Getting Roadside Assistance Help
CAA Roadside Assistance is available 24 hours a day, 7 days a week
Place your roadside service request through My Account, the CAA Mobile App, Online or by Phone.
Phishing alert: CAA has identified a scam targeting its Members and customers offering a ‘Car Emergency Kit’ via text messages, emails, and phone calls.
Place your roadside service request through My Account, the CAA Mobile App, Online or by Phone.
Your local emergency telephone numbers are listed on the back of your Membership card.
Please have the following information available:
Return to the vehicle or to the agreed upon meeting place to wait for the service person's arrival. Present your valid Membership card, the driver may ask to see photo identification as well. The service person is not permitted to charge the Club unless the Member has a valid personal Membership card in his/her possession. The Member receiving the service must be with the vehicle when the technician arrives.
Once you have placed your call for Roadside Assistance, track your driver online for live updates with our Service Tracker
If you are experiencing problems with your battery, we will test, boost or replace it. Battery replacements are subject to specific location and weather-dependent conditions.
Towing will be provided if attempts to make a vehicle safely operable at the roadside/location have been unsuccessful. Towing will be provided in accordance with Membership level.
A flat tire will be replaced with the Member’s inflated and mounted spare tire. If no spare tire is available, the vehicle will be towed in accordance with Membership level.
If keys are locked inside a vehicle, a CAA driver will be dispatched to gain entry. If keys are lost, broken, the driver cannot gain entry, or vehicle is inoperable, CAA will provide coverage for locksmith services or towing in accordance with Membership level.
A limited supply of gasoline (up to 10 litres), will be delivered to the Member’s disabled vehicle. Classic Members will be charged the fuel pump price.
Your vehicle will be extricated when (in CAA NEO or the service provider’s sole determination) it can be safely reached from a normally travelled or established thoroughfare or road.
Visit caaneo.ca/termsandconditions for full Membership Terms and Conditions.