Whether you need a tow truck or battery boost, have run out of gas or locked your keys in the car, we're here to help. From the time you place your call, to tracking its progress with Service Tracker on the CAA App, you're in good hands with CAA's roadside heroes. We've made a name for ourselves by providing world-class service to our Members for decades - it's part of the reason we're one of Canada's Most Trusted Brands.
Getting you up and running is always our first priority, but if that isn’t possible, we’ll get your car home or to your mechanic using one of your service calls. Depending on your Membership level, you could be covered for up to 320kms.
Dead battery? We will come to you and test and/or boost your car’s battery. If it needs to be replaced, we can install a new one on the spot, and you’ll save on the battery. Testing, delivery and installation are all included.
If you get a flat tire, we’ll install your vehicle’s spare tire, as long as it’s inflated and serviceable. Before calling CAA, please ensure that any specialty key to remove the lug nuts is available.
Running out of fuel isn’t as uncommon as you might think. If this happens to you, CAA’s Emergency Fuel Delivery service will provide you with enough to make it to the next available service station.
Pedal with peace of mind. Every CAA Membership includes Bike Assist - our roadside assistance for your bicycle. If you run into a problem, we’ll get you and your bike home safely.
If your keys are locked in the vehicle, service will be sent to gain entry. If your keys are lost, broken, or we can’t gain entry into your vehicle, CAA provides up to $50 for locksmith service for Basic Members and up to $100 for Plus & Premier Members.
| Number of Service Calls | 5 | 4 | 4 |
|---|---|---|---|
| 24/7 Roadside | Yes | Yes | Yes |
| Bike Assist | Yes | Yes | Yes |
| Towing Distance | Up to 320 km (one) Up to 200 km (four) | Up to 200 km | Up to 10 km |
| Family Add-On | Add a Family member for $165/year* | Add a Family member for $125/year* | Add a Family member for $75/year* |
| Fuel Savings at Shell | Save 3¢/L on fuel and save 10% in-store and on car washes† | Save 3¢/L on fuel and save 10% in-store and on car washes† | Save 3¢/L on fuel and save 10% in-store and on car washes† |
| Restaurant Partners | Save up to 10% | Save up to 10% | Save up to 10% |
| Save on Tickets¹ | Save up to 32% on select Ottawa Senators tickets.¹ | Save up to 32% on select Ottawa Senators tickets.¹ | Save up to 32% on select Ottawa Senators tickets.¹ |
| Retail Partners | Save up to 10% | Save up to 10% | Save up to 10% |
| CAA Auto Insurance² | Save up to 20%² | Save up to 20%² | Save up to 20%² |
| CAA Home Insurance² | Save up to 10%² | Save up to 10%² | Save up to 10%² |
| Save more when you bundle CAA Auto & Home Insurance³ | Save 10% on Auto Insurance and up to 12.5% on home insurance³ | Save 10% on Auto Insurance and up to 12.5% on Home Insurance³ | Save 10% on Auto Insurance and up to 12.5% on Home Insurance³ |
| CAA Protect Benefits⁴ | Free Will Kit and Maple online medical doctor health services⁴ | Free Will Kit and Maple online medical doctor health services⁴ | Free Will Kit and Maple online medical doctor health services⁴ |
| Pet Insurance⁵ | Save 13.5%⁵ | Save 13.5%⁵ | Save 13.5%⁵ |
| CAA Travel Insurance⁶ | Up to 20% Off⁶ | 10% Off⁶ | 10% Off⁶ |
| Mobile Auto Repair⁷ | Vehicle diagnostic and multipoint inspections⁷ | Vehicle diagnostic and multipoint inspections⁷ | Vehicle diagnostic and multipoint inspections⁷ |
| Mobile Tire Service⁷ | Starting from $79.95⁷ | Starting from $89.95⁷ | Starting from $99.95⁷ |
| Mobile Oil Change⁷ | Starting from $118.95⁷ | Starting from $128.95⁷ | Starting from $138.95⁷ |
| Mobile Chip Repair⁷ | $79.95⁷ | $89.95⁷ | $99.95⁷ |
| Mobile Auto Detailing⁷ | Starting from $128.95⁷ | Starting from $138.95⁷ | Starting from $148.95⁷ |
| CAA Store⁸ | 20% Off⁸ | 15% Off⁸ | 10% Off⁸ |
| Travel Booking Fees⁹ | 6 Fees Covered⁹ | 4 Fees Covered⁹ | 2 Fees Covered⁹ |
| CAA Vacations | Access to exclusive benefits | Access to exclusive benefits | Access to exclusive benefits |
| Hotels | Up to 15% Off | Up to 15% Off | Up to 15% off |
| Car Rentals | Save up to 20% | Save up to 20% | Save up to 20% |
| National's Emerald Club Benefits | Emerald Club® Executive Elite | Emerald Club® Executive | Emerald Club® |
| Passport Photos | 1 Free Print Set | 1 Free Print Set | $8.50 + HST |
| Motorcycle Coverage | Yes | Yes | — |
| RV Add-On | Add Premier RV for $160/year* | Add Plus RV for $160/year* | — |
| Fuel Delivery | Free delivery & fuel | Free delivery & fuel | Free delivery |
| Battery Service | Yes | Yes | Yes |
| Vehicle Battery Discount | Save up to $25 | Save up to $25 | Save up to $25 |
| Flat Tire Service | Yes | Yes | Yes |
| Locksmith Coverage (Auto) | Up to $100 | Up to $100 | Up to $50 |
| Drive You Home | Yes - up to 25 km | Yes - up to 25 km | — |
| Two Day Car Replacement | Yes | — | — |
The above table is a summary of benefits and services included under each Membership level. For complete details, rules, and regulations, please visit caaneo.ca/termsandconditions, call 1-844-252-3648, or visit a CAA Store for more information. A CAA Membership covers you in any car, not just your own – even if you’re just a passenger. Fuel delivery, locksmith, battery, flat tire, extrication services, towing, bike assist, drive you home each count as one of the Members’ allotted roadside service calls during each Member year. Visit caaneo.ca/termsandconditions for full Membership Terms and Conditions.
How CAA Leaves your Manufacturer's Roadside Assistance Plan in the Dust
