Always ready when riding
Your bike deserves the best care, and we bring it straight to you! Whether it’s a quick tune-up or a full repair, our expert mechanics come to your home, ensuring your ride is smooth, safe, and ready to roll. From brake adjustments to gear fixes, we handle it all. So you can spend less time worrying and more time riding.
Things to know before booking
- Prior to starting your service, the technician will conduct a full inspection of your bike, and additional service fees may be assessed at this time.
- The appointment may be cancelled or rescheduled, due to unforeseen circumstances or inclement weather.
- Log in to your CAA My Account.
- Click 'Book Now' and proceed with the booking process.
- After completing the necessary steps, you will receive a confirmation email.
If you have any inquiries or need assistance, we encourage you to contact our dedicated Pit Crew support team at pitcrew@caaneo.ca or leave a voicemail at (613) 480-6403.
Please note: Our support team is available Monday to Friday, 8 a.m. to 4 p.m., and will respond to you as soon as possible during these hours. If your Pit Crew appointment is outside our support team's working hours and require immediate assistance, please call 1-800-222-4357. We are committed to resolving your issue as quickly as possible.
What's included in CAA's Mobile Bike Service?
Already know the issue with your bike?
Skip the tune-up appointment and get a free quote for a repair.
A bike service for everyone
Why book an appointment?
Contactless
Member pricing
Certified experts
Trusted partners
Greater Ottawa
K1V: If you're located North of Hunt Club Road, please select Ottawa East. If you're located South of Hunt Club, please select, Ottawa South.
Mobile Bike Service FAQ
Yes, we stand behind our work with the following warranty coverage:
- A one-month labor warranty, excluding issues caused by improper use or lack of maintenance.
- A parts warranty in accordance with the manufacturer’s policy. If a part is found to be defective within its warranty period, we will facilitate its replacement.
- In cases of clear installation errors on our part (e.g., a flat tire immediately after a replacement), we will correct the issue at no cost.
We service all types of bicycles, including road bikes, mountain bikes, hybrids, and cargo bikes. However, we do not repair or service electric bike motors or batteries.
Yes, you may request specific repairs or maintenance tasks if you are aware of any issues. Click here to get a free quote for the repair or maintenance task.
1. Visit caaneo.ca/termsandconditions for full Membership Terms and Conditions. Terms and conditions apply.
Before starting the service, the technician will perform a full inspection of your bike’s condition, and additional service fees may be applied based on the inspection. CAA does not service batteries or motors for electric bikes (e-bikes). The service is limited to select bike types. CAA Mobile Bike Service is currently available only in select regions of Greater Ottawa and is offered exclusively to active CAA Members in good standing, with Membership fully paid by the expiry date. CAA Mobile Bike Service does not count as a Membership entitlement, and other conditions may apply. The CAA Member must be present during the appointment and remain throughout the service. Additional services or modifications not included in the original booking may be declined. If approved, these additional requests will incur extra charges. CAA and its automotive partners reserve the right to refuse service if a bike is deemed unsafe or unserviceable by the technician. In some cases, repairs may require the bike to be transported to a garage. CAA does not work on e-bike motors, batteries, or electrical wiring. Repairs are conducted on-site, and services will follow the written quote provided. Quotation and invoice prices may change by up to 10%, but any change exceeding 10% will require client approval before the service continues. Large repairs may reveal additional issues during disassembly, and these will require further client approval to complete the repairs. Appointments may be canceled or rescheduled due to unforeseen circumstances or inclement weather, based on availability. CAA reserves the right to cancel appointments if the bike’s make or model is deemed unserviceable. Member-supplied parts may be used during repairs, but CAA cannot guarantee their compatibility or performance. All services will be performed professionally and in accordance with industry standards. Issues arising within one year of the service date will be addressed at no additional cost, provided they were part of the original service and not caused by improper use or neglect. The warranty is non-transferable and will be void if the damage is due to misuse, commercial use, or failure to maintain the bike as outlined in its manual.
