Automotive

Got a chip?

CAA Members in select regions of Greater Ottawa and Thunder Bay can save on windshield chip repairs with our qualified technicians. It’s easy, affordable and they’ll do it right at your home. 

Things to know before booking 

  • Please note: The chip repair season has closed. We will reopen the calendar in May 2025. 
  • Currently, Mobile Chip Repair is only available in select regions of Greater Ottawa and Thunder Bay. 
  • Appointments must be booked online, at least 48 hours in advance. Bookings will not be accepted through our call centres.
  • Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.

Here's how to book

 

  1. Log in to your CAA My Account.
  2. Click 'Book Now' and proceed with the booking process.
  3. After completing the necessary steps, you will receive a confirmation email.

If you have any inquiries or need assistance, we encourage you to contact our dedicated Pit Crew support team at pitcrew@caaneo.ca or leave a voicemail at (613) 480-6403.

Book appointment

 

 

Please note: Our support team is available Monday to Friday, 8 AM to 4 PM, and will respond to you as soon as possible during these hours. If your Pit Crew appointment is outside our support team's working hours and require immediate assistance, please call 1-800-222-4357. We are committed to resolving your issue as quickly as possible.

What's included in CAA's Mobile Chip Repair?

Premier®

Plus®

Classic®

Everyday

Mobile Chip Repair $79.95 $89.95 $99.95 $99.95
Add-ons Not Available Not Available Not Available Not Available
Wiper Blade Inspection (optional) Available Available Available Available
Wiper blade replacement Varies on make/model Varies on make/model Varies on make/model Varies on make/model

Book appointment

 

*Price listed is per chip. Due to safety standards, there can only be a maximum of 2 chips on the windshield before it needs to be replaced. A CAA certified technician will inspect the chip on the windshield prior to repairing to ensure it is serviceable. During the process of repairing the windshield, additional damage may occur. In the unlikely event that this occurs, CAA shall not be held liable for the replacement or reimbursement costs.  

Is your windshield repairable?

Three main factors in evaluating a windshield’s damage are size, depth and location. Larger or deeper cracks near the edge of your windshield are much more likely to require replacement but there are also signs that indicate your windshield is repairable. Once you have assessed that your chip is serviceable, book an appointment and one of our certified technicians will repair your windshield chip, right at your home. 

windshield chip diagram

Here are some signs your windshield is repairable:

  • The chip does not exceed the size of a dime; a diameter of approximately 18 mm
  • A chip is located with a minimum of 40 mm between the point of impact and the edge of the windshield
  • The outer layer of glass on the windshield is the only area damaged
  • There is no large, complex damage or visible cracks
  • The chip does not obstruct the driver’s line of sight, which is approximately 300 mm wide and positioned above the middle of the steering wheel

Book an appointment

 

Where is Mobile Chip Repair available?

At this time, CAA Mobile Chip Repair is only available in select regions of Greater Ottawa and Thunder Bay. Review our service map prior to scheduling your appointment to verify your region. If you accidentally schedule service in a different region than where you live, CAA may contact you to reschedule your appointment based on availability.

Greater Ottawa service areas

K1V: If you're located north of Hunt Club Road, select Ottawa East. If you're located south of Hunt Club Road, select Ottawa South.

 

 

Ottawa Service Map for Pit Crew Services

Service Map for Mobile Tire Service in Thunder Bay by Postal Code

Thunder Bay service areas

Why book an appointment?

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Contactless

Enjoy a safe, remote experience by booking online and receiving services from the comfort of your home.

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Member pricing

We offer benefits like top-ups and free inspections with our at-home automotive services, so you pay less—advantages you won't find elsewhere.

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Certified experts

Our trusted, industry-certified technicians and mechanics provide quality service with the best technology. 

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Trusted partners

CAA Pit Crew services are powered by partners who meet our strict standards, guaranteeing you’ll always get quality service.

Other Pit Crew services

Mobile Chip Repair FAQ

It is best to fix it as soon as possible so the crack does not grow. If a chip grows too much, windshield chip repair may no longer be an option, and your windshield may need to be replaced.

All eligible chip repairs are at the expense of the CAA Member.

We will not perform the service on the street for the safety of our technicians. The Member must make alternative arrangements for a safe location.

The service technician will have wheel chocks, so as long as the slope is not extreme, there should not be a problem.

Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.

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