Business Membership
CAANEO expectations of our Business Members:
- You’ll only carry one CAA Business Membership per Membership year.
- You’ll only carry one CAA Business Membership at one time.
- You’ll be respectful and professional when communicating with members of our team whether online, in our call centres or stores, on the roads, or at our events. Our team will be respectful, courteous, helpful and informative, too.
- You will not misrepresent a situation to fraudulently obtain products and services that aren’t covered by your Membership or where it isn’t appropriate for you to receive them.
- As a Business Member, you will have ready access to our Member services Terms and Conditions page and our eligible vehicles page regarding the services to which you may be entitled as a Business Member, and you should familiarize yourself with these additional terms and conditions to avoid misunderstandings. You must comply with such additional terms and conditions (as applicable) in addition to these Business Membership Terms and Conditions with respect to any of these services that you use. You may not be eligible for a service. In any situation, you are welcome to contact us with questions, compliments, and concerns.
- Like any other Member, you will abide by the rules and policies CAANEO has put in place with our products and services.
- You will not make any false or misleading claims about CAANEO’s products or the services we provide to you.
- If you decide not to renew your Business Membership or wish to make changes to it, you will let us know by phone or email. This way, CAANEO can ensure your account is updated and, if you choose not to renew, we can cancel the Membership expediently.
CAANEO may act if Members disregard our expectations:
- We reserve the right to revoke the opportunity to renew, refuse you service, limit your towing kilometres or location, impose a surcharge, or cancel your Membership for any reason , including but not limited to you not living up to the expectations listed above or by failing to abide by all applicable terms and conditions.
- CAANEO may take legal action against those people who break the law, threaten, or harass our team, CAA Members or the public, cause injury or damage CAANEO property, or the property of others while on CAANEO premises.
Pricing
Applicable taxes extra. Memberships are available to businesses and residents of North and East Ontario within the geographic boundaries set by CAANEO in its sole discretion. For specific geographic boundaries, please contact CAANEO directly. CAA Business Membership is an annual Membership. Pricing is based on a 12-month CAA Business Membership and standard rates will apply upon renewal. If a Membership is in overpayment status, Members will be credited upon renewal. See payment details below.
Unpaid Business Membership dues will result in the Membership being held in lapsed status for 90 days. While in lapsed status, the Membership tenure will remain in effect, but a Member will not be able to retain services until payment has been applied. As soon as payment has been applied with a CAANEO representative, roadside assistance will be provided without any holding periods. If the Membership remains unpaid after the 90-day lapsed period, the CAA Membership will become suspended, and the Membership tenure will end.
Cancellations can be made 90 days prior to renewal or within 90 days of joining. Refunds, less cost of services and benefits used, are only issued within 30-days of renewal or joining. The minimum refund amount is five Canadian dollars by cheque and applies to new Memberships and renewals.
Payment details
CAA Business Members must pay their annual Memberships due by Electronic Funds Transfer (EFT). We will send you a renewal notice one month before the renewal time to remind you of this arrangement and show changes (if any) to amounts for the upcoming year. Your authorization remains in effect for each 12-month Membership year. If your payment is not received/approved within 90 days of your Membership renewal date, your Membership will be suspended, and you will lose your tenure. Additional charges incurred to your Business Membership, such as mileage overages and/or Pit Crew services, will be billed monthly.
Cancellation policy
CAA Business Memberships are annual commitments. Memberships are fully refundable within the first 30 days of joining or renewing. After you cancel and your Membership expires, it will not renew.
After 30 days have passed following the activation of a new Membership or a renewal, you can make changes or request to cancel at any time; however, no partial refunds will be provided. Your Membership will remain in effect until your renewal date, when cancellation will take effect.
Mandatory email
CAANEO requires a valid email address from all Business Members to deliver your renewal statement. You may opt out of receiving marketing emails, while still receiving transactional emails.
Provision of service
CAA Business Membership roadside assistance benefits become active 24 hours after joining, and payment has been applied.
CAA roadside assistance (also referred to herein as Emergency Roadside Service, or ERS) is provided to CAA Business Members’ vehicles when the year, make, model, and license plate match the one on file for the Membership. If the information does not match, service may be refused. License plates may not be moved to another vehicle for service to be provided. Although unattended service is permitted on a CAA Business Membership, there are some situations where we will require that someone is present with the vehicle.
