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Automotive Services for CAA Members

Coverage begins 24 hours after the full payment is received and provides the Classic Members with 4 roadside service calls per Membership year.  Classic Membership provides up to 10 kilometres of towing in CAA North & East Ontario territory in any direction from the point of breakdown to the repair facility of your choice.

Eligible Vehicles

A Classic Membership covers bicycles and valid licensed cars, and unmodified and unloaded pickups and passenger vans.  All Membership levels cover service calls for rented passenger cars and small unloaded vans.

Please note: a CAA North & East Ontario Membership does not cover select vehicles, including (but not limited to): U-Haul type vehicles and rented cargo/cube vans for commercial purposes, professional ride share vehicles such as Uber and Lyft, vehicles for hire e.g., taxis, modified or not-from-stock vehicles, such as certain body kits, raised suspensions with oversized tires, plow blades and/or salt spreaders, flatbeds or tilt, and loads; any vehicle that is part of a working fleet (defined as business- or broker-owned vehicle used to conduct work); vehicles over one ton in designation (this does not include trailers or RVs that are covered under CAA Plus RV or Plus RV Membership classifications); cube vans and other large commercial designated vehicles; taxis, limousines, or, and loaded vehicles, including vans of all designations and pick-up trucks.

General

CAA reserves the right to refuse service; if the conditions are unsafe to the service provider or if the CAA employee or contracts is subjected to harassing or destructive behaviour of any kind. If information provided to Roadside Assistance team members is deliberately inaccurate, this could be cause for termination of the membership.

If CAA service is not available; the Member may make alternate arrangements to pay for the services. For consideration of reimbursement: the original invoice must be provided and must show any applicable taxes charged, the business name, logo/mark, and member’s name.  This must be submitted to the Member’s CAA Club within 30 days from date-of-service.

To avoid a roadside service call being charged to your Membership file, you may choose to submit towing costs incurred as a result of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your damage claim.  Similarly, you may submit towing costs to the vehicle’s warrantor should they be incurred as a result of failure of warranty repairs.


Towing Benefits

Towing will be provided if attempts to make a vehicle safely operable at the roadside/location have been unsuccessful. Flatbeds or dollies will be used only when required as per the AAA/CAA towing guide. Towing will be provided within allotted Membership kilometres in CAA North & East Ontario territory in any direction from the point of disablement to the repair facility of a Member’s choice. Classic Members receive four tows up to 10 km. Towing beyond this set amount will be at the Member’s expense. A charge per kilometre will be applied by the service facility to any additional mileage that exceeds a Member’s coverage (service coverage varies by territory). For areas outside of CAA North & East Ontario territory, CAA Plus & Premier Memberships may provide a set number of kilometres of towing with the balance being charged to the Member. The Member may in turn request consideration of reimbursement from CAA North & East Ontario for the balance; however, CAA does not guarantee a reimbursement in all cases.

CAA North & East Ontario reserves the right to determine the towing equipment required to provide emergency road service and the towing procedures to be followed.

Battery

Battery replacements are subject to specific location and weather-dependent conditions. Battery testing and boosting counts as one of the allotted Roadside Assistance calls during a Membership year, with the exception of a battery purchase from CAA at the time of service. Some vehicles cannot be serviced due to the location of the battery in the vehicle. If, after inspection, the service call does not involve a battery service and results in a towing service, the service will count as a second service call. Note that a battery purchase does not count as one of the Member’s calls as per their Membership level allotment.

Flat Tire Service

A flat tire will be replaced with the Member’s inflated and mounted spare.  If no spare is available, the vehicle will be towed to the nearest repair facility in accordance with the Membership level’s kilometer towing limit. CAA will install the Member's spare if it is in safe and operational condition.

Fuel Delivery

A limited supply of gasoline (up to 10 litres), will be delivered to the Member’s disabled vehicle. CAA Classic Members will be charged the fuel pump price and must pay the tow driver upon delivery.  Coverage excludes diesel/propane. Each service counts as one of your allotted Roadside Assistance calls during a Membership year. High octane fuel cannot be guaranteed.  Requirements for diesel fuel will necessitate a tow to the nearest station selling that fuel.

