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Things to know before booking
- Please note: The chip repair season has closed. We will reopen the calendar in May 2025.
- Currently, Mobile Chip Repair is only available in select regions of Greater Ottawa and Thunder Bay.
- Appointments must be booked online, at least 48 hours in advance. Bookings will not be accepted through our call centres.
- Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.
- Log in to your CAA My Account.
- Click 'Book Now' and proceed with the booking process.
- After completing the necessary steps, you will receive a confirmation email.
If you have any inquiries or need assistance, we encourage you to contact our dedicated Pit Crew support team at pitcrew@caaneo.ca or (613) 480-6403.
*Price listed is per chip. Due to safety standards, there can only be a maximum of 2 chips on the windshield before it needs to be replaced. A CAA certified technician will inspect the chip on the windshield prior to repairing to ensure it is serviceable. During the process of repairing the windshield, additional damage may occur. In the unlikely event that this occurs, CAA shall not be held liable for the replacement or reimbursement costs.
Is your windshield repairable?
Three main factors in evaluating a windshield’s damage are size, depth and location. Larger or deeper cracks near the edge of your windshield are much more likely to require replacement but there are also signs that indicate your windshield is repairable. Once you have assessed that your chip is serviceable, book an appointment and one of our certified technicians will repair your windshield chip, right at your home.
Here are some signs your windshield is repairable:
- The chip does not exceed the size of a dime; a diameter of approximately 18 mm
- A chip is located with a minimum of 40 mm between the point of impact and the edge of the windshield
- The outer layer of glass on the windshield is the only area damaged
- There is no large, complex damage or visible cracks
- The chip does not obstruct the driver’s line of sight, which is approximately 300 mm wide and positioned above the middle of the steering wheel
Where is Mobile Chip Repair available?
At this time, CAA Mobile Chip Repair is only available in select regions of Greater Ottawa and Thunder Bay. Review our service map prior to scheduling your appointment to verify your region. If you accidentally schedule service in a different region than where you live, CAA may contact you to reschedule your appointment based on availability.
Greater Ottawa service areas
K1V: If you're located north of Hunt Club Road, select Ottawa East. If you're located south of Hunt Club Road, select Ottawa South.
Thunder Bay service areas
Why book an appointment?
Contactless
Member pricing
Certified experts
Trusted partners
Mobile Chip Repair FAQ
It is best to fix it as soon as possible so the crack does not grow. If a chip grows too much, windshield chip repair may no longer be an option, and your windshield may need to be replaced.
All eligible chip repairs are at the expense of the CAA Member.
We will not perform the service on the street for the safety of our technicians. The Member must make alternative arrangements for a safe location.
The service technician will have wheel chocks, so as long as the slope is not extreme, there should not be a problem.
Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.
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1. Visit caaneo.ca/termsandconditions for full Membership Terms and Conditions. Terms and conditions apply.
Price listed is per chip. Due to safety standards, there can only be a maximum of 2 chips on the windshield before it needs to be replaced. CAA Mobile Chip Repair is currently only available in select regions of Greater Ottawa and Thunder Bay. Availability is subject to change. Service is only available to active CAA Members in good standing (Membership paid in full by Membership expiry date). A CAA certified technician will inspect the chip on the windshield prior to repairing to ensure it is serviceable. If the chip is deemed serviceable after the inspection, and a crack develops in the process of repairing the windshield, resulting in a replacement, CAA shall not be held liable for the replacement or reimbursement costs. CAA Mobile Chip Repair is only available for cars, SUVs, and trucks up to 1/2 ton. We cannot service commercial vehicles, trailers, RVs or campers at this time. Service can take 60 minutes to perform. CAA Member must be present at time of appointment and remain during the duration of the service. Wiper Blade Inspection is an optional service. Option to replace wipers during the service is available for an additional cost. Pricing depends on make and model of vehicle. CAA and our automotive partners reserve the right to refuse service in the event the vehicle is deemed unsafe by the service technician. Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability. CAA Mobile Chip Repair will not count as an entitlement to the Membership.
