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Read the latest COVID-19 updates from CAA North & East Ontario.

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COVID-19 (Coronavirus) Travel Update

All CAA Stores are now open for in-person appointments and shopping. CAA Parry Sound is available for in-person appointments on select Wednesdays and by virtual appointments only.
We continue to offer curbside pickup and virtual appointments upon request. Hours for curbside pickup may vary by store, with a 24 hour call-ahead required. Virtual appointments are available via video call, scheduled in advance. Store hours may have been modified, please check online for current hours. Click here for details or call 1-800-267-8713.

CAA North & East Ontario will be working to refund travel booked through CAA.
However, please understand that our CAA Travel Consultants will be prioritizing bringing Members home who are currently abroad. If you did not book your travel through a CAA Travel Consultant, we are unable to modify or refund your travel booking. You must contact the provider you purchased your travel through.


Government of Canada COVID-19 (Coronavirus) Information Line:
1-833-784-4397

Global Affairs Canada's 24/7 Emergency Watch and Response Centre:
Call the nearest embassy or consulate
1-613-996-8885 (collect calls are accepted where available)
sos@international.gc.ca

Register as a Canadian Abroad:
Travellers should register with the Government of Canada if they are still abroad. Visit travel.gc.ca/travelling/registration to register and receive important information and updates, as well as notify the Government of Canada of your current location. 



Register as a Canadian Travelling Abroad

Sign up with the Registration of Canadians Abroad service to stay connected with the Government of Canada in case of an emergency abroad or an emergency at home.

Frequently Asked Questions

CAA Travel Insurance emergency medical plans now include up to $2.5 million CAD in coverage for COVID-19 related illnesses in destinations with Level 3 travel advisories. Click here to learn more.

Visit a CAA Store, contact a CAA Travel Consultant or call 1-800-267-8713.

All CAA Stores are now open for in-person appointments and shopping. CAA Parry Sound is available for in-person appointments on select Wednesdays and by virtual appointments only.
We continue to offer curbside pickup and virtual appointments upon request. Hours for curbside pickup may vary by store, with a 24 hour call-ahead required. Virtual appointments are available via video call, scheduled in advance. Store hours may have been modified, please check online for current hours. Click here for details or call 1-800-267-8713.

No. CAA Travel Consultants are unable to modify or cancel your travel booking if you did not book through CAA Travel. You must contact the provider you originally made the booking though.

Please contact your CAA Travel Consultant to inquire about trip cancellation and refunds. Cancellation and refund policy may differ depending on your travel provider. Please know that CAA is prioritizing bringing Members home who are currently abroad and modifying travel bookings with early departure dates.

It's fast and easy to submit your CAA Travel Insurance claim online. Just follow these simple steps.

The COVID-19 situation has been changing quickly, and travel providers are continuously adjusting their policies. If there are any extenuating circumstances, include the details with your claim forms with the original travel and cancellation or interruption documentation.

If you need more help, don’t hesitate to contact CAA Travel Insurance via phone or email. The contact information is located on your wallet card and travel insurance policy documents. You can also submit questions to orionclaims@acmtravel.ca.

Note: Due to high call volumes and messaging, response times will take longer. Also, due to the number of claims being submitted, it will take approximately 4-6 weeks to get a response for your claim. Your understanding during this time is greatly appreciated.