Lockout & Key Service

If your keys are locked inside the vehicle, service will be sent to gain entrance.  If the keys are lost, broken or the service provider cannot gain entrance to your vehicle, locksmith service, or reimbursement for locksmith service will be reimbursed up to $50.00.  In cases where the vehicle cannot be made operable, towing service will also be provided in accordance with CAA North & East Ontario Membership towing provisions.

Extrication Service

The vehicle will be extricated when it can be safely reached from a normally travelled or well-established thoroughfare.  If special equipment, additional manpower or vehicles are required, the associated costs may be at your expense.

Towing Service

If your vehicle cannot be driven safely after attempting any of the roadside services we’ve listed, the vehicle will be towed without charge to any one of the following: anywhere within 10 km of where your vehicle became disabled, or to the facility rendering the service or to a repair facility along the return route.  Towing beyond this point will be at your expense.

The use of car carriers (flatbeds) or dollies will be at your expense unless specified as required service equipment by the CAA/AAA service and tow manual.

In instances when the vehicle becomes disabled while towing a light duty trailer, roadside service will be provided for the trailer (excluding fifth-wheel trailers).  You may be required to pay for the trailer towing.

CAA North & East Ontario reserves the right to determine the towing equipment required to provide roadside service and the towing procedures to be followed.

Emergency Repair Cheque Acceptance

Participating CAA North & East Ontario Approved Auto Repair Service facilities will accept your personal cheque with the use of a valid Membership card and photo identification at time of payment for up to $400.00 for emergency repairs and road service expenses when no other means of payment is available (e.g. cash or credit card).  The name on the cheque must match the Member’s name.  This service is limited to emergency repairs and services not covered under your CAA Membership which must be carried out in order to render the vehicle operable.

For lockout reimbursement, see information above in the Lockout & Key Service section.

Excessive Use of Roadside Assistance

In fairness to all Members, roadside service is not be used as a substitute for proper vehicle maintenance.  CAA North & East Ontario has set reasonable limitations on the number of roadside service calls provided to each Member per Membership year.

Classic Members are allowed four (4) service calls per Membership year.  Anytime a driver is dispatched to you for a service call, be it a light service or a tow, the service call is countable towards these four (4) calls even if the problem is resolved upon arrival.

Click here for Reimbursement Procedures and Form

Coverage begins 48 hours after the full payment is received and provides the Plus Members with 4 roadside service calls per Membership year.  Plus Membership provides up to 200 kilometres in CAA North & East Ontario territory in any direction from the point of breakdown to the repair facility of your choice.

Eligible Vehicles

A CAA Plus Membership covers bicycles, valid licensed cars, and unmodified and unloaded pickups, vans and motorcycles.  Dual-wheel trucks are eligible for all services except Flat-Tire service.  All Membership levels cover service calls for rented passenger cars and small unloaded vans.  The following services delivered to motorcycles will be provided without cost in Canada through a reciprocity arrangement between CAA Member Clubs.  Service acquired in the U.S. must be paid for and reimbursement sought from your CAA Club.

Please note: A CAA North & East Ontario Membership does not cover select vehicles, including (but not limited to): U-Haul type vehicles and rented cargo/cube vans for commercial purposes, professional ride share vehicles such as Uber and Lyft, vehicles for hire e.g., taxis, modified or not-from-stock vehicles, such as certain body kits, raised suspensions with oversized tires, plow blades and/or salt spreaders, flatbeds or tilt, and loads; any vehicle that is part of a working fleet (defined as business- or broker-owned vehicle used to conduct work); vehicles over one ton in designation (this does not include trailers or RVs that are covered under CAA Plus RV or Plus RV Membership classifications); cube vans and other large commercial designated vehicles; taxis, limousines, or, and loaded vehicles, including vans of all designations and pick-up trucks.

General

If CAA service is not available; the Member may make alternate arrangements to pay for the services. For consideration of reimbursement: the original invoice must be provided and must show any applicable taxes charged, the business name, logo/mark, and member’s name.  This must be submitted to the Member’s CAA Club within 30 days from date-of-service.

To avoid a roadside service call being charged to your Membership file, you may choose to submit towing costs incurred as a result of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your damage claim.  Similarly, you may submit towing costs to the vehicle’s warrantor should they be incurred as a result of failure of warranty repairs.

To avoid a roadside service call being charged to your Membership file, you may choose to submit towing costs incurred as a result of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your damage claim.  Similarly, you may submit towing costs to the vehicle’s warrantor should they be incurred as a result of failure of warranty repairs.

