Member reimbursement

Roadside assistance services not covered by your Membership 

• Transportation to and/or from your disabled vehicle. (Note that CAA will help make arrangements for you, at your expense.)
• The cost of tolls, parking, ferry costs, or other expenses incurred by the tow truck when providing road service to your vehicle.
• Collision towing, where the policy of an insurance company owned by a provincial Crown Corporation operating exclusively within a province preempts CAA service.
• Second or additional trips by a service person on any one call. Second or additional trips include re-tows from a residence or a non-garage to a repair facility, re-tows from a repair facility to a repair facility and re-tows from a repair facility to a residence. CAA will not tow a repaired vehicle from a garage.
• Abandoned vehicles, towing to a salvage yard, a vehicle that either needs or has failed a safety inspection, or a vehicle impounded due to a legal infraction.
• Vehicles that are not plated, not licensed, not insured, or that are currently not legal to drive.
• Towing out of a dealership.
• Service to a vehicle willfully driven into an area not regularly travelled, e.g., vacant lot, open fields, beaches, private or recreational roads, yards, gravel, mud or snow-filled driveways or alleys (CAA service personnel will not shovel snow), construction sites, unmaintained roads, frozen bodies of water and ice roads, fire routes or other locations that cannot be accessed safely. CAA service personnel reserve the right to assess the road and determine its accessibility.
• Service to vehicles used in competition at races or drag races.
• Transportation of vehicles or trailers from one place to another where there is no mechanical issue. This includes moving trailers from one campground to another or to a residence. Destination trailers or park model trailers are not covered under any level of CAA Memberships.
• Service to school buses and vehicles for hire; including taxis, limousines, Lyfts, Ubers, and similar.
• Vehicles that are being used as courier or delivery vehicles.
• Vehicles modified from the original manufacturer's specifications are not covered under any Membership.
• Vehicles that have been raised, lowered or have oversized tires are not covered under any Membership (winter tires are not considered a modification).
• Vehicles that have additional equipment such as (but not limited to) salt spreaders or water tanks or plow blades, are not covered under any Membership level unless the equipment is removed.
• Charges for towing light-duty trailers may be the responsibility of the Member. Trailers, including motorcycle cargo trailers, are covered only by RV Memberships.
• Impound and storage fees due to towing, as a result of infractions of local ordinances or laws. The CAA Membership does not cover towing out of an impound yard.
• Loaded vehicles are not eligible for service. We may ask you to unload your vehicle or trailer prior to providing service.
• If a second service driver is required, the service will count as two service calls. This includes (but is not limited to) a safety blocker, second winch truck, help loading a vehicle, and some tows out of an underground facility.
• Members may not request flatbed service trucks. Some exceptions apply. CAA will always send a service vehicle appropriate to the situation, as per the AAA towing manual.
• Requests for a specific contractor; CAA will dispatch a contractor based on availability and proximity to your location.
• CAA roadside assistance is not provided for commercial fleets used to operate a business. Membership services cannot be used for mechanic garages, dealerships or used car brokers, or individuals buying, selling, or shipping vehicles.
• Cost of parts, labour, and repairs.
• The re-installation or re-connection of a drive shaft or any other equipment that needs to be removed or disconnected for service.
• Damage to a locked vehicle resulting from an attempt to gain entry.
• Windshield replacement or reimbursement costs, in the unlikely event that a windshield is damaged during Mobile Chip Repair service.
• Loss, damages or unsatisfactory workmanship resulting from a roadside assistance facility providing the service. In most areas, roadside assistance facilities are independent businesses and are not employees of CAA or its affiliates. CAA will help mediate between the Member and contractor should any vehicle damage complaints or repair work arise as a result of roadside assistance being provided by the contractor. If your vehicle cannot be made operable by providing services as listed, CAA will assist you in finding the nearest operating place of repair.
• Charges for services that exceed the benefits listed will be at the prevailing hourly service call rate or mileage rate of the region where service is provided. Rules and privileges of emergency roadside service are subject to change without notice. Members cannot use a second road service call to extend their towing distance for the same breakdown event.
• Motorcycles are not covered under a Classic Membership. Motorcycles with or without a sidecar are covered under CAA Plus® and Premier® coverage. However, due to differences in service terms in the U.S., CAA Members should expect to pay for service provided to motorcycles while travelling in the U.S. and can submit original receipts to their Club for reimbursement. Motorcycle service is not provided between December 1st and March 15th, or if there is snow on the ground or the temperature is below 0 degrees C.
• Service on a vehicle with a dealer's plate/permit, a farm plate/permit, or a service plate/permit.
• Service to a vehicle/trailer deemed, by the service provider, as unsafe and not roadworthy, or in an advanced state of disrepair.
• New Memberships or upgrades cannot be used for service on pre-existing accidents or breakdowns.
• A CAA Membership does not cover towing a vehicle in or out of storage, in or out of a garage bay, or from one location on your property to another. We will also not provide other services on a vehicle in storage.
• Service to a vehicle displaying advertisements or logos, so as to appear (in the service provider's sole judgment) to be used in connection with a business.
• Service limitations may apply when travelling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA NEO. In the U.S., the initial call must be placed with AAA to register the incident and begin the service process.
• If a Member requests a tow further than 100 kilometres away from their place of residence, CAA NEO reserves the right to review the call and contact you to advise of your options, including selecting a closer garage.
• Bringing gas to a Member at or near an open gas station.