Travel
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Flight delayed?

Introducing CAA Delay Pass, your ticket to comfort when your flight gets delayed by 60 minutes or more. 

Register flights
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How it works

CAA Delay Pass offers comfort and convenience when your flight is delayed by more than 60 minutes. If you're eligible, you and one guest can enjoy complimentary access to airport lounges or an alternative comfort solution. Available in select airports only.

Check eligibility

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Register your flight

Register your upcoming flight(s) with CAA North & East Ontario by logging into My Account to access your CAA Delay Pass benefits for up to two travellers.

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Stay informed about your trip

You'll receive a confirmation email once your flight has been registered.

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Get notified

If your flight is delayed for more than 60 minutes, you'll receive an SMS text message and email with instructions on how to access an airport lounge or alternative comfort solution.

Register flight(s)

Who's eligible?

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CAA Premier® Members

CAA Premier® Members can register any upcoming flight at participating airports with CAA Delay Pass.

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CAA Travellers

All other CAA Members when they purchase an eligible trip through CAA North & East Ontario.

Check eligibility

Have questions? Contact a travel expert

If you need help planning your next trip, book an appointment with a CAA Travel Consultant or call today.

Book an appointment    1-800-705-1803 

Frequently asked questions

Complimentary lounge access (at participating airports) if a registered flight is delayed by 60 minutes or more. If a lounge is not available, you may receive restaurant or spa vouchers or similar experiences.

No, CAA Delay Pass is only available at participating airports. 

To check eligibility, log into My Account and navigate to "My Travel," where you'll see CAA Delay Pass. Once there, check to see if the pass is currently locked or unlocked. If it's locked, you'll be able to follow the steps to become eligible. If it's unlocked, you can register any upcoming flights from there. 

If you're not currently eligible, you can upgrade your CAA Membership to Premier® or book eligible travel with CAA North & East Ontario. Eligible travel includes guided tours, cruises, Together. Groups by CAA Travel itineraries, all-inclusive packages (including air) and flights. If you'd like to upgrade your Membership, call 1-800-705-1803. To book travel, contact a CAA Travel Consultant to start planning. 

Eligible CAA Members who have successfully registered their flight(s) with CAA Delay Pass can add one additional traveller to the benefit. The additional traveller does not need to be a CAA Member.

Yes. Log into My Account and navigate to CAA Delay Pass under My Travel. From there, you can register your flights and look out for a confirmation email. 

Get inspired for your next trip

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*CAA Premier® Members in good standing (CAA Membership dues paid in full by Membership expiry date) or other CAA Members in good standing can access this service when they purchase an eligible vacation package (including air), tour, cruise, Together. Groups by CAA Travel departure, or flight through CAA North & East Ontario travel agency. Eligible tours and cruises are listed here https://caaneo.ca/travel/partners/ (opens in a new tab). Hotel, rail, travel insurance, and car rental purchases do not qualify for CAA Delay Pass benefits. CAA Premier Members can access CAA Delay Pass benefits at any time if they are in good standing. Other CAA Members can access CAA Delay Pass for up to 12 months from the final payment date on their eligible travel purchase. Eligibility is subject to change without notice. CAA Delay Pass is carried out on behalf of CAA North & East Ontario by Collinson Service Solutions Limited, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. Visit caaneo.ca/caa-delay-pass-terms (opens in a new tab) for details.