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Frequently Asked Questions

A CAA Membership offers a variety of Membership types, coverage options and benefits. If you have any questions, you're on the right page. You can also check out our Membership Handbook - your guide to CAA Membership services and benefits.

Please review the list of frequently asked questions, and if you are unable to locate your question, please send your question to our Membership Team.

General Questions

Check out our territory map to determine if your home location falls within the CAA North & East Ontario (CAANEO) territory.  The Primary Member must live in our territory in order to buy a Membership from CAANEO.  If you live elsewhere in Canada, please contact the club closest to you to sign up or visit caa.ca to determine which club services your region.

No, a CAA Membership covers the individual Member and not the vehicle. One family member needs to be a Primary Member and then others can be added as an Associate(s) for a discounted rate.

Please visit our Membership page to see the price of a CAA Membership and the full list of benefits.

Read our full list of CAA Membership benefits here.

CAA Classic, Plus and Premier plans include best-in-class 24/7 roadside assistance, with services such as fuel delivery, battery service, flat tire service, locksmith coverage, and more. All CAA Membership plans include bike assist, as well as savings on fuel, auto and home insurance, dining out, travel bookings, automotive services, and more.

Members who join, transfer-in or reactivate their Memberships will be automatically registered for the CAA Auto Renew Payment Plan. All CAA Memberships are annual Memberships, regardless of whether it is paid in one lump sum or in 12 payments. You can pay your Membership dues by either credit card or pre-authorized debit withdrawal.

CAA North & East Ontario uses Verisign to certify customers are dealing with a legitimate site. You will also see the "lock" next to the browser URL to confirm your connection is secure.

Upon completion of payment, a receipt will be sent via email to the email address listed on your Membership account. The receipt also lists your Membership number.

CAA Everyday and Classic® Emergency Roadside Service benefits become active 24 hours after joining and payment has been applied. CAA Plus®/ Plus RV® and Premier®/Premier RV® roadside assistance benefits become active 48 hours after joining or upgrading, and payment has been applied. All other benefits can be used immediately.

Your Membership card(s) will be processed and delivered within 4-6 weeks. Physical CAA Membership Cards are valid for five (5) years, with dues billed annually.

If you have lost your CAA Membership Card and need to get a new one please email the Membership Department or call 1-800-267-8713.

Additional family members can be added to your CAA account as Associate Members. An Associate Member must live at the same address as the Primary Member to qualify. An Associate Membership must also be the same or lower coverage than the Primary Membership, e.g., if the Primary Member is CAA Plus level, the Associates can be Everyday, Classic, or Plus, but not Premier. You can see the pricing for family members here.

eStatement Questions

eStatements are electronic statements sent to the Primary Member as a reminder of an upcoming Membership renewal. Once received you can log into My Account to view your statement with Membership dues.

No, there is no charge for this service. All CAA Members are automatically signed up for eStatements as long as there is an email address on the Membership account.

Yes, we secure your private information using a VeriSign SSL Certificate. All Information sent from your browser to our servers is encrypted using SSL technology before transmission.

You will be sent an email notification approximately 30 days prior to your membership fees coming due.