Towing Benefits

Towing will be provided if attempts to make a vehicle safely operable at the roadside/location have been unsuccessful. Flatbeds or dollies will be used only when required as per the AAA/CAA towing guide. Towing will be provided within allotted Membership kilometres in CAA North & East Ontario territory in any direction from the point of disablement to the repair facility of a Member’s choice. Plus Members receive four tows up to 200 km. Towing beyond this set amount will be at the Member’s expense. A charge per kilometre will be applied by the service facility to any additional mileage that exceeds a Member’s coverage (service coverage varies by territory). For areas outside of CAA North & East Ontario territory, CAA Plus & Premier Memberships may provide a set number of kilometres of towing with the balance being charged to the Member. The Member may in turn request consideration of reimbursement from CAA North & East Ontario for the balance; however, CAA does not guarantee a reimbursement in all cases.

CAA North & East Ontario reserves the right to determine the towing equipment required to provide emergency road service and the towing procedures to be followed.

Battery

Battery replacements are subject to specific location and weather-dependent conditions. Battery testing and boosting counts as one of the allotted Roadside Assistance calls during a Membership year, with the exception of a battery purchase from CAA at the time of service. Some vehicles cannot be serviced due to the location of the battery in the vehicle. If, after inspection, the service call does not involve a battery service and results in a towing service, the service will count as a second service call. Note that a battery purchase does not count as one of the Member’s calls as per their Membership level allotment.

Flat Tire Service

A flat tire will be replaced with the Member’s inflated and mounted spare.  If no spare is available, the vehicle will be towed to the nearest repair facility in accordance with the Membership level’s kilometer towing limit. CAA will install the Member's spare if it is in safe and operational condition.

Fuel Delivery

A limited supply of gasoline (up to 10 litres), will be delivered to the Member’s disabled vehicle.  No charge for all other Membership levels. Coverage excludes diesel/propane. Each service counts as one of your allotted Roadside Assistance calls during a Membership year. High octane fuel cannot be guaranteed.  Requirements for diesel fuel will necessitate a tow to the nearest station selling that fuel.

Lockout & Key Service

If your keys are locked inside the vehicle, service will be sent to gain entrance.  If the keys are lost, broken or the service provider cannot gain entrance to your vehicle, locksmith service, or reimbursement for locksmith service will be reimbursed up to $100.00.  In cases where the vehicle cannot be made operable, towing service will also be provided in accordance with CAA North & East Ontario towing provisions.

Extrication Service

If your vehicle is stuck and it can be reached safely from a normally travelled or well-established thoroughfare, your CAA driver will attempt to extricate or winch it out. If required, CAA Plus includes a second truck and operator for up to one hour at the scene of disablement.  A second vehicle will count as a second service call to your Membership account.

Towing Service

If the service person is unable to resolve with mechanical adjustments at the scene, towing will be provided up to 200 km in CAA North & East Ontario territory in any direction from the point of disablement to the repair facility of your choice.  Areas outside of CAA North & East Ontario territory may provide 160 km of towing with the balance being charged to the Member. The Member may in turn request reimbursement from CAA North & East Ontario for the balance of 40 km of a 200 km tow.

The use of car carriers (flatbeds) or dollies will be at your expense unless specified as required service equipment by the CAA/AAA service and tow manual.

In instances when the vehicle becomes disabled while towing a light duty trailer, roadside service will be provided for the trailer (excluding fifth-wheel trailers).  You may be required to pay for the trailer towing.

CAA North & East Ontario reserves the right to determine the towing equipment required to provide roadside service and the towing procedures to be followed.

Emergency Repair Cheque Acceptance

Your personal cheque for up to at least $400.00 will be accepted by any independent contract facility providing emergency services or repairs for CAA Members. A valid membership card must be presented at the time of payment. The name on the cheque must match the Member's name.

For lockout reimbursement, see information above in the Lockout & Key Service section.

Excessive Use of Roadside Assistance

In fairness to all Members, roadside service is not be used as a substitute for proper vehicle maintenance.  CAA North & East Ontario has set reasonable limitations on the number of roadside service calls provided to each Member per Membership year.

Plus Members are allowed four (4) service calls per Membership year.  Anytime a drive is dispatched to you for a service call, be it a light service or a tow, the service call is countable towards these four (4) calls even if the problem is resolved upon arrival.

