Why you need a CAA Travel Consultant

When your vacation doesn’t go according to plan, having an expert in your corner can make all the difference. 

From navigating changing travel requirements to stepping in when plans unravel, CAA Travel Consultants support Members before, during and even after their trips. Their value is often most clear when something unexpected happens.

When plans change, expertise matters

CAA Members Alex Downey and his wife, Betty, experienced this first-hand when they booked a winter getaway to Varadero, Cuba. Two family members were planning to join them, and their CAA Travel Consultant carefully arranged the details to accommodate everyone.

“She was very attentive and helpful in setting this trip up,” Alex says.

Not long before departure, the two travelling companions had to cancel for health reasons. Alex and Betty’s family still planned to travel, but the change triggered a series of complications.

“We felt bad having to have our travel consultant cancel half this trip given all the effort she put into setting everything up to accommodate these seniors,” Alex adds.

Advocacy when things go wrong

The vacation provider mixed up the charges between the couples, and resolving the issue proved frustrating. Alex and Betty spent hours on hold trying to get answers. Their travel consultant stepped in to untangle the situation.

“She stuck with the problem and went beyond and above,” Alex says. “Based on the number of emails she sent us to keep us informed, we can only imagine the amount of communication she had to deal with to get this entire thing back on track.”

Although Alex and Betty ultimately didn’t make the trip, the experience still left a lasting impression.

More than booking a trip

For Alex, the consultant’s persistence and support turned a stressful situation into what he still considers a positive outcome.

“Even though we never made it to Cuba, her diligence made it a successful holiday experience,” he says. He has since recommended CAA Travel to friends and family planning future trips.

Planning ahead with confidence

Whether it’s a last‑minute cancellation, unexpected delays or complicated rebooking, a CAA Travel Consultant acts as an advocate when travellers need help most.

 Book an appointment with a CAA Travel Consultant to start planning your trip