Each CAA Business Membership includes three roadside assistance service calls per vehicle plate per Membership year. Service calls cannot be carried over to the next Membership year. Once the number of service calls has been exceeded, CAANEO will continue to facilitate services described below; however, any services in excess of the roadside assistance maximums will be subject to service provider fees that will be billed to the Membership owner after service has been provided.
Some roadside assistance calls may require two trucks to complete the service, for example: some winches, motorcycle tows where help is needed to load the vehicle, calls requiring a safety blocker, and some underground tows or tows for a vehicle and trailer. Two trucks will count as two service calls. In situations with a vehicle and trailer, or where two vehicles are being serviced, each vehicle will count as one call even if one truck is used. Collision tows going to a collision reporting centre and then to an automotive repair facility will count as two separate service calls. For a CAA Business Membership, any service calls not covered but eligible for assistance will be billed to the Membership owner after the service is provided.
Extraction services that require two trucks will count as two calls. Members who have used the maximum number of entitled service calls for their Membership year are not eligible for reimbursements. Full roadside assistance benefits are reinstated upon the start of a new Membership year, which is the day following the Membership renewal/expiry date.
A CAA Business Membership covers select vehicles only. Dual-wheel trucks and vehicles with tires over six bolts are eligible for all services except flat-tire service. In cases where the tire has more than six bolts, it will most likely be towed to the garage of your choice to be serviced. Click here for a complete list of vehicles eligible for CAA coverage.
CAA is not responsible for the contents of any vehicle on which service is provided.
Right to refuse service
CAANEO reserves the right to refuse service or impose a surcharge, as well as to downgrade, cancel, revoke, terminate, or not renew a CAA Business Membership for any reason, including (but not limited to) harassment of CAA staff and personnel, misuse, or abuse of services, providing inaccurate or deliberately misleading information, and failure to comply with Member responsibilities and expectations as outlined in these terms and conditions.
Scope of service
Towing benefits
Towing will be provided if attempts to make a vehicle safely operable at the roadside/location have been unsuccessful. Flatbeds or dollies will be used only when required as per the CAA/AAA towing guide . Towing will only be provided in CAANEO territory within the allotted Membership coverage maximum kilometres in any direction from the point of disablement to the repair facility of a Member’s choice. If your road service call is not an emergency, we may schedule your call to another day or time in order to make resources available for priority calls.
A CAA Business Membership will receive up to 3 roadside assistance calls per Membership year; each of these roadside assistance calls can be used for tows up to 100 kms. Service will only cover the vehicle with the designated license plate as set up on the Membership. Towing beyond this set amount will be at the Member’s expense. A charge per kilometre will be applied by the service facility for any additional mileage that exceeds a Member’s coverage. These extra charges will be billed to the Membership owner to be paid upon receipt of an invoice issued by CAANEO.
In a situation where a vehicle is towing a work trailer and breaks down, we can provide towing service to both the towing vehicle and the trailer, if needed. However, both the vehicle and the trailer must have a Membership, and the services will each count as one call.
CAANEO reserves the right to determine in its sole discretion the towing equipment required to provide Emergency Roadside Service and the towing procedures to be followed. Members may not request flatbed service trucks. CAA will always send a service vehicle appropriate to the situation, as per the CAA/AAA towing guide. If a Member insists on the use of a flatbed despite the recommendation of CAA, the Member will be billed a flatbed fee for the service.
Service is limited to the territory of CAA North & East Ontario.
Reimbursements
If a vehicle on the Membership is eligible for roadside assistance, but CAA has confirmed it is not able to provide immediate roadside assistance to such vehicle, the owner of the Membership may make reasonable arrangements to pay for comparable roadside services. CAA shall consider reimbursement to the owner of the Membership upon receipt of the original invoice (which must include the amount paid, the amount of any applicable taxes, the business name and logo/mark, the make, model, and license plate of the vehicle. This must be submitted to the Member’s CAA Club within 30 days from the date that the roadside assistance was provided.
To avoid a roadside service call being charged to your Membership file, you may choose to submit towing costs incurred as a result of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your insurance claim. Similarly, you may submit towing costs to the vehicle's warrantor should they be incurred as a result of failure of warranty repairs.