Plus RV Enhancements

CAA Plus/RV Members: Services motorcycles with or without sidecar. CAA North & East Ontario will transport a motorcycle subject to the towing limits based on Membership type. Any motorcycle Service will count as one of the allotted Roadside Assistance calls during a Membership year. Service limitations may apply when traveling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA North & East Ontario. In the US, the initial call must be placed with AAA in order to register the incident and begin the service process.

CAA Plus RV service covers roadworthy motorhomes, campers, fifth-wheel trailers, and the following types of unloaded utility trailers: travel, unloaded horse, snowmobile, utility and boat (eligible for towing, extrication and tire service). Service limitations may apply when travelling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA North & East Ontario.  The initial call must be placed with AAA in order to register the incident.

Click here for Reimbursement Procedures and Form

Coverage begins 48 hours after a full payment is received and provides the Premier Members with 5 roadside service calls per Membership year.  Premier Membership provides up to 200 kilometres in CAA North & East Ontario territory in any direction from the point of breakdown to the repair facility of your choice for 4 service calls as well as one tow of up to 320 kilometres.

Eligible Vehicles

A CAA Premier Membership covers bicycles, valid licensed cars, and unmodified and unloaded pickups, vans and motorcycles (with or without sidecars).  Dual-wheel trucks are eligible for all services except Flat-Tire service.  All Membership levels cover service calls for rented passenger cars and small unloaded vans.  The following services delivered to motorcycles will be provided without cost in Canada through a reciprocity arrangement between CAA Member Clubs.  Service acquired in the U.S. must be paid for and reimbursement sought from your CAA Club.

Please note: A CAA North & East Ontario Membership does not cover select vehicles, including (but not limited to): U-Haul type vehicles and rented cargo/cube vans for commercial purposes, professional ride share vehicles such as Uber and Lyft, vehicles for hire e.g., taxis, modified or not-from-stock vehicles, such as certain body kits, raised suspensions with oversized tires, plow blades and/or salt spreaders, flatbeds or tilt, and loads; any vehicle that is part of a working fleet (defined as business- or broker-owned vehicle used to conduct work); vehicles over one ton in designation (this does not include trailers or RVs that are covered under CAA Plus RV or Plus RV Membership classifications); cube vans and other large commercial designated vehicles; taxis, limousines, or, and loaded vehicles, including vans of all designations and pick-up trucks.

General

If CAA service is not available; the Member may make alternate arrangements to pay for the services. For consideration of reimbursement: the original invoice must be provided and must show any applicable taxes charged, the business name, logo/mark, and member’s name.  This must be submitted to the Member’s CAA Club within 30 days from date-of-service.

To avoid a roadside service call being charged to your Membership file, you may choose to submit towing costs incurred as a result of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your damage claim.  Similarly, you may submit towing costs to the vehicle’s warrantor should they be incurred as a result of failure of warranty repairs.

To avoid a roadside service call being charged to your Membership file, you may choose to submit towing costs incurred as a result of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your damage claim.  Similarly, you may submit towing costs to the vehicle’s warrantor should they be incurred as a result of failure of warranty repairs.

Towing Benefits

Towing will be provided if attempts to make a vehicle safely operable at the roadside/location have been unsuccessful. Flatbeds or dollies will be used only when required as per the AAA/CAA towing guide. Towing will be provided within allotted Membership kilometres in CAA North & East Ontario territory in any direction from the point of disablement to the repair facility of a Member’s choice. Premier Members receive one tow up to 320 km and four calls which can include four tows up to 200 km. Towing beyond this set amount will be at the Member’s expense. A charge per kilometre will be applied by the service facility to any additional mileage that exceeds a Member’s coverage (service coverage varies by territory). For areas outside of CAA North & East Ontario territory, CAA Plus & Premier Memberships may provide a set number of kilometres of towing with the balance being charged to the Member. The Member may in turn request consideration of reimbursement from CAA North & East Ontario for the balance; however, CAA does not guarantee a reimbursement in all cases.

CAA North & East Ontario reserves the right to determine the towing equipment required to provide emergency road service and the towing procedures to be followed.

