Notice

Canada Post service disruption

The Canada Post service disruption will impact the delivery of mail including account statements, membership cards and insurance policy documents. We’ve compiled a list of solutions below to help you in manage your Membership during this disruption. For any additional questions or assistance with your Membership, please contact us at 1-800-705-1803.

New Members

You can access your digital Membership card and download a temporary card you can print,  by creating your CAA My Account. Your physical card will be mailed to you once Canada Post mail service resumes.

Renewing Members

We understand that the Canada Post service disruption may affect Members who receive or pay their CAA North & East Ontario Membership bills by mail. To avoid any service disruptions renew your Membership using these alternative options:

  • Renew Online: Simply log in to My Account and renew your Membership online
  • Call: Contact one of our CAA Membership specialists by calling 1-800-705-1803
  • Visit a CAA Store: Find your nearest CAA Store here
  • Use a Bank Provider:  Set-up your renewal payment through your banking provider online or by telephone. Simply add CAA North & East Ontario as the payee and use your 16-digit CAA Membership number as the account number.

Auto and Home Insurance

Due to the current Canada Post labour disruption, mail delivery, including your policy documents, may be delayed. To ensure a seamless experience, we recommend accessing your CAA Insurance documents online. To create an account and set your preferences to paperless click here. If you purchased your policy through a CAA Insurance broker partner, please contact your broker directly for access to your documents.

 

FAQs

No. CAA is operating business as usual, and all Member services remain fully available.  

If you’ve already sent a payment by mail, please contact our Membership Team at 1-800-705-1803 or visit a nearby CAA Store to arrange an alternative solution. 

Visit caaneo.ca/notice for details on how to set up automatic renewal or explore other secure payment options to ensure your Membership continues without interruption. 

Yes! You can renew online at caaneo.ca/myaccount or call 1-800-705-1803 to speak with a representative who can assist you with alternative payment methods. 

Our Membership Team is here to help. Call us at 1-800-705-1803 or visit your local CAA Store for personalized support and solutions.