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Read the latest updates for COVID-19 (Coronavirus) from CAA North & East Ontario.
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CAA NEO Temporary Delivery Service

CAA North & East Ontario is Still There for You

On top of the usual 24/7 roadside assistance, CAA NEO is now offering a temporary delivery service to Members in self-isolation. As part of our commitment to be there for you, we want our Members to know: if you’re in need, contact CAA NEO. The CAA team will ensure contact-less delivery to make social distancing a little easier. (Conditions & Restrictions apply)

This is a temporary service and will be available to all CAA NEO Members whose pick-up and delivery request is within a 10 km radius. This service will be available Monday to Friday, 8:00 a.m. to 4:00 p.m.

Please review the restrictions below and complete the following form to submit your delivery service request:

Conditions & Restrictions for CAA NEO Delivery Services:

  • Service is not available from or to the province of Quebec.
  • The drop off point must be within 10 kms of the pick-up point
  • This temporary service is only available to all CAA NEO Members in good standing (dues are paid in full).
  • Please allow a minimum of 24 hours from the time your service request is placed until delivery occurs.
  • The delivery service driver will not make any payments of any kind. All purchases must be paid for prior to delivery.
  • This service is contact-less delivery.  Curbside pickup is required.
  • Delivery service is intended for essential goods only, for example, groceries, non-narcotic prepaid click-and-pay medications, etc.
  • Delivery will not be provided for controlled substances, liquor, beer, fast food, or any items that require a purchaser’s signature.
  • Driver will not complete any financial transactions or enter any business premises.
  • Delivery is curbside only.  If recipient is unavailable, items will be left at the door.
  • The maximum value of the goods to be picked up and delivered is $250.00
  • Delivery service may be booked by a CAA NEO Member for a friend or family member, provided all membership conditions are met.
  • Each delivery is considered to be equal to one CAA NEO Emergency Roadside Assistance call, as provided by the Member’s specific level of CAA NEO Membership
  • Members who have compromised immune systems or are over the age of 65+ will receive this service at no charge, so the call will not count towards a service call on their account.
  • Delivery service is limited to Monday-Friday, 8:00 a.m. – 4:00 p.m.
  • CAA NEO delivery service may be suspended at any time.
  • CAA NEO reserves the right to refuse a delivery service request for any reason.
  • Number of deliveries per day is limited.  Thank you for your patience!