How to use your phone when travelling (and avoid roaming fees)

While a vacation seems like an ideal excuse to disconnect from technology, there are many reasons to need your smartphone. Whether researching attraction opening hours, mapping out a route, checking in with loved ones back home or uploading photos, you don't want to get stuck paying outrageous roaming charges during your trip abroad.  

The last thing you want to worry about while on vacation is your phone bill. However, our travel experts offer advice on mitigating the stress of roaming charges or a phone that doesn't work when you need it. There are various ways to message, call and post while on holiday, many of which are cheaper or easier than you may think. Remember these tips the next time you plan to use your phone outside of Canada. 

Use airplane mode

Enable airplane mode and keep it on while travelling outside Canada to avoid international data usage. Some smartphone apps automatically download data even when not in use, and data roaming charges apply to both sending and receiving messages.  

"I recommend putting your cell on airplane mode and using the WiFi to communicate with family and friends to save roaming fees," says Michele Moore, CAA Travel agent.  

To turn on airplane mode, open your phone settings menu. You will find the option to turn it on or off; some newer phones have an easy-to-press icon in the top menu. In the settings menu, you can continue to connect to WiFi if you want to use a portable WiFi device or use the WiFi connections available at the hotel or airport. 

Rely on WiFi

Most hotels, airports and restaurants around the globe offer WiFi, so you might not need an international phone plan while travelling. “Many European cities have WiFi you can connect to; it isn’t secure, but it is fine for maps. We start downloading maps onto our phones while on the hotel WiFi in case we need directions,” says CAA Travel Consultant Andrea Tardioli.   

Google Maps allows you to download an offline map, for example. Agent Michele Moore adds, “Many resorts in the Caribbean offer free WiFi.” If you’re opting for a resort stay, you’ll have an internet connection included, so there is no need for additional data usage. Websites for accommodations typically state that WiFi is included, and you should always check that before travelling.    

When you want to connect with family and friends, there is no need to make a long-distance call. Instead, you can make calls over Wi-Fi using applications such as Skype, WhatsApp, and FaceTime.  

Check what’s included in your phone plan 

Before your trip, it’s a good idea to review your mobile phone plan to see which features you have. Perks like unlimited international text messaging and calling are valuable for anyone travelling, as they help you stay connected with family, friends, and local contacts wherever you go. For example, Rogers offers a Canada + International plan that includes unlimited international messaging, allowing you to use your own phone number while abroad without switching SIM cards. 

Tip: CAA Members can get $25/month off wireless plans, plus an extra $10/month off if you bundle with internet and/or TV. 

If your plan doesn’t include service abroad

If your current phone plan doesn’t include international messaging or calling, there are a few ways to stay connected while travelling. 

For those who plan to use these features frequently, upgrading your phone plan may be the most convenient choice, as you’ll retain your existing phone number and have access to all your regular calling and texting features abroad. If you only need these services for a short trip, consider a temporary add-on package through your mobile service provider, like a Roam Like Home Travel Pass from Rogers, which allows you to use your phone as usual for the time you’re away. 

Another option is to use an eSIM, which lets you connect to local networks in the country you’re visiting. Keep in mind that an eSIM typically means you’ll be assigned a new local phone number for your trip, so friends and family will need to have that number to call you directly. For messaging, it’s best to use apps like WhatsApp, iMessage, or other data-based platforms to stay in touch, as texting often isn't included. 

Setting up an eSIM can be quick. Providers like Airalo offer data packages for more than 200 countries and regions, including local, regional and global options. 

Keep your phone secure

When using WiFi overseas, you should keep cyber safety in mind. The FBI advises against allowing your phone and other devices to automatically connect to free Wi-Fi networks to protect yourself from cybercriminals who may attempt to steal passwords or install malware on your device.    

Remember to never connect to a fraudulent wireless network; confirm public Wi-Fi names and login procedures before using them. If you use an insecure network, avoid performing sensitive tasks on your phone, such as banking, and turn off location services to prevent others from tracking your location. 

Getting excited for your next big vacation? 

A CAA Travel Consultant can help you plan the vacation of your dreams. Book an appointment online today and let them take care of the travel details for you.