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How to file home insurance claims: 5 essential steps

Filing a home insurance claim can feel daunting, particularly when facing property loss or damage.

Whether your property has been damaged or lost due to weather, water damage, fire damage, accidents, vandalism, or theft, it's important to address the situation promptly and begin the claims process as soon as possible.

Understanding the process and steps can make filing your claims more manageable. Here are five simple steps to help you file your home insurance claims.

Call your insurance company right away

With CAA Home Insurance1, you can file your claim online using the CAA online claim portal.

Additionally, you can call 1-877-222-1717 any day of the week to make a claim.

Once you speak to the CAA Insurance Adjuster, they will answer any questions you have, work to confirm what type of coverage you have and get you the resources you need in response to an emergency.

At this point, make sure to ask any questions you have regarding your insurance coverage, deductibles or repairs.

Property inspection and estimate

Insurance adjuster inspecting home

Following your call with a CAA Insurance Adjuster, they will send someone to inspect the damage or loss to your home and estimate the cost of repair or replacement.

For this step, a CAA Insurance Adjuster and independent estimators are used to ensure your property is accurately assessed. This guarantees you receive the most precise evaluation of your personal belongings.

Choosing a contractor for property repairs

When it comes time to select a contractor to repair your property, the decision is yours.

However, if you need help selecting the right contractor, a CAA Insurance Adjuster can help you find the right contractors and specialists to restore your property.

Track your claim status

You will be periodically informed about your home insurance claim status throughout the process. Any additional issues, such as additional damage, supplemental payments, or changes to the completion date, will be promptly communicated to you.

CAA Insurance will continually update you of any developments regarding your claim.

Finalize settlement

CAA Insurance aims to settle claims quickly and fairly, ensuring prompt protection and restoration of your personal property while keeping the process simple and worry-free.

Get protected now

With CAA Insurance, filing a home insurance claim can be easy. Get CAA Home Insurance today to ensure your home is protected.

Call 1-888-545-7254 to speak to a CAA agent today or receive an online quote.


1 Property Insurance is underwritten by CAA Insurance Company.