CAA North & East Ontario is committed to providing a barrier-free environment for our clients/customers, patients, students, employees, job applicants, suppliers, visitors, and other stakeholders who enter our premises, access our information, or use our transportation services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard and the Integrated Accessibility Standards Regulation for Information and Communications, Employment, Transportation, and the Design of Public Spaces.

Our commitment

·         CAA North & East Ontario's Statement of commitment to accessibility

·         CAA North & East Ontario's AODA standard

·         CAA North & East Ontario's IASR employment standards

Digital accessibility

CAA North & East Ontario is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.0, Level A and AA and complying with the Accessibility for Ontarians with Disabilities Act (AODA) effective communication requirements, and other applicable regulations.

Ongoing Improvements

CAA North & East Ontario is dedicated to continuously improving how we deliver our services to ensure everyone has equal opportunity to enjoy our products and services.

View our 2023 to 2028 Accessibility Plan.

You’ll enjoy peace of mind, knowing CAA is always there for you. Whether you visit us in-store or online, we want everyone to enjoy the benefits of being a CAA member.

Feedback

We want to hear from you if you encounter any accessibility barriers.

Please contact accessibility@caaneo.on.ca.