From the comfort of your home
CAA Members in select regions of Greater Ottawa can save on multi-point inspections and vehicle diagnosis with our trusted automotive partners, and they’ll do it right at your home.
Things to know before booking
- Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.
- The multi-point inspection does not provide a safety standards certificate.
- Log in to your CAA My Account.
- Click 'Book Now' and proceed with the booking process.
- After completing the necessary steps, you will receive a confirmation email.
If you have any inquiries or need assistance, we encourage you to contact our dedicated Pit Crew support team at pitcrew@caaneo.ca or leave a voicemail at (613) 480-6403.
Please note: Our support team is available Monday to Friday, 8 AM to 4 PM, and will respond to you as soon as possible during these hours. If your Pit Crew appointment is outside our support team's working hours and require immediate assistance, please call 1-800-222-4357. We are committed to resolving your issue as quickly as possible.
Diagnostic appointment
Find the right service for your Membership
Type of appointment |
CAA Premier® Members |
CAA Plus® Members |
CAA Classic®/Everyday® Members |
Multi-point inspection |
$149.99 +HST |
$159.99 +HST |
$169.99 +HST |
Diagnostic |
$109.99 +HST |
$119.99 +HST |
$129.99 +HST |
|
|
Book appointment |
Book appointment |
Book appointment |
Already know the issue with your vehicle?
Skip the diagnostic appointment and get a free quote for the repair.
Why book an appointment?
Contactless
Member pricing
Certified experts
Trusted partners
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Greater Ottawa
K1V: If you're located North of Hunt Club Road, please select Ottawa East. If you're located South of Hunt Club, please select, Ottawa South.
Mobile Auto Repair FAQ
Our automotive partner offers a one-year, 20,000-kilometre warranty on all parts, products and labour from the date of purchase. The warranty is non-transferable. We have a 100% satisfaction guarantee policy. If you are not 100% satisfied with the services provided, it is up to the client to notify the company within 30 days following the service so that the company can resolve any pending issues.
There is no warranty on client-supplied parts. Labour provided in relation to client-supplied parts is not covered under warranty unless otherwise agreed upon in a written contract. If a client-supplied part fails or does not work due to a manufacturer defect, it is not covered by the company, and you will need to contact the part supplier to cover the part and the associated labour to replace it. Warranties on company-supplied parts may include a replacement part by the supplier when a refund is not applicable.
The warranty is void when damage is caused to your vehicle by rough use or misuse. For commercial vehicles, see the vehicle owners’ manual for proper routine maintenance, general misuse and neglect.
Alterations/modifications to the vehicle with aftermarket parts or external causes, such as fires, accidents, etc., are not covered under warranty. Work not scheduled through the company or paid to the mechanic directly and not through the company’s program or system is not covered under warranty.
Any issue or pre-existing mechanical/electrical issue not related to the repair scheduled for or not known by the mechanic is not covered under warranty. For example, replacing an old, brittle water pump and hoses is not covered.
Repairs requested by the client for the mechanic to perform that were not included in the initial contract are not covered by warranty and will incur extra fees at the client’s expense.
If a client takes their vehicle to another mechanic to diagnose a repair or issue that they believe was caused after receiving services, they must first give the company the opportunity to inspect and correct any problems covered under warranty. Otherwise, the warranty is entirely void.
The consequential effects of services performed (e.g., a differential fluid change completed but failing to operate properly because it cannot handle the new fluid) are not covered under warranty.
We will not perform the service on the street for the safety of our technicians. The Member must make alternative arrangements for a safe location.
The service technician will have wheel chocks, so as long as the slope is not extreme, there should not be a problem.
Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.
