends and results of all sales functions and operations. This individual is responsible for supporting the sales teams in achieving monthly/annual sales goals. This includes supporting the Membership Call Centre agents and the Corporate Sales team in developing corporate membership partnerships, building strategic business relationships, and providing vision for all sales strategies and their execution.

The Senior Manager is also responsible for containing membership selling costs by channel to achieve appropriate profit targets. The Senior manager will provide input on Sales compensation plans and support the teams in achievement of sales goals. The Senior Manager will also oversee the membership processing department, working with the staff to achieve efficiencies and ensure customer satisfaction through both the department’s efforts and those of sales associates.

Job Duties

  • Responsible for overseeing all aspects of the Membership Call Centre (sales and operations), the Corporate Membership Sales group and the Membership Processing department including staffing.
  • Works with sales department managers to motivate, train, evaluate and coach all Division employees
  • Create training and development plans for sales managers.
  • Develops and directs corporate sales strategy
  • Working with MD Marketing and Sales and their staff, develops and implements sales marketing strategy
  • Supports Corporate Sales team to develop, manage, and nurture new business accounts and partnerships to accomplish profit and volume goals.
  • Evaluates overall effectiveness of sales strategy
  • Selects and develops sales channels, building business cases where necessary
  • Works with MD to develop and implement monthly/quarterly and/or annual sales plans, policies, and programs.
  • Working with internal resources such as business analytics oversees and directs how CAANEO sells and/or renews memberships,
  • Makes recommendations regarding membership categories and pricing
  • Creates, prepares and manages monthly reports to monitor performance and as required, delivers information to the MD.
  • Conducts regular analysis on pricing effectiveness and recurring trends; create actionable item lists based on findings
  • Provides oversight to Membership Processing staff regarding member billing and management of Member issues.
  • Conducts ongoing analyses to manage sales performance against corporate objectives and market developments.
  • Works with travel stores and membership sales management to devise and deploy all sales goals and objectives across the organization, including the preparation of sales quotas and budgets.
  • Participate in National Task Force and other corporate meetings as required
  • Communicate brand identity internally to pertinent business units, key business partners, and working with Marketing Department, the Membership base.
  • Provide input, as required, to short and long-term strategic plans, including the preparation of annual business plans.
  • Formulate and monitor incentives plans to encourage department engagement.

Requirements

  • Business Degree or equivalent combination of work experience and education
  • 7-10 years’ experience in direct sales and sales management
  • 5+ years of direct work experience in a senior management capacity.
  • Minimum 5 years’ experience managing supervisory staff
  • Strong experience in all aspects of sales, including growth strategies, distribution channel management, account development, and business planning.
  • Experience creating incentives and compensation plans.
  • Demonstrated knowledge of marketing and advertising theories and practices.
  • Demonstrated knowledge of accounting and financial practices.
  • Experience creating and managing budgets for a large, distributed department
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
  • Excellent grasp of brand building and articulation of value propositions.
  • Coaching and mentoring skills
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Experience presenting to senior management
  • Strong problem identification and problem resolution skills.
  • In depth knowledge of automobile association policies and benefits preferable

Other Requirements:

  • High level of proficiency with Microsoft Office productivity suite
  • Able to work outside of regular business hours
  • Available to travel
  • Strong analytical skills
  • Strong presentation skills
  • Excellent teamwork and team building skills
  • A valid Ontario Driver’s License
  • Fluency in both official languages desirable

Apply Now

Reporting to the Board of Directors, and accountable to the Club Membership, the President and CEO of CAA North & East Ontario (the ‘Club’) is foremost responsible for ensuring a strong value proposition for Club members, and strengthening and safeguarding the CAA brand. The CEO is responsible for leading the development of the Club’s strategic planning with input from the Board of Directors, overseeing the Club operations, developing constructive relationships with the communities the Club supports to positively influence issues critical to the membership, and building overall awareness of the Club.