For areas outside of CAANEO territory, a CAA Business Membership may provide a set number of kilometres of towing with any kilometres beyond that being billed to the Member. There is also a possibility that the owner of the Membership will be asked to obtain their own service and seek reimbursement for service used. The owner of the Membership may apply for reimbursement consideration, but a reimbursement is not guaranteed in all situations.
Extrication service
A vehicle will be extricated when it can be safely reached from a normally travelled or established thoroughfare. If special equipment, additional manpower or vehicles are required, the associated costs may be at the owner of the Membership’s expense. CAA Business Memberships are automatically covered for an additional service vehicle and service provider for up to one hour of extrication service at the scene. If a second truck is required to complete the service, it will count as two service calls . Service to unmaintained areas like a construction site will be assessed, and service will be provided if the service vehicle driver feels it is safe to do so and if his own vehicle is not compromised. The service vehicle driver’s assessment is final.
Fuel delivery
A limited supply of gasoline (up to 10 litres) will be delivered to the disabled vehicle that is on the Membership, at no charge. Coverage excludes diesel/propane. For alternative fuel types, a tow will be offered. Each service counts as one of the allotted roadside assistance calls during a Membership year. High-octane fuel cannot be guaranteed.
Lockout
If keys are locked inside a vehicle that is registered on the Membership, a service driver will be dispatched to gain entry. If keys are lost, broken or the service driver cannot gain entrance to the vehicle, CAA will provide coverage for automotive locksmith services up to $100. Coverage is for the primary, starter key only. Locksmith services cannot be used to replace a backup or “second set” of keys. Each service call counts as one of the allotted roadside assistance calls during the Membership year. If your vehicle cannot be made operable, it will be towed (in addition to, or instead of, the $100 locksmith service, if necessary), as per the scope of towing benefits. Please note that locksmith services are not available in all areas. The owner of the CAA Business Membership may have to directly pay the locksmith for the locksmith service with an independent company and apply to CAA for reimbursement consideration. Reimbursements are not guaranteed and would count as one of the service calls for the Membership year. Reimbursement for a locksmith service would be to a maximum of $100.
Flat tire
A flat tire will be replaced with the Member’s inflated and mounted spare tire. If no spare tire is available, the vehicle will be towed to the nearest repair facility or in accordance with the Membership towing limitations. Service does not include repairs, additional trips to deliver a repaired tire, installation or removal of tire chains, mounting, dismounting or shifting of tires, seasonal tire change, and a tire change on an oversized tire, or tires on some trucks/vans based on size. In the case of vans and pick up trucks, CAA may determine to tow the vehicle to a garage of the Member's choice. Vehicles may need to be unloaded before a tire is changed, depending on the weight of the load.
A tow may not be provided if there is a spare tire in good working order, and the service driver is able to complete the tire change. To avoid damage, certain vehicles will be required to tow to a garage as proper installation requires that the wheel lug torque be set to the recommended specification for the vehicle. For example, dual-wheel vehicles needing service on an inside tire require a licensed specialist and will be towed instead. Owners of the CAA Business Membership may be required to obtain their own tire service and can pursue consideration for reimbursement from CAANEO. Tow truck drivers reserve the right to decline service due to size/condition of a tire. CAA will refer the Member to a contractor that is able to service the vehicle – which may be at the Member’s expense.
Battery
CAA Battery Assist is not available for commercial vehicles. A CAA Business Membership with commercial roadside covers battery boosts as a service call on vehicles that are registered to the Membership.
CAA Drive You Home
CAA's Drive You Home service is available when it is not advisable or safe for a driver to drive their vehicle, for example if eyesight is impaired. One service call used as a tow is available to CAA Business Memberships, one per registered vehicle on the Membership, and counts as one of the allotted roadside assistance calls during a Membership year. The maximum towing distance of this service is 25 kilometres. Additional kilometres will be billed at CAA prevailing rates.
Damage claims
CAA North and East Ontario takes every precaution to ensure excellent service on more than 150,000 road service events a year. Occasionally, damage can occur.
