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Read the latest COVID-19 updates from CAA North & East Ontario.

Getting Roadside Assistance Help

Roadside & Automotive COVID-19 Update:
CAA North & East Ontario is closely monitoring the rapidly evolving COVID-19 situation. We follow guidelines issued by all levels of Government and relay those to Members. For the health and welfare of our Members as well as employees, we ask for your cooperation in order to prevent the spread of this virus.  Our Club has developed precautionary measures and is taking action to limit contact with the public while still remaining there for our Members when they need us. Click here for COVID-19 (Coronavirus) updates.

CAA Roadside Assistance is available 24 hours a day, 7 days a week

Place your roadside service request through My Account, the CAA Mobile App, or by Phone.

Your local emergency telephone numbers are listed on the back of your Membership card.

  • For Roadside Assistance service in the Ottawa area, call (613) 820-1400.
  • For Roadside Assistance service outside of the Metro Ottawa area and all other areas in North and East Ontario, call this toll free number: 1-800-CAA-HELP (222-4357).
  • When outside CAA North & East Ontario Club Territory, call 1-800-CAA-HELP (222-4357).

Be prepared before you call Roadside Assistance

Please have the following information available:

  1. Your CAA Membership number and photo ID
  2. Your name
  3. The apparent problem with vehicle (e.g. vehicle won't start, stuck, flat tire, lockout, etc.)
  4. Vehicle make, model, year and colour
  5. Exact location of the vehicle (address and nearest cross street) or the point of safety you're calling from (telephone number if possible)

Return to the vehicle or to the agreed upon meeting place to wait for the service person's arrival. Present your valid Membership card, the driver may ask to see photo identification as well. The service person is not permitted to charge the Club unless the Member has a valid personal Membership card in his/her possession. You, the Member, must be with the car in order to receive service.

Once you have placed your call for Roadside Assistance, track your driver online for live updates with our Service Tracker

ROADTRIP15 Promotion: Offer is valid from June 7, 2021 to September 30, 2021 to residents of CAA North & East Ontario who purchase a CAA Membership by calling 1-844-252-3648, by visiting a CAA Store, or online by entering promo code ROADTRIP15. Must sign up on Auto-Renew to receive fifteen percent (15%) discount. Fifteen percentage discount is not eligible on the RV coverage. Offer not valid on previously purchased CAA Memberships, Corporate Memberships, renewals or upgrades. Offer cannot be combined with any other promotion or discount. Other restrictions may apply. The trunk organizer will be available for pick up only, at the closest CAA Store within 60 days of joining.