Top 7 CAA Membership questions about coverage in Canada & U.S.

Planning a road trip across Canada or to the United States? CAA Membership offers comprehensive coverage and benefits for members travelling throughout North America. Below, find answers to key CAA Membership questions about roadside assistance, international service, and exclusive travel perks.

Does my CAA Membership cover me in Canada and the U.S.?

Yes, CAA Membership offers Roadside Assistance coverage across Canada, the United States, and in 32 additional countries. Coverage details, including service scope and entitlements, depend on your current Membership level.

Who should I call if I need help while travelling?

If you need roadside assistance outside the CAA North & East Ontario region, call 1-800-CAA-HELP (1-800-222-4357) or use the CAA Mobile App to request service, track your driver’s location live, and access support anywhere in Canada or the U.S.

Can I get roadside assistance if I ride my motorcycle?

Motorcycles, including those with sidecars, are eligible for roadside assistance under CAA Plus and Premier Membership levels. In the United States, Members pay for motorcycle service up front, then submit the original receipts to CAA for reimbursement because of differing U.S. service policies.

Each motorcycle service request counts as one of your annual allotted roadside assistance calls under your CAA Membership.

Where can I get Bike Assist?

CAA Bike Assist provides 24/7 roadside assistance for bicycles anywhere in Canada, all year round. This service is exclusive to Canadian locations, and each bike assistance call is counted toward your annual roadside service limit as set by your Membership plan.

Can I get free CAA maps while travelling?

Yes, present your CAA Membership card at any CAA store to receive free printed travel maps. Members also enjoy exclusive pricing on in-store merchandise, including essential roadside safety kits and other travel accessories.

Can I get reimbursed if I need to get towed outside of the CAA North & East Ontario Club Territory?

Reimbursement eligibility depends on specific circumstances. If a CAA contractor’s access is legally restricted, such as on toll roads or limited-access highways, CAA provides full reimbursement for towing to the nearest service facility or exit. See CAA’s reimbursement guidelines for full eligibility criteria and required documentation.

When travelling in the United States, CAA Members may apply for full reimbursement—up to their Membership’s towing entitlements, by placing a recorded service call through AAA. 

RV roadside service coverage in the United States is limited to a maximum of $500 USD per incident. Any towing or assistance expenses exceeding this $500 cap must be paid out of pocket by the Member. This reimbursement limit applies only to RV-related services requested while travelling in the U.S.

Am I able to enjoy another club's discounts while travelling?

CAA Clubs partners to offer Members extensive travel benefits, including access to exclusive discounts at partner locations across North America. By visiting another club’s website, Members can secure curated savings on hotels, dining, entertainment, and local attractions—significantly reducing travel expenses while maximizing membership value.

If exclusive discounts are unavailable online or further assistance is required, contact the partner club’s customer service line directly for expert support with travel deals, hotel bookings, or Membership-related inquiries.

If your trip faces unexpected changes, your local CAA Club provides personalized travel support. Local experts can help you book hotels, recommend attractions, and identify regional dining and entertainment discounts. They also share up-to-date information on restaurant, shopping, and admission ticket deals, maximizing the value of your Membership wherever you travel.

Whether embarking on a cross-Canada road trip or a short getaway to the United States, CAA Membership equips you with valuable travel perks and consistent roadside assistance. Members benefit from reliable support and exclusive savings in 32 countries, providing practical peace of mind for both domestic and international journeys.