CAA North and East Ontario takes damage claims seriously and will do a fair investigation of each incident. Damage claims must be filed in a timely manner and should be reported within 2 business days of the date of service. If you request a damage investigation after this period, there must be a valid reason, in CAA’s sole discretion. CAA may ask for back-up documentation to support this delay. No damage claims will be considered if over 14 days (not business days) from the service date.
Please supply us with the following information to ensure a fair resolution:
- The name of the corporation under which your Business Membership is registered;
- The license plate number and year, make and model of the vehicle;
- The date of the service, and where the service call was located (city and province);
- A description of the damage, location and how it occurred; and
- Any supporting documentation, including photos and statements.
Damage claim investigation requests can be submitted to caaautomotive@caaneo.ca
Service limitations
If your vehicle cannot be made operable, CAA will assist you in finding the nearest operating place of repair. If a repair facility cannot be located, CAANEO will assist you in obtaining lodging or alternative transportation, which will be at your own expense. Our goal is to get your vehicle operating under its own power. Towing or fuel will only be provided if we are not successful. Service is provided to the plated vehicle listed on the membership. License plates cannot be moved from one vehicle to another to receive road service.
CAA North and East Ontario sometimes uses automation to help you place road service calls. CAA has the right to review information submitted via automated systems and contact the Member to change the information or tow destination or refuse service if any of the submitted information contravenes any of our applicable terms and conditions.
CAA reserves the right to review and adjust Membership costs and benefits annually, based on costs associated with roadside assistance. CAA also reserves the right to: limit or suspend services during extreme weather events, civil disturbances and other unforeseen large-scale disruptions; and cancel a Membership if a review of Membership usage deems CAA services are being misused. CAA also reserves the right to change benefits and policies regarding Memberships.
In fairness to all Members, roadside assistance is not to be used as a substitute for proper vehicle maintenance. CAANEO has set reasonable limitations and regulations in the interest of all Members regarding the number of roadside assistance calls per Membership year. CAA Membership dues pay for all of CAA’s services.
All discounts, programs and benefits are subject to change without notice. It is the responsibility of the Member to adhere to the terms and conditions of a CAA Business Membership. Membership dues are adjusted annually to account for the cost of providing roadside assistance and other CAA services.
Service exclusions
A CAA Business Membership does not include:
- Service to a van or pick-up truck that is more than one ton, or with a modified bed.
- Service to a pick-up trucks or van sold as a cab chassis only.
- Transportation to and/or from your disabled vehicle. (Note that CAA will help make arrangements for you, at your expense.)
- Collision towing, where the policy of an insurance company owned by a provincial Crown Corporation operating exclusively within a province pre-empts CAA service.
- Second or additional trips by a service person on any one call. Second or additional trips include re-tows from a residence or a non-garage to a repair facility, re-tows from a repair facility to a repair facility and re-tows from a repair facility to a residence. CAA will not tow a repaired vehicle from a garage.
- Moving a license plate from one vehicle to another in order to get service on that vehicle. Service is provided to the make and model and license plate that is listed on the Membership only. If a license plate has been moved from a discontinued vehicle to a new one, it is your responsibility to contact CAA to make the change to the Membership before service is requested.
- Towing to a salvage yard, service to a vehicle that either needs or has failed a safety inspection, or service to a vehicle that has been impounded due to a legal infraction.
- Service to vehicles that are not plated, not licensed, not insured, or that are currently not legal to drive.
- Towing out of a dealership.
- Service to a vehicle willfully driven into an area not regularly travelled, e.g. vacant lot, open fields, beaches, private or recreational roads, yards, gravel, mud or snow-filled driveways or alleys (CAA service personnel will not shovel snow), unmaintained roads, frozen bodies of water and ice roads, fire routes, or other locations that cannot be accessed safely. CAA service personnel reserve the right to assess the road and determine its accessibility.
- Service to vehicles used in competitions.
- Transportation of vehicles or trailers from one place to another where there is no mechanical issue.
- Service to limousines.
- Service to pick-up trucks modified from original manufacturer’s specifications. For the purposes of this provision, “modified” does not include roof racks or bolted toolboxes.
- Service to certain vehicles that have been raised, lowered or that have oversized tires (winter tires are not considered a modification).
- Service to utility trailers either enclosed or open that are over 20 feet long, including the hitch.