We provide you with a detailed report on your car's health, highlighting any potential issues or areas that require attention. It includes:
Walk up
1. Exterior photos
2. Warning lights
3. Windshield and windows
4. Wipers
5. Mirrors
6. Headlights
7. Taillights
8. HVAC
Under the hood
9. Engine oil
10. Transmission fluid
11. Brake fluid
12. Coolant / antifreeze
13. Air filter / air intake
14. Cabin air filter
15. Mounts
16. Hoses
17. Belts
18. Ignition
19. Fuel system: filter / lines
20. EVAP system: canister / lines / hoses
21. Vacuum lines
22. Timing belt
Under the car
23. Ball joints
24. Tie rods
25. Wheel bearings
26. Sway bars / bushings / links
27. Control arms / bushings
28. Shocks / struts / springs
29. Driveshafts / u-joints
30. CV shafts / axles
31. Powertrain mounts
32. Fluid leaks
33. Exhaust
34. Differential fluid
35. Transfer case fluid
36. Alignment
Tires
37. Tire: front left
38. Tire: front right
39. Tire: rear left
40. Tire: rear right
Brakes
41. Front pads
42. Front rotors
43. Front callipers
44. Rear pads / shoes
45. Rear rotors / drums
46. Rear callipers / cylinders
47. Brake hardware
48. Brake hoses
49. Brake lines and fittings
Battery
50. Battery test results
51. Battery terminals
52. Battery cables
53. Overall battery condition
Yes, all tests and repairs are performed by licensed mechanics.
Yes, you may request specific repairs or maintenance tasks if you are aware of any issues. Click here to get a free quote for the repair or maintenance task.
No, the Multi-Point Inspection appointment does not provide a safety standards certificate.
We allow a minimum of one hour for the Diagnostic or Multi-Point Inspection to be completed.
Services provided will be listed on a written quote. Quotation and invoice price may change up to a maximum of ten percent (10%). Any changes in final invoiced price that exceed ten percent (10%) of the originally quoted price will need the client's approval before continuing. Large repairs can reveal further issues during disassembly that could not have been discovered during the initial diagnostic. This may require clients to further approve additional work required to successfully complete larger repairs.
Over 360 repairs can be done at your home, however, some repairs may require you to take your vehicle to the garage or request a tow from CAA.
*The Multi-Point Inspection does not provide a safety standards certificate. For more information on what is included in the multi-point inspection, see our FAQ below. If a repair is needed, the technician will schedule you for a future appointment. Repairs will be scheduled within 24 to 48 hours, depending on part availability and eligibility.
1. Visit caaneo.ca/termsandconditions for full Membership Terms and Conditions. Terms and conditions apply.
CAA Mobile Auto Repair is currently only available in select regions of Greater Ottawa. Mobile Auto Repair is suspended if the weather reaches an ambient temperature of -10 degrees Celsius and below. Service in Greater Ottawa, North Gower, Richmond, Kars, Dunrobin, and Carp. Please note that appointments in North Gower, Richmond, Kars, Dunrobin, and Carp may be subject to a two-to-three-hour variance from the scheduled appointment time. Bookings can be made on select weekdays based on the region. Service is only available to active CAA Members in good standing (Membership paid in full by Membership expiry date). The Multi-Point Inspection appointment does not provide a safety standards certificate. CAA Mobile Auto Repair is only available for cars, SUVs, and trucks up to 1/2 ton. CAA reserves the right to cancel appointments if the vehicle's make/model is unserviceable. Service can take at least 1 hour to perform. CAA Member must be present at time of appointment and remain during the duration of the service. CAA and our automotive partners reserve the right to refuse service in the event the vehicle is deemed unsafe by the service technician. Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability. Repairs are completed on location of the vehicle, services provided will be as listed on a written quote. Quotation and invoice price may change up to a maximum of 10%. Any changes in final invoiced price that exceeds 10% of the originally quoted price, will need the client's approval before continuing. Large repairs can un-surface further issues during disassembly that could not have been discovered during initial diagnostic. This may require clients to further approval any additional work needed to successfully complete larger repairs. Select repairs may require you to take your vehicle to the garage or request a tow from CAA. CAA Mobile Auto Repair appointments will not count as an entitlement to the Membership. Warranty: Our automotive partner offers a 1 year 20,000-kilometre warranty on all parts and products installed from the date of purchase for all parts, products and labour. Warranty is non-transferable. Warranty is void when damage to the vehicle is caused by rough use/misuse as a commercial vehicle, general misuse, and neglect on proper and routine maintenance as directed by the vehicle's owners’ manual. Any alterations/modifications to the vehicle with aftermarket parts or any external causes like fires, accidents, etc. Other conditions apply.