In governing the affairs of CAA North & East Ontario (CAANEO), the Board has delegated to the President & CEO (“CEO”), working with the other executive officers of CAANEO, the authority and responsibility for managing the business of CAANEO in a manner consistent with the standards established by the Board. The CEO is expected to balance immediate operational requirements with delivering long-term value to Members, enhancing CAANEO’s reputation and ensuring a stable, sustainable financial position that includes building and sustaining a strong balance sheet year over year. They will lead their team in building a stable, engaged workforce that is responsive to the communities of North & Eastern Ontario.

Key Accountabilities of the President & CEO

Strategic Planning

  • With input and direction from the Board, lead the development of the vision and long-term Strategic Plan for CAANEO. The Strategic Plan should contemplate changes in the external landscape, incorporate current desires and anticipate future needs of Members, reflect a balance of near-term considerations and long-term outcomes, protect brand equity, preserve the financial flexibility of CAANEO and adhere to National requirements.
  • Provide effective leadership to communicate CAANEO’s strategic objectives; enforce alignment of division, department and personal goals and engage employees in the pursuit of CAANEO’s strategic objectives and mission statement.
  • Evaluate and execute plans for growing membership, sales and revenue annually.

Communication

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain a positive working relationship with the Board and the senior leadership team including proactively soliciting input into development of corporate strategies and engaging in dialogue on critical issues.
  • Ensure that members of the Board and its Committees have all the information necessary to exercise their responsibilities and provide relevant direction.
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  • Communicate appropriate information to Club executives to ensure full understanding of Board requirements.
  • Work with the Board to develop personal objectives based on organizational priorities and provide appropriate updates forewarning of critical issue

Leadership for Effective Operational Performance and Resource Allocation:

  • Maintain a positive working relationship with the employees at CAANEO, and provide effective day-to-day supervision of and leadership to the CAANEO senior leadership team.
  • Working with the senior leadership team, operationalize strategic plans to support the Club’s long term goals and meet annual objectives in such a manner that CAANEO can consistently produce a quality Member experience while maintaining a sustainable financial position.
  • Oversee execution of Operational Plans; within the parameters approved by the Board of Directors, ensure the effective acquisition and allocation of financial, human and physical resources required to deliver balanced operational performance. Develop and maintain systems to control and monitor the utilization of material corporate resources.
  • Working with the Vice President of Corporate Services, ensure full compliance with Canada Not-for-profit Corporations Act (NFP Act).
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  • Monitor and provide assurance that CAANEO complies with all provincial laws and standards, National policies and CAANEO policies, standards and procedures. When appropriate, recommend to the Board policy modifications that will enhance the ability of CAANEO to achieve its strategic objectives.
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  • Through personal example and the leadership of the executive team, enhance the culture, structure and operating environment at CAANEO to optimize the performance of its human resources and encourage innovation in service to the Member.
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  • Facilitate cross-departmental collaboration and strengthen internal communications with staff throughout the organization; create and promote a positive work environment that supports consistency throughout the organization and ensuring fairness and equality in how staff are treated and compensated.
  • Develop and sustain an effective succession planning process to ensure CAANEO maintains an appropriate senior leadership talent pool.
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Brand Stewardship and Advocacy:

  • Actively protect and build CAANEO brand equity.
  • Support the development of public policy positions that reflect CAA values and the requirements of the Membership
  • Establish and maintain effective relationships with provincial and municipal governments, personally acting as spokesperson or overseeing the messaging of a delegate
  • Act as a spokesperson for the Club as is appropriate advocating to, and on behalf of, Members regarding relevant issues.
  • Maintain effective relationships with CAANEO’s key reference groups, including CAA National, AAA, other CAA Clubs, and other appropriate governing bodies and Community partners within North & East Ontario.
  • Take an active involvement at the national level to promote the common interests of CAANEO and where possible, leverage the scale and resources of the combined Federation of Auto Clubs worldwide.
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Approved by HR Committee 2019 November 19

Apply Now

Company: CAA North & East Ontario (CAANEO)

Location: Parry Sound Retail Travel Store,

Looking for a challenge? Do you love and actively sell travel? CAA has an opening for a talented individual who delivers on the CAA’s service promise to the Member: an experienced, savvy sales coach who has strong connections to the business community. Under the general direction of the Regional Manager, Travel Retail Operations, the Store Manager has responsibility for the daily operation of the Travel Store, with a focus on assisting staff to develop and deliver strong sales. They will manage store staff, including hiring, performance management and records management. The Store Manager holds primary responsibility for driving store sales and implementing marketing programs, as well as for delivering store profitability. The Store Manager shall participate in CAANEO mandated events and training, which may require availability outside of regular business hours.

