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CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which position you would be interested in.

Why work with us?

  • We help people develop their professional interests and support career development within the Club
  • We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage* 
    (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
  • Generous paid time off policies
  • Defined Contribution Pension Plan
  • Our members are the best, and all our full time staff are members!    
    (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
  • We do good things for people.   As a not for profit, we advocate for passenger rights and safety on the roads.  We sponsor car seat clinics; offer free battery tests and a host of other member services.
  • We offer Educational Travel Tours (familiarization trips) to our travel employees.
  • Generous discounts on merchandise sold in stores and applicable discounts on travel.
  • You will not be bored! We are a medium sized employer (less than 200 employees) who do a lot of interesting things.  
    That means our employees are empowered to ask questions & provide input and we can act on it quickly.

Job Openings

POSITION: Travel Consultant

LOCATION: Stittsville Travel Store - 5703 Hazeldean Rd. Unit 8, Stittsville, ON

TERM: Full-Time, Permanent

Our Travel Consultants curate personalized travel experiences tailored to the unique preferences and requirements of every Member. Collaborating with the sales team, they work towards achieving individual and team sales targets, promoting North American and International travel packages, upgrades, and additional services that cater to the unique preferences of our Members.

Responsibilities:

Travel Planning and Client Consultation:

  • Conduct thorough consultations with clients to understand their travel preferences, budget, and special requirements.
  • Recommend suitable destinations, accommodations, transportation options, and activities based on client preferences and current travel trends.
  • Create personalized travel itineraries that align with each client's unique needs and desires.

Travel Insurance Sales:

  • Offer and sell travel insurance policies to clients, emphasizing the importance of coverage for unforeseen events during their travels.
  • Provide guidance on selecting insurance options that align with their specific needs.

Booking and Reservation Management:

  • Handle all aspects of travel bookings, including flights, hotels, car rentals, cruises, tours, and other travel-related services.
  • Ensure the accuracy of reservations, promptly confirm bookings, and maintain clear communication with clients throughout the booking process.
  • Manage changes to bookings, cancellations, and rebooking as needed.

Financial Management and Transparency:

  • Present pricing options and financial breakdowns transparently to clients.
  • Process payments, deposits, and refunds in accordance with company policies and industry standards.
  • Maintain accurate financial records and documentation.

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Travel Industry Council of Ontario (TICO) certification is required.
  • Certified Travel Counsellor (CTC) designation or active pursuit thereof is required.
  • Proven experience in a relevant travel sales role
  • Demonstrated sales acumen with a proven track record of meeting or exceeding sales targets.
  • Exceptional customer service and communication skills
  • Fluency in both Official Languages is an asset

Compensation:

  • Base Salary: $35,500 - $42,500
  • Generous Sales Incentive Structure
  • Health & Dental Plan
  • Pension Plan
  • 3 Weeks Vacation
  • CAA Membership

Employment is contingent on a satisfactory Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.ca

POSITION: Sales Executive, Business Development

LOCATION: Hybrid: 1031 Bank St. Ottawa, ON / Work-From-Home

TERM: Full-Time, Permanent

We are looking for a goal-oriented individual with proven success in exceeding sales targets and managing projects involving multiple stakeholders. The ability to adapt to changing priorities and work effectively under pressure is crucial. Flexibility to work evenings and weekends as needed, along with the ability to engage in onsite activities, is required. Knowledge of CAA North & East Ontario (CAANEO) programs and services is a plus, and proficiency in French would be an asset.

This position offers a hybrid work model, requiring in-office presence two days a week, and involves some out-of-town travel.

Reporting to the Manager of Business Development, the Sales Executive is responsible for growth of programs through membership sales and partnerships. The successful candidate will be responsible for developing and implementing strategic sales plans that align with company objectives and targets. This role requires a proactive approach to both inbound and outbound sales efforts, with a focus on generating new business opportunities through persuasive sales calls (in person and virtual) and compelling value proposition pitches. The ideal candidate will possess excellent communication skills, enabling them to engage effectively with stakeholders at all levels and convey information clearly.

