Getting Roadside Help
Roadside & Automotive COVID-19 Update:
CAA North & East Ontario is closely monitoring the rapidly evolving COVID-19 situation. We follow guidelines issued by all levels of Government and relay those to Members. For the health and welfare of our Members as well as employees, we ask for your cooperation in order to prevent the spread of this virus. Our Club has developed precautionary measures and is taking action to limit contact with the public while still remaining there for our Members when they need us. Click here for COVID-19 (Coronavirus) updates.
As of March 25, 2020 all non-essential businesses in Ontario will be closed to help limit the spread of COVID-19. CAA North & East Ontario Emergency Roadside Assistance is deemed an essential business and will continue to operate with modified policies in place to adhere to proper social-distancing. If you have any questions about our roadside service, please call our Membership Services Call Centre at 1-844-252-3648.
CAA Roadside Assistance is available 24 hours a day, 7 days a week.
Your local emergency telephone numbers are listed on the back of your Membership card.
- For service in the Ottawa area, call (613) 820-1400.
- For service outside of the Metro Ottawa area and all other areas in North and East Ontario, call this toll free number: 1-800-CAA-HELP (222-4357).
- When outside CAA North & East Ontario Club Territory, call 1-800-CAA-HELP (222-4357).
Be prepared before you call Roadside Assistance
Please have the following information available:
- Your CAA Membership number and photo ID
- Your name
- The apparent problem with vehicle (e.g. vehicle won't start, stuck, flat tire, lockout, etc.)
- Vehicle make, model, year and colour
- Vehicle license plate number (must have a valid sticker)
- Exact location of the vehicle (address and nearest cross street) or the point of safety you're calling from (telephone number if possible)
Return to the vehicle or to the agreed upon meeting place to wait for the service person's arrival. Present your valid Membership card, the driver may ask to see photo identification as well. The service person is not permitted to charge the Club unless the Member has a valid personal Membership card in his/her possession. You, the Member, must be with the car in order to receive service.
Once you have placed your call for Roadside Assistance, track your driver online for live updates with our Service Tracker