6 Things to consider when choosing a contractor

Whether you’re renovating a kitchen, updating a bathroom or finally finishing the basement, choosing the right contractor can make the difference between a smooth renovation and months of frustration. The stakes are high: your home, your budget and your peace of mind are all on the line.

While it can be tempting to go with the lowest quote or the contractor who promises the fastest turnaround, rushing the decision can lead to unexpected costs, delays and unfinished work. Taking the time to properly vet a contractor before signing anything helps set clear expectations and protects you if things don’t go as planned.

Here are six key things to consider before hiring a contractor for your next home project.

Review the company

A contractor’s business background offers valuable insight into how they operate and what you can expect during your project. Look for signs of professionalism, including how long the company has been in business, whether it is properly licensed and insured, and how it presents itself online. Experience matters, especially for complex renovations where technical expertise and project management skills can affect timelines and costs.

Hiring a contractor without the appropriate experience can result in construction delays, budget overruns or issues with the quality of the work. Doing your homework upfront helps reduce those risks.

Check references

Speaking with previous clients is one of the most reliable ways to gauge a contractor’s performance. Ask for references and take the time to contact them. Find out whether the project stayed on schedule, how issues were handled and whether the final result met expectations.

References can also help confirm whether the contractor has experience with projects similar to yours. A strong track record with comparable renovations is a good indicator that they can deliver quality work in a professional manner.

Ask about their expertise

Contractors often specialize in certain types of projects and construction styles. Reviewing a contractor’s portfolio can help you determine whether their experience aligns with your vision and the scale of your renovation.

If possible, ask to see completed projects or even visit an active job site. Seeing work in person provides a clearer sense of craftsmanship, organization, and the contractor's day‑to‑day operations.

Talk about logistics

Before work begins, make sure you understand how the project will run. Ask whether the contractor uses in‑house staff or subcontractors, whether design services are included, and who is responsible for obtaining permits.

It’s also important to discuss how changes will be handled. Renovations rarely go exactly as planned, so flexibility and clear communication are essential. An experienced contractor should be able to explain how they manage unexpected challenges and adjustments along the way.

Request a written contract

A detailed, written contract protects both you and the contractor. It should clearly outline the scope of work, materials, costs, timelines, number of workers and how changes or delays will be addressed.

If a dispute arises, the contract serves as a formal record of what was agreed upon and can be used to resolve issues. Never rely on verbal agreements when it comes to major home renovations.

Trust your instincts

Clear communication is critical during a renovation. If something feels off during early conversations, or if you’re uncomfortable with how questions are answered, it’s okay to walk away. Choosing a contractor you trust and feel comfortable communicating with can make the entire process far less stressful.

Review your policy

After a major renovation, it’s a good idea to review your home insurance policy to ensure you have the appropriate coverage. Changes to your home’s value, structure or use may require updates to your policy. Speak with a licensed CAA Insurance Agent – even if you’re with another provider by calling 1-888-545-7254 or visiting getcaainsurance.ca.