Notice

Canada Post service disruption

The Canada Post service disruption will impact the delivery of mail including account statements, membership cards and insurance policy documents. We’ve compiled a list of solutions below to help you in manage your Membership during this disruption. For any additional questions or assistance with your Membership, please contact us at 1-800-705-1803.

New Members

You can access your digital Membership card and download a temporary card you can print,  by creating your CAA My Account. Your physical card will be mailed to you once Canada Post mail service resumes.

Renewing Members

We understand that the Canada Post service disruption may affect Members who receive or pay their CAA North & East Ontario Membership bills by mail. To avoid any service disruptions renew your Membership using these alternative options:

  • Renew Online: Simply log in to My Account and renew your Membership online
  • Call: Contact one of our CAA Membership specialists by calling 1-800-705-1803
  • Visit a CAA Store: Find your nearest CAA Store here
  • Use a Bank Provider:  Set-up your renewal payment through your banking provider online or by telephone. Simply add CAA North & East Ontario as the payee and use your 16-digit CAA Membership number as the account number.

Auto and Home Insurance

The Canada Post service disruption will impact the delivery of letters and policy documents. To ensure a seamless experience we recommend accessing your CAA Insurance documents online.  

  • Click here create an account and set your preferences to paperless.
  • If you purchased your policy through a CAA Insurance broker partner, please contact your broker directly for access to your documents.