How to make an insurance claim for Trip Cancellation and Interruption

Here’s what you’ll need to do to submit your trip cancellation and interruption claim to CAA Travel Insurance.

Trip Cancellation Insurance Claims

Step 1: Contact your travel provider or travel agent to cancel your trip. Make sure to ask your CAA Travel Consultant for proof/confirmation of your trip cancellation/refund, and/or voucher/credit details. Keep in mind travel vouchers/credits for future travel offered by travel suppliers are considered refunds.

Step 2: Open your trip cancellation insurance claim online or mobile app and follow the instructions here.

Step 3: Complete the claim forms. Ensure you have all the required documentation for your claim, which is listed on your claim forms.

Trip Interruption Insurance Claims:

Note: You are eligible for trip interruption insurance coverage if you left Canada before the Global Affairs Canada travel advisory to avoid non-essential travel was in effect and you had to come back to Canada earlier than planned.

Step 1: Open your trip cancellation insurance claim online or mobile app and follow the instructions here.

Step 2: Complete the claim forms. Ensure you have all the required documentation for your claim, which is listed on your claim forms.

The COVID-19 situation has been changing quickly, and travel providers are continuously adjusting their policies. If there are any extenuating circumstances, include the details with your claim forms with the original travel and cancellation or interruption documentation.

If you need more help, don’t hesitate to contact CAA Travel Insurance via phone or email. The contact information is located on your wallet card and travel insurance policy documents. You can also submit questions to orionclaims@acmtravel.ca.

Note: Due to high call volumes and messaging, response times will take longer. Also, due to the number of claims being submitted, it will take approximately 4-6 weeks to get a response for your claim. Your understanding during this time is greatly appreciated.