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Read the latest updates for COVID-19 from CAA North & East Ontario.
Announcement for planned maintenance Sept. 30 to Oct. 1, 2020. During this time, some CAA services may not be available, including online Membership joins, My Account, and select online roadside services, such as Service Tracker and online requests.

CAA Tow truck

Towing Bill of Rights

Do you know your Towing Bill of Rights? Be aware of the risks associated with allowing non-CAA tow truck operators to provide you with roadside assistance. Get familiar with your rights as a motorist and remember: the best way to protect yourself is with your CAA Membership!

  • You have the right to decide who can tow your vehicle and to what location unless otherwise directed by the police
  • A permission to tow form must be signed before towing starts, unless you have an auto club membership
  • The towing company must provide you with an itemized invoice, before receiving payment
  • The final bill cannot be more than 10% above the quoted price
  • If you choose, you can pay by credit card
  • During business hours, you can access your vehicle to get your personal items, while it's stored at a towing facility
  • A tow operator must notify you where your vehicle will be towed
  • Tow operators must disclose if they are receiving a financial incentive for towing your vehicle to a particular vehicle storage facility or repair shop

Download the Towing Bill of Rights Here