The Sales Executive will nurture and foster existing Membership accounts while also driving new business. This individual will create comprehensive sales decks and pitches, while fostering strong relationships with clients to ensure exceptional customer satisfaction. Collaboration with internal teams is essential to provide seamless service and support. The candidate will also track sales activities and performance metrics using CRM tools. Regular reporting on sales forecasts and results to management will be a key aspect of this role.

Responsibilities:

Strategic Sales Planning:

  • Develop, implement, and continually refine strategic sales plans aimed at achieving company objectives, including membership growth, new partnerships, and increased revenue streams.
  • Identify key business opportunities and design tailored strategies to convert them into long-term partnerships.

Sales Generation and Client Acquisition:

  • Conduct both inbound and outbound sales efforts, targeting potential partners and businesses through cold calls, networking, and scheduled meetings (both in person and virtual).
  • Proactively identify prospects, qualify leads, and turn them into sales opportunities through effective engagement and negotiation.
  • Leverage various channels (phone, email, online platforms) to generate leads and schedule sales calls or demonstrations.

Sales Presentations and Proposals:

  • Create, customize, and deliver compelling sales pitches that articulate CAANEO’s value proposition to potential partners and clients.
  • Prepare comprehensive sales decks and proposals tailored to meet the unique needs of each prospect.
  • Present product and service offerings clearly, demonstrating how they align with the client's goals and objectives.

Client Relationship Management:

  • Build and maintain long-term relationships with clients by delivering exceptional customer service and ensuring satisfaction.
  • Serve as the primary point of contact for key accounts, providing continuous support and solutions that align with their needs.
  • Organize and conduct follow-up meetings with clients to ensure product/service delivery meets expectations and address any concerns or questions.

Event Representation and Networking:

  • Attend industry and community events, trade shows, and networking events to represent CAANEO and promote membership offerings.
  • Build and expand professional networks to generate leads and build brand awareness.

Sales Performance Monitoring and Reporting:

  • Track, analyze, and report on sales activities, metrics, and performance using CRM tools.
  • Regularly provide sales forecasts and performance reports to management, identifying challenges and opportunities for improvement.
  • Collaborate with the Manager of Business Development to align sales activities with broader organizational goals.
  • Maintain accurate and up-to-date records of all sales activities and client interactions within the CRM system.

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational and Experience:

  • Minimum of 5 years in a sales role, with an emphasis on B2B style sales.
  • Proven ability to achieve and exceed targets.

Communication Skills:

  • Excellent communication skills, both written and verbal, with the ability to effectively engage and negotiate across all levels of an organization.
  • Demonstrated ability to convey complex information in a clear and concise manner.
  • Ability to speak French an asset.

Project Management:

  • Proven experience in managing projects with multiple stakeholders, ensuring timely and successful execution.
  • Ability to adapt to changing priorities and work effectively under pressure.

Personal Qualities and Attributes:

  • Proven enterprising and goal-oriented mindset, consistently seeking opportunities for business growth and development.
  • Creative, outgoing, and energetic personality, bringing a positive and innovative approach to business development strategies.
  • Flexibility to work evenings and weekends as required, showcasing dedication to meeting business and event requirements.
  • Ability to sit, stand, and walk for extended periods, essential for participating in events and onsite activities.

Travel and Driving:

  • Comfortable with out-of-town travel. Possession of a valid driver's license and a driving record satisfactory to Club Standards
  • Willing to attend community events for networking purposes representing CAA North and East Ontario.

Compensation

  • Salary: $55,000 - $60,000
  • Generous Commission Structure
  • Health & Dental Benefits
  • Pension Plan
  • 3 Weeks Vacation
  • CAA Membership

Employment is contingent on a satisfactory Criminal Background Check, Driver’s Abstract, and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.ca