fleet of business vans

Commercial roadside reimbursement

If CAA/AAA service is not available, a Business Member may acquire their own service and apply for reimbursement.

Worker sitting on the edge of his company van

Applying for reimbursement is easy

Scan original invoices with receipts and email them to ersreimbursements@caaneo.ca within 30 days or mail the printable form and requested documents to:

CAA NEO
Attention: Reimbursements
P.O. Box 8350 STN T CSC
Ottawa, ON K1G 3T2

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Eligibility requirements

A CAA Business Membership covers the specific vehicle (year, make, model, license plate) listed on the Membership when that vehicle becomes disabled. To ensure that CAA Business Members receive quality road service, CAA/AAA has contracted qualified facilities to provide Members with roadside assistance 24 hours a day, 365 days a year.


If CAA/AAA service is not available, a CAA Business Membership may acquire their own service, pay for it and submit the original invoice to CAA North and East Ontario (CAANEO) within 30 days.  


If the CAA/AAA service was available but not used, reimbursement consideration will be made at the local contract station rate, subject to approval by CAANEO.  CAA NEO will reimburse the Member for the service normally provided under the Membership. In instances where the CAA contractor’s access is legally restricted (e.g. toll road, limited-access highway), full reimbursement will be provided for towing back to the service facility or nearest exit.

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The following reimbursement considerations apply

  • The vehicle that is named on Membership must be the vehicle receiving the service.
  • Member must submit an *official receipt* that bears the business name/logo, address and phone of the qualified, registered auto service or towing facility. Generic or handwritten receipts will not be accepted. Cash register receipts are not acceptable.
  • Original receipts must be submitted to CAA within 30 day of service. To avoid delays, the original receipt must submitted, please make a copy for your files.
  • Severe weather conditions such as extreme cold, snow, heat and flooding can impact service times.  Road service may be temporarily suspended.

Please click here to view the roadside assistance services that are not covered by the Business Membership.