CAA North & East Ontario is Still There for You

On top of the usual 24/7 roadside assistance, CAA North & East Ontario (CAANEO) is now offering a temporary delivery service to Members in self-isolation. As part of our commitment to be there for you, we want our Members to know: if you’re in need, contact CAANEO. The CAA team will ensure contactless delivery to make social distancing a little easier. (Terms and conditions apply)

This is a temporary service that is now available to all CAANEO Members whose pick-up and delivery request is within a 10 km radius. This service will be available Monday to Friday, 8 a.m. to 4 p.m.

Please review the restrictions below and complete the following form to submit your delivery service request:

Conditions & Restrictions for CAANEO Delivery Services:

• Service is not available from or to the province of Quebec
• The drop off point must be within 10 kms of the pick-up point
• This temporary service is only available to all CAANEO Members in good standing (dues are paid in full)
• Please allow a minimum of 24 hours from the time your service request is placed until delivery occurs
• The delivery service driver will not make any payments of any kind. All purchases must be paid for prior to delivery
• This service is for contactless delivery, curbside pickup is required
• Delivery service is intended for essential goods only, for example, groceries, non-narcotic prepaid click-and-pay medications, etc.
• Delivery will not be provided for controlled substances, liquor, beer, fast food, or any items that require a purchaser’s signature
• Driver will not complete any financial transactions or enter any business premises
• Delivery is curbside only, if recipient is unavailable, items will be left at the door
• The maximum value of the goods to be picked up and delivered is $250
• Delivery service may be booked by a CAANEO Member for a friend or family member, provided all CAA Membership conditions are met
• Each delivery is considered to be equal to one CAANEO Emergency Roadside Service call, as provided by the Member’s specific level of CAANEO Membership
• Members who have compromised immune systems or are over the age of 65+ will receive this service at no charge, so the call will not count towards a service call on their account
• Delivery service is limited to Monday-Friday, 8 a.m. – 4 p.m.
• CAANEO delivery service may be suspended at any time
• CAANEO reserves the right to refuse a delivery service request for any reason
• Number of deliveries per day is limited