Know your rights
The Government of Canada has implemented federal rules to help protect air travellers for many years, but for the average traveller, they can be difficult to understand. CAA's interactive guide helps travellers to better understand the policies in place during flight disruptions and answer common questions.
It's easy to use the Air Passenger Help Guide
In just a few simple clicks, see everything you need to know if you experience a flight cancellation or delay, tarmac delay, denied boarding, trouble with refunds, lost baggage and more.
Open the guide
Define the issue
Answer questions
Find your answer
Three steps to travelling confidently
Have questions? Contact a travel expert
If you need help planning your next trip, book an appointment with a CAA Travel Consultant or call today.
Disclaimer: This tool is not intended to provide legal advice. All information provided here is for information purposes only and not intended to be a substitute for official government guidance or professional legal advice. Read full disclaimer here.
1. CAA Travel Insurance is provided by Orion Travel Insurance and underwritten by Echelon Insurance. Certain exclusions, limitations and restrictions apply. Subject to change without notice. A Medical Questionnaire is required if you are 60 years of age and older. Quotes are valid for 30 days. Applies to CAA Members in good standing (CAA Membership dues paid in full by Membership expiry date). Up to twenty percent (20%) savings applies to the total premium excluding applicable taxes. Minimum premium applies. Subject to change without notice. Excludes Visitors to Canada Insurance. CAA Everyday, Classic®, and Plus® Members save 10%. CAA Premier® Members save 20% at CAA Stores or by calling 1-800-705-1803. CAA Premier Members save 10% and earn 10% in CAA Dollars® when booking online.
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