Battery

Battery replacements are subject to specific location and weather-dependent conditions. Battery testing and boosting counts as one of the allotted Roadside Assistance calls during a Membership year, with the exception of a battery purchase from CAA at the time of service. Some vehicles cannot be serviced due to the location of the battery in the vehicle. If, after inspection, the service call does not involve a battery service and results in a towing service, the service will count as a second service call. Note that a battery purchase does not count as one of the Member’s calls as per their Membership level allotment.

Flat Tire Service

A flat tire will be replaced with the Member’s inflated and mounted spare.  If no spare is available, the vehicle will be towed to the nearest repair facility in accordance with the Membership level’s kilometer towing limit. CAA will install the Member's spare if it is in safe and operational condition.

Fuel Delivery

A limited supply of gasoline (up to 10 litres), will be delivered to the Member’s disabled vehicle. No charge for all other Membership levels. Coverage excludes diesel/propane. Each service counts as one of your allotted Roadside Assistance calls during a Membership year. High octane fuel cannot be guaranteed.  Requirements for diesel fuel will necessitate a tow to the nearest station selling that fuel.

Lockout & Key Service

If your keys are locked inside the vehicle, service will be sent to gain entrance.  If the keys are lost, broken or the service provider cannot gain entrance to your vehicle, locksmith service, or reimbursement for locksmith service will be reimbursed up to $100.00.  In cases where the vehicle cannot be made operable, towing service will also be provided in accordance with CAA North & East Ontario towing provisions.

Extrication Service

If your vehicle is stuck and it can be reached safely from a normally travelled or well-established thoroughfare, your CAA driver will attempt to extricate or winch it out.

If required, CAA Premier includes a second truck and operator for up to one hour at the scene of disablement.

Towing Service

If the service person is unable to resolve with mechanical adjustments at the scene, towing will be provided up to 200 km in CAA North & East Ontario territory in any direction from the point of disablement to the repair facility of your choice.  Areas outside of CAA North & East Ontario territory may provide 160 km of towing with the balance being charged to the Member. The Member may in turn request reimbursement from CAA North & East Ontario for the balance of 40 km of a 200 km tow.  CAA Premier Members are entitled to one (1) tow of up to 320 km (as part of their 5 eligible calls).

The use of car carriers (flatbeds) or dollies will be at your expense unless specified as required service equipment by the CAA/AAA service and tow manual.

In instances when the vehicle becomes disabled while towing a light duty trailer, roadside service will be provided for the trailer (excluding fifth-wheel trailers).  You may be required to pay for the trailer towing.

CAA North & East Ontario reserves the right to determine the towing equipment required to provide roadside service and the towing procedures to be followed.

Emergency Repair Cheque Acceptance

Your personal cheque for up to at least $400.00 will be accepted by any independent contract facility providing emergency services or repairs for CAA Members. A valid membership card must be presented at the time of payment. The name on the cheque must match the Member's name.

For lockout reimbursement, see information above in the Lockout & Key Service section.

Excessive Use of Roadside Assistance

In fairness to all Members, roadside service is not be used as a substitute for proper vehicle maintenance.  CAA North & East Ontario has set reasonable limitations on the number of roadside service calls provided to each Member per Membership year.

Premier Members are allowed five (5) service calls per Membership year.  Anytime a drive is dispatched to you for a service call, be it a light service or a tow, the service call is countable towards these five (5) calls even if the problem is resolved upon arrival.

Premier RV Enhancements

CAA Premier/RV Members: Services motorcycles with or without sidecar. CAA North & East Ontario will transport a motorcycle subject to the towing limits based on Membership type. Any motorcycle Service will count as one of the allotted Roadside Assistance calls during a Membership year. Service limitations may apply when traveling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA North & East Ontario. In the US, the initial call must be placed with AAA in order to register the incident and begin the service process.
CAA Premier RV service covers roadworthy motor homes, campers, fifth-wheel trailers, and the following types of unloaded utility trailers: travel, unloaded horse, snowmobile, utility and boat (eligible for towing, extrication and tire service). Service limitations may apply when travelling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA North & East Ontario.  The initial call must be placed with AAA in order to register the incident.

For CAA Premier RV service, a trailer and vehicle will be towed separately. This will count as two service calls (two tows), but only one of the tows is eligible for towing over 200 km. The second tow can be over 200 km, but an additional fee will be charged.

Click here for Reimbursement Procedures and Form