Stay strong
Your vehicle's battery is an extremely important component. A simple battery check can prevent you from being stranded in an empty parking lot. Most car batteries last between three to five years.
CAA's Mobile Battery Service includes testing your charging system, installing a battery, and recycling your old battery—a savings of up to $270!
Things to know before booking
- A CAA Mobile Battery Service call will not count as an allotted roadside assistance service call, should a battery be purchased and installed.
- This service is only available to Classic, Plus and Premier Members.
- Log in to your CAA My Account.
- Click 'Book Now' and proceed with the booking process.
- After completing the necessary steps, you will receive a confirmation email.
If you have any inquiries or need assistance, we encourage you to contact our dedicated Pit Crew support team at pitcrew@caaneo.ca or leave a voicemail at (613) 480-6403.
Please note: Our support team is available Monday to Friday, 8 AM to 4 PM, and will respond to you as soon as possible during these hours. If your Pit Crew appointment is outside our support team's working hours and require immediate assistance, please call 1-800-222-4357. We are committed to resolving your issue as quickly as possible.
Why book an appointment?
Contactless
Member pricing
Certified experts
Trusted partners
Mobile Battery Service FAQ
Mobile Battery Service includes testing your charging system, the battery installation, and recycling of your old battery - a savings of up to $270!
A CAA Mobile Battery Service call will not count as an allotted roadside assistance service call if a battery is purchased and installed.
Mobile Battery Service is only available to Classic, Plus, and Premier Members.
Under certain weather conditions battery testing and replacement will not be available, as a result your appointment may require to be rescheduled. Battery Service is suspended if the weather reaches an ambient temperature of -20 degrees Celsius and below. However, CAA will be able to boost or tow your vehicle during that time.
If your battery fails within the first three (3) years, you’ll get a free replacement. After three (3) years, you’re protected by our discounted guarantee.
1. Visit caaneo.ca/termsandconditions for full Membership Terms and Conditions. Terms and conditions apply.
CAA Mobile Battery Service is available in Ottawa, Thunder Bay, Sudbury, Carleton Place, Smiths Falls, and Perth. Availability in these select regions is subject to change. If your battery fails within the first three (3) years, you’ll get a free replacement. After three (3) years, you’re protected by our discounted guarantee. CAA Members save up to $25 every day on a CAA battery. Other conditions apply. Under certain weather conditions battery testing and replacement will not be available. Mobile Battery Service is suspended if the weather reaches an ambient temperature of -20 degrees Celsius and below. However, CAA will be able to boost or tow your vehicle during that time. In a situation where different weather resources have a difference in temperature, CAANEO will make the final determination. Battery costs vary by make and model of vehicle. Stock is limited to conventional lead-acid batteries, with coverage available for most vehicles excluding hybrids. Some vehicles we cannot service due to the location of the battery in the vehicle. Battery Assist is not available for Class A, B or C motorhomes. CAA Everyday Membership does not include any roadside assistance services or battery testing. These services are only available to Classic, Plus and Premier Memberships.
