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Read the latest COVID-19 updates from CAA North & East Ontario.
CAA Stores are open for curbside pick-up, as well as virtual appointments by phone and email! Click here for details (terms and conditions apply).

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Frequently Asked Questions

Your CAA Membership offers a variety of Membership types, coverage options and benefits. If you have any questions, you're on the right page. You can also check out our Membership Handbook - your guide to CAA Membership services and benefits.

Please review the list of frequently asked questions, and if you are unable to locate your question, please send your question to our Membership Team.

General Questions

A CAA Membership covers the individual Member and not the vehicle. One family member needs to be a primary Member and then others can be added as an associate for a discounted rate.

Please visit our Membership page to see the price of a CAA Membership and the full list of benefits.

Read about our full list of CAA Membership benefits here.

 All plans include best-in-class 24/7 roadside assistance, with services such as fuel delivery, battery service, flat tire service, locksmith coverage, and bike assist. You will also save instantly with our CAA Rewards partners, speak to our travel specialists to book your next vacation, or get member-exclusive discounts on auto, home and travel insurance.

Click here to determine if your home location falls within the CAA North & East Ontario (CAA NEO) territory.  The primary member must live in our territory in order to buy a membership from CAA NEO.  If you live elsewhere in Canada, please contact the club for that region to sign up or visit caa.ca to determine which club services your region.

CAA North & East Ontario uses Verisign to certify customers are dealing with a legitimate site. Click the Verisign logo at the bottom of the form. You will also note the "lock" pops up on our membership screens where financial transactions need to be secured.

CAA North & East Ontario's membership payments issue a statement of completion that you may wish to print. This document also lists your membership number. For Members who have listed their e-mail address on their CAA account, a receipt is automatically e-mailed when a payment transaction is completed.

Your Membership card(s) will be processed and delivered within 4-6 weeks.

Additional family members can be added to your CAA account as Associate Members. Family members must live at the same address as the Primary member to qualify. Please click here to see the pricing available for family members.

CAA North & East Ontario now uses fully online routines.  Membership records are updated immediately. All paid up Members are entitled to all services with one exception. CAA Classic roadside benefits become active 24 hours following join up. CAA Plus/Plus RV roadside benefits become active 48 hours following join up (or upgrade).

Visit your online MyAccount to:

  • Update your account information
  • Upgrade your coverage / Add an associate
  • Renew your Membership

It is preferred that Members correct/update their account information prior to making a payment. As noted above, if your e-mail is listed on your CAA account this will automatically cause a receipt to be sent to you for any transaction.

You can either renew online as your expiry date approaches or you can sign up for Auto-Renew (by credit card or by bank withdrawal debits). Auto-Renew provides the benefit of continuous CAA service.

If you have lost your CAA Membership Card and need to get a new one please email the Membership Department or call 1-844-252-3648.

eStatement Questions

Signing up for an eStatement will allow you to view your bill statement online.

To register, please login to MyAccount to sign up for eStatement.

No, there is no charge for this service.

When you sign up for eStatement, you will be sent an e-mail notification 30 days prior to your membership fees coming due. If you pay immediately than you are done for another year. If you do not pay, a second email will be sent 7 business days days prior to your membership renewal date.

Yes, your most up-to-date account information will continue to be available, including personal information, CAA Dollar balance and the ability to add new Associate Members.

Yes, we secure your private information using a VeriSign SSL Certificate. All Information sent from your browser to our servers is encrypted using SSL technology before transmission.

If you have double-checked your account information and still cannot login, please email the Membership Team or call 1-844-252-3648.