Duties/Responsibilities

  • Works with corporate partners in Marketing and Sales to promote and sell CAA and travel products
  • Works with community partners to build and enhance the reputation of CAA and support marketing and sales efforts.
  • Manages, directs and coordinates daily operations of the Travel Store including payroll, staff management, scheduling, staffing, customer relations, trade show management, organizing, scheduling budgeting and revenue reporting etc.
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Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/experience:

  • Travel Agency Certification from a recognized institution preferred
  • TICO certified; CTC/CTM (Required to pass TICO Supervisor/Manager Exam) required
  • Three (3) years of management experience, preferably in an IATA approved Travel Agency
  • Valid drivers license
  • Insurable under CAANEO's insurance policy for corporate vehicle

Skills & Knowledge:

  • Strong sales skills and the ability to coach others in sales techniques and customer service issue resolution
  • Expertise in supervision, training and performance evaluations;
  • Strong facility with computer systems, including CRM and accounting software
  • Fluency in both official languages desirable.
  • Adaptability – must be available to travel, work outside of regular business hours as required.

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply Now

LOCATION: 2151 Thurston Drive, Ottawa, ON

Summary:

The Membership Sales Specialist is required to sell new CAA memberships to the public, primarily by phone, and follow up with existing members to renew, cross sell, and explore opportunities to enhance their memberships. The incumbent is required to ensure complete services are provided to current and prospective members of CAA North & East Ontario. This position is full time, 37.5 hours per week, and requires evening and weekend work on a rotational basis.

JOB FUNCTION AND RESPONSIBILITIES:

  • Sell CAA memberships by phone, and in person, as required.
  • Utilize prepared scripts, and respond to ad hoc enquiries to educate current and potential members on the value of CAA membership and other products and services (cross sell and upsell as is appropriate)
  • Respond to member enquiries regarding membership, helping them choose the best type of membership for themselves and their families.
  • Reactivate CAA memberships by identifying and overcoming objections and presenting a value proposition pertinent to the consumer. Assist Members wishing to terminate their membership by probing and identifying the reasons and linking a value add service in order to salvage the cancellation.
  • Ensure the Members’ privacy and consumer interests are protected.
  • Follow-up on all initial contacts and conduct Outbound Campaigns as assigned by the Manager, Call Centre.
  • Attend trade shows and events outside of the office to build community relations and sell memberships, as required.

QUALIFICATIONS REQUIRED:

  • Minimum of Grade 12 or Equivalent
  • Call Centre or retail sales experience required
  • Fluency in both Official Languages desirable
  • Basic Computer Skills

KEY COMPETENCIES:

  • Must be self-disciplined; able to meet required sales and call attainment quotas
  • Flexibility to work shifts as determined by business needs
  • Clear and concise communication skills
  • Sales ability; able to ask for the sale and persuade a reluctant consumer
  • Ability to adapt quickly and give creative, accurate responses
  • Tenacious
  • High energy level

Employment is contingent on satisfactory results of a Criminal Background Check and reference check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply Now

LOCATION: CAA Travel Store – 2040 Algonquin Road, Sudbury, ON, P3E 4Z6

TERM: Immediately – September 4, 2020

Summary:

The Member Services Counsellor works with CAA members to sell and renew memberships, produce triptiks, provide CAA materials, and sell merchandise. Participation in consumer information sessions and other travel related events as required. The schedule is 35 hours per week, including some Saturdays. If you love travel, this is an excellent opportunity!

Duties & Responsibilities

  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification must be achieved once employment begins
  • Ability to learn Windows-based computer programs
  • Excellent customer service skills
  • Problem solving skills
  • Ability to work with the public
  • Fluency in both official languages an asset

Successful applicant will be required to join United Steelworkers Union

Employment is contingent on a successful Criminal Background Check and references check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply Now

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.