What to do if you're in a collision

At the scene

• Stop your vehicle—it’s a crime to leave the scene of a collision.
• Call 911 if anyone is injured or if the total damage to all vehicles appears to be more than $2,000. You should also call emergency services if you suspect the other driver is impaired.
• Record the collision details, including your speed of travel, the location and road conditions. Take photos and video of the scene if it’s safe to do so.
• When safely possible, move your vehicle to the roadside. Turn on your hazard lights and, if available, set up traffic cones.
• Exchange driver’s licence, phone number and insurance information with all drivers involved. Get the contact details of any witnesses, too.
• If police are on the scene, answer their questions honestly but don’t admit fault. Your insurance company will determine that.

In the aftermath

• If possible, drive your vehicle to the nearest Collision Reporting Centre (CRC). You can find the nearest CRC at accsupport.com. If your vehicle needs a tow, don’t authorize it without first speaking to your insurance company.
• Complete the collision-reporting process at the CRC. This will include providing any documentation of the incident and having your vehicle photographed.
• Open a claim with your insurance company, finalize repair arrangements and get answers to any other questions you may have.