- Impound and storage fees due to towing, as a result of infractions of local ordinances or laws. The CAA Business Membership does not cover towing out of an impound yard.
- Service to certain loaded vehicles may not be eligible for service. We may ask you to unload your vehicle or trailer prior to providing service.
- Requests for a specific contractor; CAA will dispatch a contractor based on availability and proximity to your location.
- Cost of parts, labour, repairs, or increased insurance premiums for any accidents or insurance claims.
- Damage to a locked vehicle resulting from an attempt to gain entry.
- Windshield replacement or reimbursement costs, in the event that a windshield is damaged during Mobile Chip Repair service.
- Compensation for losses, damages or unsatisfactory workmanship resulting from a roadside assistance facility providing the service. In most areas, roadside assistance facilities are independent businesses and are not employees of CAA or its affiliates. CAA will help mediate between the Member and contractor should any vehicle damage complaints or repair work arise as a result of roadside assistance being provided by the contractor. If your vehicle cannot be made operable by providing services as listed, CAA will assist you in finding the nearest operating place of repair.
- Service on a vehicle with a dealer’s plate/permit, or a service plate/permit.
- Service to a vehicle/trailer deemed, by the service provider, as unsafe and not roadworthy, or in an advanced state of disrepair.
- Towing a vehicle in or out of storage, in or out of a dealership, repair shop, garage bay, or from one location on your property to another. We will also not provide other services on a vehicle in storage. We are not responsible for any damage, loss or theft to the vehicle once dropped off at the location.
- Bringing gas to a Member at or near an open gas station is not covered under the Membership.
- The cost of tolls, parking, ferry costs, or other expenses incurred by the tow truck when providing road service to your vehicle.
The following further conditions and limitations apply to CAA Business Memberships:
- If there is heavy equipment or a load on a trailer which makes it unsafe to transport on a tow truck, you may be asked to remove this from the trailer before service is provided.
- If a second service driver is required, the service will count as two service calls. This includes (but is not limited to) a safety blocker, second winch truck, help loading a vehicle, and tows out of some underground facilities.
- Members may not request flatbed service trucks. Some exceptions apply. CAA will always send a service vehicle appropriate to the situation, as per the CAA/AAA towing guide.
- A CAA Business Membership cannot be used for mechanical garages, dealerships or used car brokers, or individuals buying, selling, or shipping vehicles.
- Charges for services that exceed the benefits listed will be at the prevailing hourly service call rate or mileage rate of the region where service is provided. Rules and privileges of emergency roadside assistance are subject to change without notice. Members cannot use a second road service call to extend their towing distance for the same breakdown event.
- New CAA Business Memberships cannot be used for service on pre-existing accidents or breakdowns. Wait periods are in place for service to be provided 24 hours after payment for the Membership is confirmed.
- A service provider driver may ask to see a vehicle registration to confirm that the license plate is registered to the vehicle in question.
- A CAA Business Membership only offers services within the CAA North and East Ontario territory. We currently do not offer reciprocal services with other CAA/AAA clubs in North America.
Rates
The base rate for each CAA Pit Crew service is set at the Plus Member level, offering a 10% discount on services. For detailed information on the Plus Member rate, please refer to the Pit Crew services webpage linked from this overview.
Exclusions: Please note that the discount outlined above does not apply to the purchase of new tires through CAA Mobile Tire Sales. However, the discount is applicable to the installation cost of the new tires.
Discounts
The discount specified for services is applicable only to the base service, such as an on-rim tire change, and does not extend to any add-ons, such as tire storage, unless otherwise stated. Any promotional discounts offered can be combined with the discount for base services, unless otherwise noted.
Vehicle limits and lead times
For 1 to 2 vehicles, CAA Business Members can contact Pit Crew to book the earliest available appointment. For fleets of 3 to 10 vehicles, a lead time of 7 days is required to ensure appropriate resources are arranged. For fleets of more than 10 vehicles, a lead time of 10 to 14 days will be necessary.
Requesting an appointment
CAA Business Members can request a service by calling the Pit Crew number at (613) 480-6403 or by emailing us at pitcrew@caaneo.ca.
