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Read the latest updates for COVID-19 (Coronavirus) from CAA North & East Ontario.
All CAA Travel stores are now open! Curbside pickup and appointments are still available upon request. Click here for details.

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CAA Travel Stores Now Open for Curbside Pickup

Ottawa, ON May 19, 2020 – CAA North & East Ontario Travel Stores are open for curbside pickup. Following the Province of Ontario’s Framework for Reopening our Province, CAA NEO travel stores with street-level entrances are now offering curbside pickup. Hours for pickup service are Monday to Saturday, 12:00 – 4:00p.m. with a 24-hour call-ahead required.

Luggage, travel accessories, maps, travel brochures, TourBooks®, Triptiks® etc. can be ordered in advance by calling ahead, prepaying over the phone, and arranging curbside pickup.

“We are ensuring our practices are aligned with guidance from public health and government organizations. The health and wellbeing of our customers and staff remains our top priority,” says Jeff Walker, CEO, CAA North & East Ontario. “We want to thank our Members for their patience and loyalty, and we welcome them back as we progress toward a gradual full re-opening,” says Walker.

CAA NEO travel agents remain available for travel, membership and insurance inquiries over the phone, six days a week, 9:00 a.m. – 5:00 p.m.

For additional details, or call:


CAA NEO Travel Call Centre 1-800-267-8713               Ottawa Area Travel Stores:

CAA Parry Sound, 705-746-9305                                      CAA Travel Hunt Club, 613-736-9676

CAA North Bay, 705-474-8230                                          CAA Nepean, 613-729-0707

CAA Sudbury, 705-522-0000                                            CAA Orleans, 613-841-6441

CAA Thunder Bay, 807-345-1261                                      CAA Stittsville, 613-836-7422

Note:  CAA NEO Travel Parry Sound is closed Saturdays.

CAA North & East Ontario (CAA NEO) provides more than 300,000 members in the region with emergency roadside service, complete automotive and travel services, member savings, and comprehensive insurance services. CAA NEO is part of a larger federation of eight CAA Clubs across Canada committed to providing exceptional service to more than six million members coast-to-coast, as well as advocating on issues of concern including road safety, the environment, mobility, infrastructure and consumer protection. To join, visit

For more information, please contact:
Mandy Chepeka
Communications Manager
CAA North & East Ontario
Mobile: 613 737 1253