Membership Terms & Conditions:
CAA Classic Roadside Assistance benefits become active 24 hours after joining. CAA Plus/Plus RV and Premier/Premier RV Roadside Assistance benefits become active 48 hours after joining or upgrading.
Applicable taxes extra. Offer valid to residents of North & East Ontario. Pricing is based on a 12-month CAA Membership and standard rates will apply upon renewal. An eligible Associate Member must share the same principal address as the CAA North & East Ontario Primary Member. Offer is not valid on a previously purchased CAA North & East Ontario Membership. Not valid with any other promotion or discount. Not valid on a Membership renewal or upgrade. Cannot be combined with any other promotion or discount, Corporate Membership, or on a previously purchased Associate Membership. Other restrictions may apply.
Members can cancel anytime, but refunds (less cost of services used) are only issued within 30 days. Applies to new memberships and renewals.
Auto-Renew Annual: When choosing CAA's Auto-Renew option to automatically renew your Membership, the credit card you provide will be billed annually for your Membership dues. We will send you an eStatement of dues one month before renewal time to remind you of this arrangement and show changes (if any) to amounts for the upcoming year. Your renewal may be charged up to five (5) business days in advance. Your authorization remains in effect for each 12-month Membership year. To update your credit card information, you may do so logging into My Account. Auto-Renewal is automatically applied when Members joining CAANEO. RV Memberships are annual Memberships only and must be paid in full for the year. RV Memberships cannot be prorated. RV coverage is non-refundable.
Auto-Renew Monthly Payment Plan: When choosing CAA's Auto-Renew Monthly Payment Plan option to pay for your annual Membership, the credit card you provide will be billed monthly. We will send you an eStatement of dues one month before renewal time to remind you of this arrangement and show changes (if any) to amounts for the upcoming year. Your authorization remains in effect for each 12-month Membership year. To update your credit card information, you may do so by logging into My Account. If you choose to cancel your monthly payments during your Membership year, you will be billed for the outstanding balance of the annual Membership dues. By choosing the Auto-Renew Monthly Payment Plan, you authorize CAA NEO to charge your credit card for the amount due, as well as a $1 administrative fee that will be charged each month. RV Memberships are annual Memberships only and must be paid in full for the year. RV Memberships cannot be prorated. RV coverage is non-refundable.
Pre-Authorized Debits: This option has the same setup as the Auto-Renew Monthly Payment Plan except that the amount will be withdrawn directly from your bank account.
Online/Telephone Banking Payments: Add "CAA North & East Ontario" as a payee and use your full 16-digit CAA Membership number as the account number to make your renewal payment online.
Mandatory Email/eStatments: CAA North & East Ontario requires an email address from all Members, as a means of delivery for our eStatements. You may opt out of our Marketing Emails but any transactional emails, such as eStatements will still be sent.
To sign up for any of these payment options, simply call us at 1-800-267-8713.
Each Membership type has a set number of Roadside Assistance service calls per Membership year. Service calls cannot be shared or carried over to the next Membership year. Once the number of service calls has been exceeded, CAA North & East Ontario will continue to facilitate the Roadside Assistance services described above; however, any services in excess of the Roadside Assistance maximums will be subject to service provider fees that are due at the time of service. Some roadside assistance calls may require two trucks to complete the service, for example: Plus winches, calls requiring a safety blocker, some underground tows or RV tows for a vehicle and trailer. Two trucks will count as two service calls. For all Membership types, any service calls not covered by the Membership must be paid for by the requesting Member at the time of service.
Extraction services that require two trucks count as two calls. Members who have used the maximum number of entitled service calls for their Membership year are not eligible for reimbursements. Full Roadside Assistance benefits are reinstated upon the renewal date of a Membership.
A CAA North & East Ontario Membership covers select vehicles only. A Classic Membership covers bicycles and valid licensed cars, and unmodified and unloaded pickups and passenger vans.
A CAA Plus and Premier Membership covers bicycles, valid licensed cars, and unmodified and unloaded pickups, vans and motorcycles. Dual-wheel trucks are eligible for all services except Flat-Tire service. All Membership levels cover service calls for rented passenger cars and small unloaded vans.