Cancellation and reschedule policy
If you wish to cancel or reschedule your appointment, we kindly request that you do so at least 72 hours before the scheduled appointment time. Failure to provide adequate notice may result in a charge of $125+HST to your credit card. This policy allows us to better accommodate our Members and optimize our scheduling. By purchasing and booking a tire installation appointment with us, you acknowledge and agree to our cancellation and reschedule policy as described above.
Additional services
CAA Business Members may request multiple services during a single appointment, such as tire changes and detailing, by following the process outlined for appointment requests. While we will make every effort to accommodate these requests, please be aware that certain services may require specialized vehicles or equipment, which may not be available at the same time as the other requested services.
Service areas
CAA Pit Crew services are available in select regions, with each service having its own eligibility requirements. For detailed information on service eligibility, please refer to the Pit Crew services webpage linked in this overview.
Vehicle exclusions
Pit Crew services are available for cars, vans, and pickup trucks up to 1 ton. Adequate space (3 meters or 10 feet) on all sides of the vehicle is required for the service technician to work safely. Dual-wheeled vehicles (dually trucks) and vehicles over 1 ton are excluded from this service. Trailers, RVs or campers, and recreational vehicles (e.g. ATVs) are also excluded.
Scope of service
Mobile Battery Service
CAA Battery Assist is not available for commercial vehicles; however, a CAA Business Membership with commercial roadside coverage does cover battery boosts as a service call on vehicles that are registered to the Membership.
Mobile Tire Change
Mobile Tire Change is subject to specific locations. It is a service available to CAA Business Memberships and does not count as an allotted roadside assistance call. Mobile Tire Change is available at an additional cost. Mobile Tire Change covers tires that are on or off rims. Mobile Tire Change does not include balancing or the cost of the tires, which is at Members’ expense.
Mobile Oil Change
Mobile Oil Change is subject to specific locations and is available year-round, weather permitting. It is a service available to CAA Business Memberships and does not count as an allotted roadside assistance call. Mobile Oil Change is available at an additional cost based on the vehicle size and grade of oil. Service for oil grades Semi Synthetic and Full Synthetic include an oil filter and 5 litres of oil. Additional litres are subject to an additional cost, depending on the size of the vehicle and the oil requirement. Some specialized fuel types like Euro Spec may not be available.
Mobile Chip Repair
Mobile Chip Repair is subject to specific locations and is available from May to September, weather permitting. It is an easy and affordable service that is available for CAA Business Memberships and does not count as an allotted roadside assistance call. Mobile Chip Repair is available at an additional cost. Due to safety standards, there can only be a maximum of 2 chips on the windshield before it needs to be replaced. A CAA certified technician will inspect the chip on the windshield prior to repairing to ensure it is serviceable. The CAA technician’s decision is final. During the process of repairing the windshield, additional damage may occur. In the unlikely event that this occurs, CAA is not liable for the replacement or reimbursement costs.
Mobile Auto Detailing
Mobile Auto Detailing is available in specific locations from May to September, weather permitting. The following detailing packages are not available: Basic Interior Detailing, Full Interior Detailing, and The Works. Cab cleanouts are offered at an additional cost, based on vehicle size and condition. This service is convenient, affordable, and contactless, available exclusively for CAA Business Members, and does not count as an allotted roadside assistance call. Prior to starting the service, a technician will conduct a full inspection of the vehicle's condition. Additional service fees may be assessed at that time.
Mobile Tire Sales
CAA Mobile Tire Sales is subject to specific locations and availability. Mobile Tire Sales requires tire installation at the time of delivery to your home, workplace or location of your choice. It is a service available for CAA Business Members and does not count as an allotted roadside assistance call. Installation is included with the purchase of new tires.
Tire Purchase Remorse Period: If you need to cancel your tire purchase, you will need to inform us within 24 hours of making the purchase. Failure to provide notice within 24 hours may result in a 15% restocking fee.
Return Policy: Tires can be returned with a 15% restocking fee up to 72 hours before the installation date. Tires on sale cannot be returned. Tires that have been mounted to a vehicle cannot be returned.
