Overview

We are seeking a passionate and community-driven at-home travel consultant to assist our Members with their Membership and Travel needs. This role offers a flexible schedule of 37.5 hours per week, including some Saturdays and Sundays, allowing you to work with autonomy. If you are currently a sales-focused independent agent looking for the same flexibility, but the security of a salary and benefits, this is an excellent opportunity for you to work with a trusted travel agency and one of the most recognizable travel brands in Canada.

As a Home-Based Travel Consultant for CAA North and East Ontario, you will play a key role in the development of a book of business for Members in the Cornwall area. Your entrepreneurial spirit and expertise in various destinations, travel trends, and budgeting will help create personalized travel experiences for our members.

Responsibilities

Travel Planning and Client Consultation:

• Conduct thorough consultations with clients to understand their travel preferences, budget, and special requirements.
• Recommend suitable destinations, accommodations, transportation options, and activities based on client preferences and current travel trends.
• Create personalized travel itineraries that align with each client's unique needs and desires.

Travel Insurance Sales:

• Offer and sell travel insurance policies to clients, emphasizing the importance of coverage for unforeseen events during their travels.
• Provide guidance on selecting insurance options that align with their specific needs.

Booking and Reservation Management:

• Handle all aspects of travel bookings, including flights, hotels, car rentals, cruises, tours, and other travel-related services.
• Ensure the accuracy of reservations, promptly confirm bookings, and maintain clear communication with clients throughout the booking process.
• Manage changes to bookings, cancellations, and rebooking as needed.

Financial Management and Transparency:

• Present pricing options and financial breakdowns transparently to clients.
• Process payments, deposits, and refunds in accordance with company policies and industry standards.
• Maintain accurate financial records and documentation.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Travel Industry Council of Ontario (TICO) certification is required.
• Completion of Travel Agency Certification course from an established and recognized institution
• Certified Travel Counsellor (CTC) designation or active pursuit thereof is required.
• Previous experience in a relevant travel sales role.

Knowledge & Skills

• Complete knowledge of Apollo and Travelport + GDS
• Must possess the comfort level and drive to succeed in a part-commission sales environment
• Self-motivated with the ability to build and retain a loyal clientele
• Exceptional customer service and communication skills
• Fluency in both Official Languages is desirable

Compensation

• Base Salary: $36,500 - $44,000
• Generous Sales Incentive Structure
• Health & Dental Plan
• Pension Plan
• 3 Weeks Vacation
• CAA Membership

Employment is contingent on a satisfactory Criminal Background Check, credit check, and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process