Vehicles not Covered: a CAA North & East Ontario Membership does not cover select vehicles, including (but not limited to): U-Haul type vehicles and rented cargo/cube vans for commercial purposes, professional ride share vehicles such as Uber and Lyft, vehicles for hire e.g., taxis, modified or not-from-stock vehicles, such as certain body kits, raised suspensions with oversized tires, plow blades and/or salt spreaders, flatbeds or tilt, and loads; any vehicle that is part of a working fleet (defined as business- or broker-owned vehicle used to conduct work); vehicles over one ton in designation (this does not include trailers or RVs that are covered under CAA Plus RV or Plus RV Membership classifications); cube vans and other large commercial designated vehicles; taxis, limousines, or, and loaded vehicles, including vans of all designations and pick-up trucks.
CAA Plus/RV and CAA Premier/RV Members: Services motorcycles with or without sidecar. CAA North & East Ontario will transport a motorcycle subject to the towing limits based on Membership type. Any motorcycle Service will count as one of the allotted Roadside Assistance calls during a Membership year. Service limitations may apply when traveling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA North & East Ontario. In the US, the initial call must be placed with AAA in order to register the incident and begin the service process.
CAA Plus RV and CAA Premier RV service covers roadworthy motorhomes, campers, fifth-wheel trailers, and the following types of unloaded utility trailers: travel, unloaded horse, snowmobile, utility and boat (eligible for towing, extrication and tire service). Service limitations may apply when travelling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA North & East Ontario. The initial call must be placed with AAA in order to register the incident.
RV Memberships are annual Memberships only and must be paid in full for the year. RV Memberships cannot be prorated. RV coverage is non-refundable.
CAA reserves the right to refuse service; if the conditions are unsafe to the service provider or if the CAA employee or contracts is subjected to harassing or destructive behaviour of any kind. If information provided to Roadside Assistance team members is deliberately inaccurate, this could be cause for termination of the membership.
If CAA service is not available; the Member may make alternate arrangements to pay for the services. For consideration of reimbursement: the original invoice must be provided and must show any applicable taxes charged, the business name, logo/mark, and member’s name. This must be submitted to the Member’s CAA Club within 30 days from date-of-service.
To avoid a roadside service call being charged to your Membership file, you may choose to submit towing costs incurred as a result of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your damage claim. Similarly, you may submit towing costs to the vehicle's warrantor should they be incurred as a result of failure of warranty repairs.
Service Tracker enables roadside assistance calls with CAA be viewed live with updates, call status, estimated wait times and CAA driver location, where service is available.
Towing will be provided if attempts to make a vehicle safely operable at the roadside/location have been unsuccessful. Flatbeds or dollies will be used only when required as per the AAA/CAA towing guide. Towing will be provided within allotted Membership kilometres in CAA North & East Ontario territory in any direction from the point of disablement to the repair facility of a Member’s choice. Classic Members receive four tows up to 10 km, Plus Members receive four tows up to 200 km. Premier Members receive one tow up to 320 km and four calls which can include four tows up to 200 km. Towing beyond this set amount will be at the Member’s expense. A charge per kilometre will be applied by the service facility to any additional mileage that exceeds a Member’s coverage (service coverage varies by territory). For areas outside of CAA North & East Ontario territory, CAA Plus & Premier Memberships may provide a set number of kilometres of towing with the balance being charged to the Member. The Member may in turn request consideration of reimbursement from CAA North & East Ontario for the balance; however, CAA does not guarantee a reimbursement in all cases.
CAA North & East Ontario reserves the right to determine the towing equipment required to provide emergency road service and the towing procedures to be followed.
Any Bike Assist service will count as one Roadside Assistance call during a Membership year. Service will be provided to cyclists where there is permitted vehicle access and based on seasonal availability. If a roadside repair cannot be completed, CAA will arrange to transport the Member and their bicycle, subject to your towing limits based on Membership type. Service is available in Canada only for all membership levels that offer Roadside Assistance.
A vehicle will be extricated when it can be safely reached from a normally travelled or established thoroughfare. If special equipment, additional manpower or vehicles are required, the associated costs may be at the Member’s expense. Only Plus, Premier Membership levels and RV are automatically covered for an additional service vehicle and service provider for up to one hour of extrication service at the scene.
CAA North & East Ontario reserves the right to determine the towing equipment required to provide emergency road service and the towing procedures to be followed. If a Member insists on the use of a flatbed despite the recommendation of CAA, the Member will be charged a flatbed fee for the service.