Mobile Bike Service
CAA Mobile Bike Service is subject to specific locations and weather-dependent conditions. It is an easy and affordable service that is available exclusively for CAA Members and does not count as an allotted roadside assistance call. Mobile Bike Service is available at an additional cost based on the Membership level. The service is limited to select bike types. CAA does not work on e-bike motors, batteries, or electrical wiring. Additional services or modifications not included in the original booking may be declined. If approved, these additional requests will incur extra charges.
Employee Membership
CAANEO expectations:
- Your employees will only carry one CAA Membership per Membership year.
- Your employees will be respectful and professional when communicating with members of our team whether online, in our call centres or stores, on the roads, or at our events. Our team will be respectful, courteous, helpful and informative, too.
- Your employees will not misrepresent a situation to fraudulently obtain products and services that aren’t covered by their Membership or where it isn’t appropriate for your employees to receive them.
- Your employees will have ready access to our Terms and Conditions page and our eligible vehicles page and should familiarize yourself with them to avoid misunderstandings. You may not be eligible for a service. In any situation, your employees are welcome to contact us with questions, compliments, and concerns. Like any other Member, your employees will abide by the rules and policies CAANEO has put in place with our products and services.
- If you decide not to renew your Business Membership or wish to make changes to it, you will let us know by email (business@caaneo.ca). This way, CAANEO can ensure your account is updated and, if you choose not to renew, we can cancel the Membership expediently.
CAANEO may act if Members disregard our expectations:
- We reserve the right to revoke the opportunity to renew, refuse service, limit towing kilometres or location, impose a surcharge, or cancel your employee membership for any reason, including but not limited to your employee not living up to the expectations listed above or by failing to abide by the Terms and Conditions outlined in detail on our website.
- In rare circumstances, CAANEO may take legal action against those people who break the law, threaten, or harass our team, CAA Members or the public, cause injury or damage CAANEO property, or the property of others while on CAANEO premises.
Pricing
Applicable taxes extra. The Business Member is eligible to offer Employee Memberships to staff at a business rate, with discounts of up to twenty five percent (25%).
Business Employee Memberships are available to residents of North and East Ontario within the geographic boundaries set by CAANEO in its sole discretion. For specific geographic boundaries, please contact CAANEO directly. CAA Business Employee Membership is an annual Membership. Pricing is based on annual CAA Business Employee Membership and standard rates will apply upon renewal. See Payment details below.
Unpaid Business Employee Membership dues will result in the Memberships being held in lapsed status for 90 days. While in lapsed status, the Membership tenure will remain in effect, but an employee will not be able to retain services until payment has been applied. As soon as payment has been applied with a CAANEO representative, roadside assistance will be provided without any holding periods. If the Membership remains unpaid after the 90-day lapsed period, the CAA Business Employee Membership will become suspended, and tenure.
Cancellations can be made at the time of renewal or within 30 days of joining. Refunds, less cost of services used, are only issued within 30 days of renewing or joining. The minimum refund amount is five Canadian dollars by cheque and applies to new Memberships and renewals.
Payment details
CAA Business Members must pay for the Business Employee Memberships annually by Electronic Funds Transfer (EFT). You will be contacted 90 days prior to your renewal date to confirm any changes to the business employee memberships. An invoice will be issued 30 to 40 days before renewal, giving you time to review and update your employee list if needed. To ensure accurate billing, please notify us of any employee removals before making payment. Payment is required prior to the Membership expiry date. A renewal notice will also be sent approximately one month before the renewal date, outlining any changes to the upcoming year’s fees. If your payment is not received and approved within 90 days of the renewal date, all employee memberships under the Business Member account will be terminated, and the agreement will be considered null and void.
Cancellation policy
CAA Business Employee Memberships are annual commitments. Memberships are fully refundable within the first 30 days of joining or renewing. Once the memberships are cancelled and expires, it will not be eligible for renewal under the business discount.
You can make changes or request to cancel at any time, however no partial refunds will be provided. The Memberships will remain in effect until your renewal date.
If you choose to discontinue the Employee Membership solution or if an employee is no longer with your organization, the employee retains the right to continue their Membership at the public in-market rate. The employee will have the sole option to renew or cancel their Membership at the applicable standard rate.
Mandatory email
CAANEO requires a valid personal email address of all employees from all Business Members to deliver your renewal statement. You may opt out of receiving marketing emails, while still receiving transactional emails.