A limited supply of gasoline (up to 10 litres), will be delivered to the Member’s disabled vehicle. CAA Classic Members will be charged the fuel pump price and must pay the tow driver upon delivery. No charge for all other Membership levels. Coverage excludes diesel/propane. Each service counts as one of your allotted Roadside Assistance calls during a Membership year. High octane fuel cannot be guaranteed. Requirements for diesel fuel will necessitate a tow to the nearest station selling that fuel.
If a Member’s keys are locked inside a vehicle, a CAA driver will be dispatched to gain entry. If keys are lost, broken or the driver cannot gain entrance to the vehicle, CAA will provide coverage for automotive locksmith services up to $50 for Classic Memberships and up to $100 for Plus/RV and Premier/RV Memberships. Coverage is for the primary, starter key only and does not include a spare key or a key to gain entry into the residential door of a motorhome. Locksmith services cannot be used to replace a backup or “second set” keys. Each service call counts as one of the allotted Roadside Assistance calls during a Membership year. If your vehicle cannot be made operable, it will be towed (in addition to, or instead of, the $50 or $100 locksmith service, if necessary), as per the scope of towing benefits.
A flat tire will be replaced with the Member's inflated and mounted spare tire. If no spare tire is available, the vehicle will be towed to the nearest repair facility or in accordance with the Membership type’s towing limitations. Service does not include repairs, additional trips to deliver a repaired tire, installation or removal of tire chains, mounting, dismounting or shifting of tires, seasonal tire changeovers, and a tire change on an oversized tire, or tires on some trucks/vans based on size. A tow will not be provided if there is a spare tire in good working order. To avoid damage, certain vehicles will require a tow to a garage as proper installation requires that the wheel lug torque be set to the recommended specification for the Member’s vehicle. Dual-wheel vehicles needing service on an inside tire require a licensed specialist. Members may be required to obtain their own tire service and can pursue consideration for reimbursement from CAA North & East Ontario. Tow truck drivers reserve the right to decline service due to size/condition of a tire. CAA will refer the Member to a contractor that is able to service the vehicle – which may be at the Member’s expense.
Battery replacements are subject to specific location and weather-dependent conditions. Battery testing and boosting counts as one of the allotted Roadside Assistance calls during a Membership year, with the exception of a battery purchase from CAA at the time of service. Some vehicles cannot be serviced due to the location of the battery in the vehicle. If, after inspection, the service call does not involve a battery service and results in a towing service, the service will count as a second service call. Note that a battery purchase does not count as one of the Member’s calls as per their Membership level allotment.
Road Trip Accident Assistance
If a Member is driving a vehicle and is in a collision that disables that vehicle in either Canada or the U.S., such that it cannot be driven safely and the Member is more than 200 km from home for up to 72 hours from the time the accident is reported, CAA will reimburse the Member $300 ($500 for CAA Plus and Plus RV Members and $2000 for CAA Premier Members) to be used for ONE of the following: local lodging and meals; or commercial rental car; or commercial transportation via airline, train or bus to your original destination or back home. Rental car one-way drop-off fees and gasoline costs for rental cars are not covered. For consideration of reimbursement: submit a copy of the police accident report and the original receipts for expenditures must be submitted to the Member’s local CAA Store or by mail to CAA NEO, Reimbursement Department, 2151 Thurston Drive, Ottawa, ON K1G 6C9, within 60 days from the date of the accident.
Road Trip Interruption Assistance
CAA Premier level has coverage when travelling by auto more than 200 km away from home, anywhere in Canada or the U.S. Additionally, for Premier coverage, if the Member's trip is interrupted due to mechanical breakdown, car theft, or unexpected illness or injury, the Member may be reimbursed up to $600 for covered out-of-pocket expenses, including restaurant meals and commercial accommodations or for commercial transportation to continue the trip. Members may submit a claim for ONE of the following: hotel accommodations and meals, OR car rental for a licensed agency. One-way car rental drop- off fees are not reimbursed. Gasoline costs are not reimbursed.
Note: Only one claim per year is allowed whether it is Road Trip Accident Assistance or Road Trip Interruption Assistance.
Expenses incurred prior to an upgrade to Premier membership are ineligible for reimbursement.
Travel Benefits Not Covered
Benefits are not payable for travel that does not meet the definition of covered travel, and for any loss, injury, illness, delays and/or expenses due to:
- War (whether declared or undeclared), acts of war, military duty, or hostilities of any kind (for example, invasion, rebellion, riots, or insurrections)
- Tire trouble
- Intentionally self-inflicted harm, including suicide
- Normal pregnancy or childbirth
- Mental or nervous health disorders
- Alcohol or substance abuse, or related illnesses
- An accident occurring when the vehicle is being driven by an unlicensed driver or a driver who is not a covered person.
- Personal property which is damaged or destroyed
- Any liability for injuries or property damage
- The commission or attempted commission of illegal act
- The cost of repairs to the vehicle
- Cost of fuel expenses
- Air and/or sea travel
- Carrier-caused delays
- Vehicle impoundment
- Rental car one-way drop-off fees
- Participation in professional athletic events or motor competition (including training)
- The cost of meals, accommodations and substitute transportation resulting from delays caused by routine maintenance or minor repairs to the vehicle
CAA Plus & Premier Members receive one free passport print set per Membership year.
TripTiks are available for travel in Canada and the U.S. As of June 30, 2020, TripTiks are available online only. Contact your local CAA Store for help creating an online TripTik and using the print at home feature. TripTiks will not be printed instore.
Drive You Home
The Drive You Home service is available when it is not advisable or safe for a Member to drive their vehicle, for example if eyesight is impaired. One service call used as a tow is available to CAA Plus and CAA Premier Members only (including RV) and counts as one of a Member’s allotted Roadside Assistance calls during a Membership year. This service covers bicycles, valid licensed cars, pickups, vans and motorcycles, but excludes RVs. Maximum of 25 km. Additional kilometres will be charged at CAA prevailing rates.
Two-day Car Rental
Two-day complimentary car rental is included with a CAA Premier Membership. Members receive up to two free car rental days from Enterprise in conjunction with a tow. If the car is towed on one of a Premier Member’s five allowable calls as a result of a mechanical breakdown and the Premier Member is in need of transportation, CAA North & East Ontario will arrange for a mid-size rental for up to two consecutive days at no charge at participating Enterprise locations in Canada, subject to availability. The Premier Member must be within 200 km from home and CAA has towed the vehicle for mechanical failure. This will be arranged through CAA. CAA will call Enterprise to make arrangements to assist the Premier Member with a two-day car rental. The incident must be referred to CAA within 48 hours of occurrence. CAA Members are responsible for subsequent day rental charges, upgrades, vehicle insurance, mileage and fuel charges, and any other charges, fees and taxes. Normal rental qualifications, including age restrictions and other restrictions apply. Should a breakdown occur at a distance greater than 200 km, then the Road Trip Interruption Assistance & Vehicle Return benefit will apply. This service is limited to one incident per membership year. Other restrictions may apply. Expenses incurred prior to an upgrade to Premier Membership are ineligible for reimbursement. Rental car drop-off fees are not covered.
Emergency Repair Cheque Acceptance
A Member’s personal cheque for a maximum of $400.00 will be accepted by any independent contract facility providing emergency services or repairs for CAA Members. A valid membership card must be presented at the time of payment. The name on the cheque must match the Member's name.
Roadside Assistance Limitations
For the protection of our Members, services cannot be provided to an unattended vehicle. The CAA member, not a designate, must be present at the time roadside service is provided.
CAA reserves the right to limit or suspend services during extreme weather events; to re-assign a Membership category; or to cancel a Membership if services are being misused. CAA also reserves the right to change benefits and policies regarding Memberships.
CAA reserves the right to refuse service: if the conditions are unsafe to the CAA employee or contractor or if the CAA employee or contractor is subjected to harassing or destructive behaviour of any kind. If information provided to Roadside Assistance team members is deliberately misleading, false or inaccurate, this could be cause for termination of the membership.
In fairness to all Members, Roadside Assistance is not to be used as a substitute for proper vehicle maintenance. CAA NEO has set reasonable limitations and regulations in the interest of all Members regarding the number of Roadside Assistance calls per Membership year. CAA Membership dues pay for all of CAA’s services. All Primary and Associate Members are entitled to a maximum of four (4) Emergency Roadside Assistance calls per membership year. CAA Premier and Premier RV Members are entitled to one call that may be used as (1) extra emergency roadside service call which can be used for a tow of up to 320km (as part of their five (5) eligible calls). Service at a special rate will be offered to all Members who exceed this limit and they will be required to pay the CAA driver at the time of service. Each Bike Assist service counts as one allotted roadside assistance call during a Membership year.
All discounts, programs and benefits are subject to change without notice. It is the responsibility of the Member to adhere to the terms and conditions of a CAA Membership. CAA Membership dues are adjusted annually and take into account the cost of providing Roadside Assistance and other CAA services.